J-GATE3.0

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Application & System Support > J-GATE3.0

Application & System Support

Contacts for JPX Service Desk

Application Procedure

Open Hours: Business day 9:00 am - 6:30 pm
TEL: +81-50-3819-1070
Email: servicedesk@jpx.co.jp

arrownet support

Open Hours:
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp

arrowhead/ToSTNeT

Open Hours: Business day 7:00 am - 6:30 pm
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp

J-GATE

Open Hours:
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3822-8900
Email: j-gate3@jpx.co.jp

Clearing

Open Hours: Business day 9:00 am - 5:00 pm
TEL: +81-50-3819-1076
Email: servicedesk_clearing@jpx.co.jp

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Miscellaneous(28)

Frequently Referenced FAQ

Latest FAQ

FAQ within [ J-GATE3.0 ]

41-50 of Total 300

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[J-GATE3.0]The same Order book ID which was used for the series in the past is re-assigned to a c...

The same Order book ID which was used for the series in the past may be re-assigned. For example, an Order book ID from a series having expired may be a... Show Details
- No：10656
- Updated Date：2021/03/17 14:08
- Modified on：2023/01/19 09:47
[J-GATE3.0]What is the boundary between acceptance and rejection of orders in terms of Max size a...

1) For Max Size (Hard Limit), the order is accepted when the quantity or price per order is less than the upper limit set. The order is rejected when th... Show Details
- No：10539
- Updated Date：2021/03/11 16:56
- Modified on：2023/01/19 10:05
[J-GATE3.0]How many IDs can we have for Admin Trading User?

One Trading Participant can own up to 2 Login IDs of Trading (Admin) user type. If 3 or more IDs are required, ask OSE individually. Please note that J-GATE... Show Details
- No：10914
- Updated Date：2021/04/28 15:15
- Modified on：2023/01/17 09:44
[J-GATE3.0] When Circuit Breaker (SCB) is triggered, is it possible to receive ISS of a combinati...

Since ISS for a combination series is not disseminated by BI41(Session Status Update Information), it is not acquirable. Moreover, when ISS is triggered... Show Details
- No：10896
- Updated Date：2021/03/31 12:40
- Modified on：2023/01/17 14:45
[J-GATE3.0] What is the status of order execution?

To investigate the order execution status, please send the information below to JPX Service Desk (J-GATE) at j-gate3@jpx.co.jp. -Type of order (ne... Show Details
- No：10891
- Updated Date：2021/04/07 08:08
- Modified on：2023/01/17 11:29
[J-GATE3.0]How to verify connection and what is the address of connection server.

J-GATE 3.0 has a server that is placed to verify communication with the J-GATE Production environment and accordingly permits PING communication between ... Show Details
- No：10889
- Updated Date：2021/05/26 08:58
- Modified on：2023/01/19 09:52
[J-GATE3.0] Will TradeGuard be logged out automatically?

Unless J-GATE becomes offline, even if TradeGuard is not used for a prolonged period, TradeGuard will not be logged out automatically. Show Details
- No：10872
- Updated Date：2021/04/28 08:06
- Modified on：2023/01/17 14:29
[J-GATE3.0] What is the underlying of NIKKEI 225 Index MINI Futures ?

It is “225M”. For details, please refer to J-GATE3.0 Connectivity Manual [Buesiness_Message_part] Appendix "3.10.6-1_Underlying Asset List". Show Details
- No：10842
- Updated Date：2021/03/24 16:39
- Modified on：2023/01/17 11:43
[J-GATE3.0] What is the conditions for validity and execution quantity such as FOK, GTD, GTC, etc...

For conditions of validity and execution quantity, please refer to "4.6.2.4. Conditions for Validity and Execution Quantity" in "J-GATE3.0 Connectivity Manua... Show Details
- No：10841
- Updated Date：2021/03/24 16:39
- Modified on：2023/01/17 10:55
[J-GATE3.0] Is there a case that the order is registered even if Cstatus is set with a negative v...

In general, when Cstatus is set with a negative value, it implies that the call for function has failed or that the order/transaction was rejected in the Exc... Show Details
- No：10812
- Updated Date：2021/04/28 08:06
- Modified on：2023/01/17 14:43

41-50 of Total 300

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