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Application & System Support
Contacts for JPX Service Desk
TEL: +81-50-3819-1070
Email: servicedesk@jpx.co.jp
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3822-8900
Email: j-gate3@jpx.co.jp
TEL: +81-50-3819-1076
Email: servicedesk_clearing@jpx.co.jp
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Frequently Referenced FAQ
FAQ within [ J-GATE3.0 ]
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[J-GATE3.0]What is the TSS (A_ZARABA_E2)?
This session has been added due to implementation of Intraday Margin Renewal. However, this can be disregarded as it serves no purpose for the participants.... Show Details
- No：10557
- Updated Date：2021/03/11 16:58
- Modified on：2023/01/17 08:00
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[J-GATE3.0] What is the Non-Cancel Period (NCP)? What is the applicable order, session, and product.
[Non-Cancel Period (NCP)] - Outline To prevent excessive price fluctuation due to order modifications/cancellations just before Itayose, OSE introd... Show Details
- No：10542
- Updated Date：2021/03/11 16:57
- Modified on：2023/01/17 08:28
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[J-GATE3.0] How to obtain documents related to J-GATE.
Please download documents from System Documents Site. [System Documents Site] URL:https://faqsd.jpx.co.jp/?site_domain=en_application System Doc... Show Details
- No：10514
- Updated Date：2021/03/02 15:02
- Modified on：2023/01/18 17:00
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[J-GATE3.0]Where the ITCH will be connected to?
Regarding the Production Environment, please refer to [ J-GATE3.0 ITCH Connectivity Manual "4.2.3 IP Address / Port Numbers"]. For the Test Environment, ple... Show Details
- No：10498
- Updated Date：2021/03/02 14:15
- Modified on：2023/01/17 07:15
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[J-GATE3.0] Is there a list of "Instrument type" and "Instrument class" for TradeGuard?
For TradeGuard's product codes ("Instrument class" and "Instrument type"), please refer to "Appendix_TradeGuard_User's_Guide_Supplement" in the TradeGuard_Us... Show Details
- No：16799
- Updated Date：2023/09/15 11:40
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[J-GATE3.0] What is the Execution Status List?
Execution Status List is provided by the Exchange to allow trading participants to confirm their execution status and generated in the case below. -Failure ... Show Details
- No：16199
- Updated Date：2023/05/17 14:12
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[J-GATE3.0] What is TradeGuard?
TradeGuard monitors orders from the trading participant before they are accepted by the exchange and automatically rejects new orders if they exceed certain ... Show Details
- No：16197
- Updated Date：2023/05/17 14:11
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[J-GATE3.0] Series provided in the test environment.
Series provieded in the test enenvironment are generally the same as that of the production environment. However, series may be added due to testing and wil... Show Details
- No：16195
- Updated Date：2023/05/17 14:11
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【J-GATE3.0】What is the preliminary and fixed value of index information in BD2?
The preliminary value and fixed value for index are provided after the end of a whole trading day, morning and afternoon session. The preliminary value and ... Show Details
- No：16120
- Updated Date：2023/04/28 15:52
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[J-GATE3.0] How to prevent orders from Login ID that is no longer used.
In order to prevent orders from being placed by a Login ID that is no longer used, Manual Block function can be set from TradeGuard. For details, please r... Show Details
- No：15388
- Updated Date：2023/01/23 15:57
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