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Application & System Support
Contacts for JPX Service Desk
TEL: +81-50-3819-1070
Email: servicedesk@jpx.co.jp
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3822-8900
Email: j-gate3@jpx.co.jp
TEL: +81-50-3819-1076
Email: servicedesk_clearing@jpx.co.jp
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Frequently Referenced FAQ
FAQ within [ J-GATE3.0 ]
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[J-GATE3.0] With regard to Self Trade Prevention (STP), is there any contract (service contract) ...
Contract form for the use of STP does not exist. Application for STP is accepted via arrowface and the use of this function is optional. Moreover, monthly ... Show Details
- No：10611
- Updated Date：2021/03/11 17:04
- Modified on：2023/01/17 10:51
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[J-GATE3.0]What is the rule of Price Limit of spread for TSE Mothers Index Futures?
Price Limit for TSE Mothers Index Futures is set as follows and updated on every trade date. Upper Limit : (Upper Limit of Price Limit of Far Contract Mon... Show Details
- No：10609
- Updated Date：2021/03/11 17:04
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[J-GATE3.0]What will happen when order alternation (MO33), order cancellation (MO4) or proxy orde...
If order alternation (MO33) or order cancellation (MO4) is sent during NCP, the error message "transaction aborted (-12) and illegal transaction at this time... Show Details
- No：10591
- Updated Date：2021/03/11 17:02
- Modified on：2023/01/17 08:40
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[J-GATE3.0] How to obtain the documents regarding requirements and points to be noted for J-GATE.
Document named "J-GATE3.0_User's_Guide" is available. “J-GATE3.0_User's_Guide” can be acquired from the System Documents Site. [System Documents Si... Show Details
- No：10574
- Updated Date：2021/03/11 17:01
- Modified on：2023/01/17 09:23
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[J-GATE3.0]How many login IDs can we have for TradeGuard?
Please be informed that generally the maximum number of login IDs for a TradeGuard user is 20. Show Details
- No：10552
- Updated Date：2021/03/11 16:59
- Modified on：2023/01/17 07:21
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[J-GATE3.0]Is it possible to use an OS that is not described as supported?
Please use only the OS described as supported in the 'J-GATE3.0 Connectivity Manual Commonalities part'. However, please note that even for supported OSs, i... Show Details
- No：10534
- Updated Date：2021/03/11 16:57
- Modified on：2023/01/17 06:49
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[J-GATE3.0]Is Order Rate Limit counting the number of orders per 1 second, as specified?
In the event that 1/10 of the set value is exceeded within tenth of a second, Order Rate Limit will be breached. However, it is not always calculated precis... Show Details
- No：10519
- Updated Date：2021/03/02 15:03
- Modified on：2023/01/17 07:27
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[J-GATE3.0] What are trade halt and trade halt (suspend)?
Trade halt is a restriction which restricts the order acceptance for specific series or underlying based on the exchange's judgment of necessity. However, t... Show Details
- No：17246
- Updated Date：2024/02/20 08:14
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[J-GATE3.0] What is the configuration unit for MMP (Market Maker Protection)?
MMP configuration is made on each underlying. Since MMP triggering products within an underlying and minimum volume of quantity_protection_q and delta_prote... Show Details
- No：17116
- Updated Date：2023/12/26 15:29
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[J-GATE3.0] What is the connection method with J-GATE (Derivatives trading system)?
・Trading related connectivity method There are 2 connectivity methods for Trading Participants to connect to J-GATE in order to perform trading, one is by u... Show Details
- No：17114
- Updated Date：2023/12/26 15:28
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