- Application & System Support > J-GATE3.0
Application & System Support
Contacts for JPX Service Desk
TEL: +81-50-3819-1070
Email: servicedesk@jpx.co.jp
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3822-8900
Email: j-gate3@jpx.co.jp
TEL: +81-50-3819-1076
Email: servicedesk_clearing@jpx.co.jp
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Frequently Referenced FAQ
FAQ within [ J-GATE3.0 ]
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[J-GATE3.0] Is it also mandatory to register a Sponsoring Sub-Participant in the Test environment?
In the test environment, Sponsoring Sub-Participant is required even if the Sponsored Sub-Participant is only used. Please apply in the order of [Sponsoring... Show Details
- No：11326
- Updated Date：2021/05/27 08:05
- Modified on：2023/01/17 14:49
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[J-GATE3.0]Can the executed information be acquired per leg in Combination Series?
For the user who placed order, BD6 (Trade Execution notice) will be disseminated for each leg when Combination Series is executed. Please note that when Com... Show Details
- No：10912
- Updated Date：2021/05/25 15:41
- Modified on：2023/01/17 11:55
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[J-GATE3.0]What is a combination series?
Combination series is a series to place a order to strategy trading (allows to trade multiple series or contract months as buy side or sell side at the sam... Show Details
- No：10911
- Updated Date：2021/03/31 12:40
- Modified on：2023/01/17 12:47
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[J-GATE3.0] Can the same [execution_event_nbr_u] (execution event number) be set for multiple exe...
Since [execution_event_nbr_u] (execution event number) is set per partition, same value for [execution_event_nbr_u] (execution event number) can be set for e... Show Details
- No：10907
- Updated Date：2021/04/07 08:09
- Modified on：2023/01/17 14:41
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[J-GATE3.0] When can new series information be acquired from J-GATE?
New series information is disseminated by BU124 (Instrument Series Update Information) after the day session on the previous business day of the trading star... Show Details
- No：10878
- Updated Date：2021/03/31 12:39
- Modified on：2023/01/17 13:47
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[J-GATE3.0] When are reference price and price limits disseminated?
Reference price and price limits for the next trading day are disseminated after the day session when the trading day is changed. Moreover, reference price ... Show Details
- No：10870
- Updated Date：2021/03/31 12:39
- Modified on：2023/01/17 13:24
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[J-GATE3.0] Where is the website which provides price, settlement price, price limits of each pro...
Please refer to the links below. [Derivatives Quotes] https://www.jpx.co.jp/english/markets/derivatives/quotes/index.html [Futures Quotes] ... Show Details
- No：10869
- Updated Date：2021/05/25 15:41
- Modified on：2023/01/17 14:31
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[J-GATE3.0]Regarding STP function in J-GATE, when will "Cancel New" be available?
In current, "Cancel New" (when a login ID under a Sub-participant code that is STP configured in J-GATE sends new or alters an order(s), and if the order(s) ... Show Details
- No：10868
- Updated Date：2021/05/26 08:59
- Modified on：2023/01/17 13:21
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[J-GATE3.0] What is a network gateway?
For the client system, a network gateway (NG) is a server acting as an access point to the central system. In J-GATE, NG sever is logically divided into mul... Show Details
- No：10808
- Updated Date：2021/03/24 09:13
- Modified on：2023/01/17 13:53
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[J-GATE3.0] Is FIX protocol supported in J-GATE?
J-GATE does not support FIX protocol. Show Details
- No：10807
- Updated Date：2021/03/24 09:13
- Modified on：2023/01/17 13:52
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