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- Application & System Support > J-GATE3.0 > TradeGuard
Application & System Support
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TEL: +81-50-3819-1070
Email: servicedesk@jpx.co.jp
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3822-8900
Email: j-gate3@jpx.co.jp
TEL: +81-50-3819-1076
Email: servicedesk_clearing@jpx.co.jp
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Frequently Referenced FAQ
FAQ within [ TradeGuard ]
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[J-GATE3.0] Would an error occur if a login ID for a TradeGuard user is set under PTLG (Pre-Trade...
In case where a login ID of TradeGuard user is set under PTLG (Pre-Trade Limits Group), when the user logs into TradeGuard using the relevant login ID, Trade... Show Details
- No：10791
- Updated Date：2021/03/24 09:12
- Modified on：2023/01/17 09:33
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[J-GATE3.0]How can we delete all IDs from PTLG on TradeGuard without occurring error?
Deleting all IDs from PTLG is impossible. You are required to delete PTLG itself to delete all IDs. Show Details
- No：10663
- Updated Date：2021/03/17 14:10
- Modified on：2023/01/17 11:59
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[J-GATE3.0] Can TradeGuard be used without using arrownet v2 circuit?
TradeGuard cannot be used without using arrownet v2 circuit. To use TradeGuard, arrownet circuit is required. Please note that if there is an environment... Show Details
- No：10567
- Updated Date：2021/03/11 17:00
- Modified on：2023/01/17 07:19
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[J-GATE3.0] TradeGuard (GUI) is currently displayed in English. Is there any plan to support Japa...
There are currently no plans to support Japanese. Show Details
- No：10511
- Updated Date：2021/03/02 15:01
- Modified on：2023/01/18 16:38
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[J-GATE3.0]Does the increased number of PTLG and Tradeable affect to the performance? In addition...
The number of Tradable and PTLG set on TradeGuard, and the optional functions do not affect to performance. Show Details
- No：10518
- Updated Date：2021/03/02 15:02
- Modified on：2023/01/18 16:25
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[J-GATE3.0] Is there a list of "Instrument type" and "Instrument class" for TradeGuard?
For TradeGuard's product codes ("Instrument class" and "Instrument type"), please refer to "Appendix_TradeGuard_User's_Guide_Supplement" in the TradeGuard_Us... Show Details
- No：16799
- Updated Date：2023/09/15 11:40
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[J-GATE3.0] What is the reason for the behavior in which “!” appeared in front of a series in the...
The relevant behavior occurs when both intraday and next day changes are made at the same time. Intraday changes cannot be made when next day changes have... Show Details
- No：10689
- Updated Date：2021/03/17 14:27
- Modified on：2023/01/23 12:23
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[J-GATE3.0]Where can users obtain the documents related to TradeGuard?
Please download [TradeGuard_User's_Guide] and [TradeGuard_User's_Guide_Supplement] on System Documents Site below. [System Documents Site] URL: htt... Show Details
- No：10563
- Updated Date：2021/03/11 17:01
- Modified on：2023/01/17 09:17
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[J-GATE3.0] The message "ACCOUNT_BREACH_MAX_SIZE = -850010 [Account has breached the MAX SIZE pre...
Since the quantity of the order exceeded the max size for quantity per order, please divide the order so that the quantity is under max size. Show Details
- No：10515
- Updated Date：2021/03/02 15:02
- Modified on：2023/01/17 07:52
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[J-GATE3.0] What are numbers FUT1,2,3 for product in TradeGuard indicating?
The numbers 2 and 3 on FUT2 and FUT3 are difference of contract months of when Combination Series was created. For details, please refer to “Appendix_TradeG... Show Details
- No：10738
- Updated Date：2021/03/17 14:30
- Modified on：2023/01/17 13:07
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