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Application & System Support > J-GATE3.0 > Miscellaneous

Application & System Support

Contacts for JPX Service Desk

Application Procedure

Open Hours: Business day 9:00 am - 6:30 pm
TEL: +81-50-3819-1070
Email: servicedesk@jpx.co.jp

arrownet support

Open Hours:
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp

arrowhead/ToSTNeT

Open Hours: Business day 7:00 am - 6:30 pm
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp

J-GATE

Open Hours:
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3822-8900
Email: j-gate3@jpx.co.jp

Clearing

Open Hours: Business day 9:00 am - 5:00 pm
TEL: +81-50-3819-1076
Email: servicedesk_clearing@jpx.co.jp

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Frequently Referenced FAQ

Latest FAQ

FAQ within [ Miscellaneous ]

11-20 of Total 28

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[J-GATE3.0]How to login to the System Documents Site.

Please visit the following URL and login by entering account and password. [System Documents Site] URL : https://faqsd.jpx.co.jp/?site_domain=en_applicat... Show Details
- No：15392
- Updated Date：2023/01/23 15:57
[J-GATE3.0] What are the rules for price limit range of Calendar Spread for TSE Mothers Future?

Price limit range for spread trading for TSE Mothers Future is set as follow and updated every trading day. Upper limit: (upper limit of farthe... Show Details
- No：15365
- Updated Date：2023/01/23 15:54
What are the trading hours and orders acceptance time for J-GATE?

Trading hours of derivatives trading for J-GATE is posted on JPX website. URL: https://www.jpx.co.jp/english/derivatives/rules/trading-hours/index.html Show Details
- No：14992
- Updated Date：2022/12/29 12:26
[J-GATE3.0] What is a system reboot?

JPX published “Report from the Council for Recurrence Prevention Measures” on March 3, 2021 to prevent recurrence the system failure on arrowhead on Octobe... Show Details
- No：14378
- Updated Date：2022/08/26 12:26
- Modified on：2023/01/17 15:00
[J-GATE3.0] What is Holiday Trading?

Holiday Trading is conducted on all holidays excluding Saturdays, Sundays, January 1st along with days in which the Exchange deems necessary for system opera... Show Details
- No：13581
- Updated Date：2022/04/28 15:51
- Modified on：2023/01/17 14:57
[J-GATE3.0] What is RNP?

RNP is an index that was developed by Russell Investments and Nomura Securities Co., Ltd. RNP is a benchmark index suited for passive investment strategies. Show Details
- No：13579
- Updated Date：2022/04/28 15:50
- Modified on：2023/01/17 14:55
[J-GATE3.0] Regarding business days for J-GATE.

1. Production Environment Non-Business days for auction are as blow: (1) Sundays (2) Public holidays (3) If public holiday is on Sunday, the following ... Show Details
- No：11188
- Updated Date：2021/04/23 11:40
- Modified on：2023/01/17 11:51
[J-GATE3.0] What are the overview and contract specifications for each product?

Please refer to URL below for overview and contract specifications for each product. [List of Products] URL: https://www.jpx.co.jp/english/derivatives/prod... Show Details
- No：10881
- Updated Date：2021/03/31 12:39
- Modified on：2023/01/17 13:49
[J-GATE3.0] What is the business hours and non-business days?

Please visit the JPX website linked below. [Market Holidays] URL: https://www.jpx.co.jp/english/corporate/about-jpx/calendar/ Show Details
- No：10880
- Updated Date：2021/03/31 12:39
- Modified on：2023/01/17 13:49
[J-GATE3.0]Are there any products of overseas indices which do not meet the decision method of la...

For the listed overseas indices products, last trading day is set by considering non-business day in its home country and the following business day of the l... Show Details
- No：10857
- Updated Date：2021/03/31 12:38
- Modified on：2023/01/17 12:26

11-20 of Total 28

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