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Contacts for JPX Service Desk

Application Procedure contact
Open Hours: Business day 9:00 am - 6:30 pm
TEL: +81-50-3819-1070
Email: servicedesk@jpx.co.jp
arrownet support contact
Open Hours:
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  English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
arrowhead/ToSTNeT contact
Open Hours: Business day 7:00 am - 6:30 pm
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
J-GATE contact
Open Hours:
  Japanese) 24/7
  English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3822-8900
Email: j-gate3@jpx.co.jp
Clearing contact
Open Hours: Business day 9:00 am - 5:00 pm
TEL: +81-50-3819-1076
Email: servicedesk_clearing@jpx.co.jp
  • No : 10524
  • Updated Date : 2021/03/31 12:42
  • Modified on : 2023/01/17 07:03
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[J-GATE3.0]As for TSS dissemination, which should be referenced, Market Level or Instrument Type Level?

As for TSS dissemination, which should be referenced, Market Level or Instrument Type Level?
Category : 

Answer

TSS (Trading Session State) is output at either level.
However, please take into consideration that there are products such as Nikkei 225 VI Futures where TSS will vary depending on the Instrument Type under the Market.
Moreover, for these products, please use TSS that is output at Instrument Type level.
(It is recommended to use TSS at Instrument Type level for all products)