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Contacts for JPX Service Desk

Application Procedure contact
Open Hours: Business day 9:00 am - 6:30 pm
TEL: +81-50-3819-1070
Email: servicedesk@jpx.co.jp
arrownet support contact
Open Hours:
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  English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
arrowhead/ToSTNeT contact
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TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
J-GATE contact
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  English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3822-8900
Email: j-gate3@jpx.co.jp
Clearing contact
Open Hours: Business day 9:00 am - 5:00 pm
TEL: +81-50-3819-1076
Email: servicedesk_clearing@jpx.co.jp
  • No : 10532
  • Updated Date : 2021/03/11 16:55
  • Modified on : 2023/01/17 08:09
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[J-GATE3.0] The delisted Securities Option has been delisted in DQ120 (Request for acquiring underlying information) but appears to still exist in DQ 124 (Request for acquiring instrument series).

The delisted Securities Option has been delisted in DQ120 (Request for acquiring underlying information) but appears to still exist in DQ 124 (Request for acquiring instrument series). 
Category : 

Answer

In case when a series appears to be delisted in DQ120 (Request for acquiring underlying information) but appears to still exist in DQ124 (Request for acquiring instrument series), please prioritize the information from DQ120 (Request for acquiring underlying information).
 
When 2 is set in [underlying_status_c] of DQ120 (Request for acquiring underlying information), with the delisting of the underlying series, Securities Options will not exist.