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Application Procedure contact
Open Hours: Business day 9:00 am - 6:30 pm
TEL: +81-50-3819-1070
Email: servicedesk@jpx.co.jp
arrownet support contact
Open Hours:
  Japanese) 24/7
  English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
arrowhead/ToSTNeT contact
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TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
J-GATE contact
Open Hours:
  Japanese) 24/7
  English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3822-8900
Email: j-gate3@jpx.co.jp
Clearing contact
Open Hours: Business day 9:00 am - 5:00 pm
TEL: +81-50-3819-1076
Email: servicedesk_clearing@jpx.co.jp
  • No : 10587
  • Updated Date : 2021/04/07 15:39
  • Modified on : 2023/01/17 09:24
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[J-GATE3.0]In which case is Login ID locked, and how to unlock the locked Login ID?

In which case is Login ID locked, and how to unlock the locked Login ID?
Category : 

Answer

In case of wrong password entry, the relevant login ID is to be locked after five attempts.
In order to unlock the ID, please download "J-GATE3.0_Password_Reset_Unlock_Application" from System Documents Site, fill in the form with required information, and send it to JPX Service Desk (J-GATE3.0) at j-gate3@jpx.co.jp.
 
[System Documents Site]
URL : https://faqsd.jpx.co.jp/?site_domain=en_application
PATH：System Documents > J-GATE3.0 >Application/Usage Fee Related
 
If you are not sure of the account and password for the System Documents Site, please feel free to contact JPX Service Desk (J-GATE) at j-gate3@jpx.co.jp.

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