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Contacts for JPX Service Desk

Application Procedure contact
Open Hours: Business day 9:00 am - 6:30 pm
TEL: +81-50-3819-1070
Email: servicedesk@jpx.co.jp
arrownet support contact
Open Hours:
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  English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
arrowhead/ToSTNeT contact
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TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
J-GATE contact
Open Hours:
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  English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3822-8900
Email: j-gate3@jpx.co.jp
Clearing contact
Open Hours: Business day 9:00 am - 5:00 pm
TEL: +81-50-3819-1076
Email: servicedesk_clearing@jpx.co.jp
  • No : 10591
  • Updated Date : 2021/03/11 17:02
  • Modified on : 2023/01/17 08:40
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[J-GATE3.0]What will happen when order alternation (MO33), order cancellation (MO4) or proxy order cancellation (MO388) are executed during the non-cancel period (NCP)?

What will happen when order alternation (MO33), order cancellation (MO4) or proxy order cancellation (MO388) are executed during the non-cancel period (NCP)?
Category : 

Answer

If order alternation (MO33) or order cancellation (MO4) is sent during NCP, the error message "transaction aborted (-12) and illegal transaction at this time (-110023) will be returned.
 
However, for proxy order deletion (MO388),  sponsoring sub-participant can execute proxy order deletion (MO388) on behalf of the sponsored sub-participants’ orders during NCP.
 
Please note that the authority of “NCP Cancel allowed” and “NCP Cancel not allowed” granted to user ID(s) applies to order cancellation (MO4) and does not to proxy order deletion (MO388).