JPX Service Desk
FAQ Site (Application FAQ / System Support FAQ)

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JPX Service Desk
 (application procedure)
Open Hours: Business day 9:00 am - 6:30 pm
TEL: 0570-064-054
            *Charged Call
  (*IP-phone: +81-50-3819-1070)
Email: servicedesk@jpx.co.jp
JPX Service Desk
 (arrownet support)
Open Hours: 24Hours
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
JPX Service Desk
 (arrowhead/ToSTNeT)
Open Hours: Business day 7:00 am - 6:30 pm
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
JPX Service Desk (J-GATE)
Open Hours: 24Hours
TEL: 0570-550-815
            *Charged Call
  (*IP-phone: +81-50-3822-8900)
Email: j-gate3@jpx.co.jp
JPX Service Desk (Clearing)
Open Hours: Business day 9:00 am - 5:00 pm
TEL: 0570-064-059
            *Charged Call
  (*IP-phone: +81-50-3819-1076)
Email: servicedesk_clearing@jpx.co.jp
  • No : 10873
  • Updated Date : 2021/05/25 15:40
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[J-GATE3.0]I cannot login.

I cannot login.
Category : 

Answer

JPX will investigate.
 
Could you provide the following information by e-mail to the JPX Service Desk (J-GATE3.0) at j-gate3@jpx.co.jp.
-System:
-Environment (Production or Test):
-Occurrence Time (YYYY/MM/DD HH:MM:SS in JST):
-Circuit ID:
-User ID :
-Function (API/ITCH/TradeGuard/etc):
-Has this user ID logged in before ?:
-Do you use arrownet circuit?:
-Are there any change in the system ?:
-Are there any change in the circuit ?:
 
<API>
-Error code (Cstatus):
-Error code (Txstat):
 
<ITCH>
-Delivary Process[Send/Rewind/Glimpse]:
-Connection source IP address:
-Connection destination IP / port number such as 10.18.6.1:24004, etc:

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