JPX Service Desk
FAQ Site (Application FAQ / System Support FAQ)

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Contacts for JPX Service Desk

Application Procedure contact
Open Hours: Business day 9:00 am - 6:30 pm
TEL: +81-50-3819-1070
Email: servicedesk@jpx.co.jp
arrownet support contact
Open Hours:
  Japanese) 24/7
  English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
arrowhead/ToSTNeT contact
Open Hours: Business day 7:00 am - 6:30 pm
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
J-GATE contact
Open Hours:
  Japanese) 24/7
  English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3822-8900
Email: j-gate3@jpx.co.jp
Clearing contact
Open Hours: Business day 9:00 am - 5:00 pm
TEL: +81-50-3819-1076
Email: servicedesk_clearing@jpx.co.jp
  • No : 11188
  • Updated Date : 2021/04/23 11:40
  • Modified on : 2023/01/17 11:51
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[J-GATE3.0] Regarding business days for J-GATE.

Regarding business days for J-GATE.
Category : 

Answer

1. Production Environment
Non-Business days for auction are as blow:
(1) Sundays
(2) Public holidays
(3) If public holiday is on Sunday, the following weekday
(4) the day in between public holiday
(5) Saturdays
(6) January 1st
(7) January 2nd
(8) January 3rd
(9) December 31st
Holiday Trading will be conducted on all holidays excluding Saturdays, Sundays, January 1st along with days in which the Exchange deems necessary for system operation as well as days Exchange sees fit not to conduct trading from a risk management perspective.
 
For details, please refer to JPX calendar.
https://www.jpx.co.jp/calendar/
(Only available in Japanese)
 
2. Test Environment
Please refer to “J-GATE3.0_User_Connectivity_Test_Guide”.

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