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Contacts for JPX Service Desk

Application Procedure contact
Open Hours: Business day 9:00 am - 6:30 pm
TEL: +81-50-3819-1070
Email: servicedesk@jpx.co.jp
arrownet support contact
Open Hours:
  Japanese) 24/7
  English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
arrowhead/ToSTNeT contact
Open Hours: Business day 7:00 am - 6:30 pm
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
J-GATE contact
Open Hours:
  Japanese) 24/7
  English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3822-8900
Email: j-gate3@jpx.co.jp
Clearing contact
Open Hours: Business day 9:00 am - 5:00 pm
TEL: +81-50-3819-1076
Email: servicedesk_clearing@jpx.co.jp
  • No : 15364
  • Updated Date : 2023/01/23 15:54
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[J-GATE3.0] Can an order cancellation error by NCP be identified by the error code?

Can an order cancellation error by NCP be identified by the error code?
Category : 

Answer

Since there are no differences in error codes between NCP and regular outside order reception, it is difficult. 
If the error code below is encountered during NCP, the error code can be identified as an error due to NCP.
 
　　Cstatus ：-12(Transaction aborted)
　　Txstat ：-110023 (GEN_CDC_INT_CLOSED)
　　Message ：Illegal transaction at this time.

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