JPX Service Desk
FAQ Site (Application FAQ / System Support FAQ)

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Contacts for JPX Service Desk

Application Procedure contact
Open Hours: Business day 9:00 am - 6:30 pm
TEL: +81-50-3819-1070
Email: servicedesk@jpx.co.jp
arrownet support contact
Open Hours:
  Japanese) 24/7
  English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
arrowhead/ToSTNeT contact
Open Hours: Business day 7:00 am - 6:30 pm
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
J-GATE contact
Open Hours:
  Japanese) 24/7
  English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3822-8900
Email: j-gate3@jpx.co.jp
Clearing contact
Open Hours: Business day 9:00 am - 5:00 pm
TEL: +81-50-3819-1076
Email: servicedesk_clearing@jpx.co.jp
  • No : 15377
  • Updated Date : 2023/01/23 15:55
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[J-GATE3.0] Error code -2023 is returned at 7:15:00 the start of online and login is rejected, please explain why.

Error code -2023 is returned at 7:15:00 the start of online and login is rejected, please explain why.
Category : 

Answer

Error code [-2023] is returned when login is attempted outside of online hours.
There are cases in which login may be rejected even if login is attempted at 7:15:00.
Therefore, if login is rejected, please try login in few seconds past 7:15.

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