JPX Service Desk
FAQ Site (Application FAQ / System Support FAQ)

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Contacts for JPX Service Desk

Application Procedure contact
Open Hours: Business day 9:00 am - 6:30 pm
TEL: +81-50-3819-1070
Email: servicedesk@jpx.co.jp
arrownet support contact
Open Hours:
  Japanese) 24/7
  English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
arrowhead/ToSTNeT contact
Open Hours: Business day 7:00 am - 6:30 pm
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
J-GATE contact
Open Hours:
  Japanese) 24/7
  English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3822-8900
Email: j-gate3@jpx.co.jp
Clearing contact
Open Hours: Business day 9:00 am - 5:00 pm
TEL: +81-50-3819-1076
Email: servicedesk_clearing@jpx.co.jp
  • No : 15386
  • Updated Date : 2023/01/23 15:57
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[J-GATE3.0] Will rebooting a user's server have any affect on J-GATE?

Will rebooting a user's server have any affect on J-GATE?
Category : 

Answer

Since client server is out of monitored portion of arrownet circuit, a server reboot will not have an affect on J-GATE as long as a user is not logged in. 
If the server is rebooted during a user is logged in, Exchange may detect an alert. 
In that case, Exchange may contact the user to confirm the situation.

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