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Application & System Support
Online Inquiry
(application procedure)
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
(arrownet support)
TEL： +81-50-3819-1030
Email： arrownet_support@jpx.co.jp
(arrowhead/ToSTNeT)
TEL： +81-50-3822-8882
Email： arrowhead@jpx.co.jp
TEL： 0570-005-554
*Charged Call
(*IP-phone: +81-50-3819-1140)
Email： j-gate@jpx.co.jp
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
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arrownet Fees
Frequently Referenced FAQ
FAQ within [ arrownet Fees ]
-
How much does it cost for using TCP backup address?
It is provided free of charge. Show Details
- No：136
- Updated Date：2014/08/25 20:30
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How long does it take to get arrownet line services ready after submitting the application? Are ...
It takes the following days as below depends on application contents after finalization of an application form on arrowface. In addition, it takes about 1 we... Show Details
- No：138
- Updated Date：2019/06/03 09:00
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When relocating lines (moving ONU) in the same floor of the same building, does it any cost?
career ONU is relocated along with the line move, relocation fee is charged.career ONU stays the same point, the user's router which connects to ONU is reloc... Show Details
- No：144
- Updated Date：2019/02/28 09:00
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Is the arrownet line fee for the first month charged at a per diem fee?
For arrownet Basic fee (Physical line) and Co-location external connection line fee, it will occur from 1st the month following the day of the line opening d... Show Details
- No：148
- Updated Date：2016/04/18 09:00
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Who is the biller of the arrownet usage fee?
The biller is "TOSHO SYSTEM SERVICE CO., LTD.". Show Details
- No：150
- Updated Date：2017/03/13 09:00
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In case of outsourcing for billing, if the outsourcing companies issue user ID, is it possible to...
Outsourcing companies will be enabled to see and download invoices by assigning them a user ID with only reference privilege to billing information.For such ... Show Details
- No：1042
- Updated Date：2019/02/28 09:00
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Is it possible to request email notice of invoices to accounting division separately?
Please request a user ID for accounting division, and set the ID to receive email notice when invoices are uploaded on arrowface. Show Details
- No：1064
- Updated Date：2017/03/13 09:00
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Who has arrowface user ID and user IDs for Target invoice reference in our company?
Please email to JPX Service Desk (application procedure). Show Details
- No：1727
- Updated Date：2018/04/09 09:00
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How do we create Target ID to see the invoices of arrownet and JPX Co-location?
Please go to the page of application for New User ID on arrowface to create it. *Please refer to "arrowface Operation Manual" 9-2. Application for New Use... Show Details
- No：2910
- Updated Date：2019/02/28 09:00
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Why there is only a part of billing information of arrownet on Target?
It is because of the reason that the billing information is divided into more than one. If you have any question about integration of invoice, please contact... Show Details
- No：2912
- Updated Date：2018/04/09 09:00