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TEL： 0570-064-054
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Email： servicedesk@jpx.co.jp
(arrownet support)
TEL： +81-50-3819-1030
Email： arrownet_support@jpx.co.jp
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TEL： +81-50-3822-8882
Email： arrowhead@jpx.co.jp
TEL： 0570-005-554
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(*IP-phone: +81-50-3819-1140)
Email： j-gate@jpx.co.jp
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
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arrownet Fees
Frequently Referenced FAQ
FAQ within [ arrownet Fees ]
-
Is there a penalty fee for the cancelation of the lines?
There will be no penalty fee for the lines which have been used more than one year. When cancelled with the period of use less than one year, the penalty fe... Show Details
- No：134
- Updated Date：2014/08/25 20:30
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Is tax included in the quotation amount?
No. Tax is not included. Show Details
- No：135
- Updated Date：2014/08/25 20:30
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How long does it take to get arrownet line services ready after submitting the application? Are ...
It takes the following days as below depends on application contents after finalization of an application form on arrowface. In addition, it takes about 1 we... Show Details
- No：138
- Updated Date：2019/06/03 09:00
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Who is the biller of the arrownet usage fee?
The biller is "TOSHO SYSTEM SERVICE CO., LTD.". Show Details
- No：150
- Updated Date：2017/03/13 09:00
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When is the invoice of arrownet usage fee uploaded on Target?
It is uploaded at 4PM on the 5th business day of every month.*From April onward, JPX will stop sending paper invoices, and users will only receive digital in... Show Details
- No：151
- Updated Date：2017/03/13 09:00
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What is the arrownet billing/payment scheme?
The invoice of the monthly usage fee (from the 1st of the month to the end of the month) is posted on the 5th business day of every month.The payment due dat... Show Details
- No：203
- Updated Date：2019/02/28 09:00
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In case of outsourcing for billing, if the outsourcing companies issue user ID, is it possible to...
Outsourcing companies will be enabled to see and download invoices by assigning them a user ID with only reference privilege to billing information.For such ... Show Details
- No：1042
- Updated Date：2019/02/28 09:00
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Is it possible to request email notice of invoices to accounting division separately?
Please request a user ID for accounting division, and set the ID to receive email notice when invoices are uploaded on arrowface. Show Details
- No：1064
- Updated Date：2017/03/13 09:00
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Who has arrowface user ID and user IDs for Target invoice reference in our company?
Please email to JPX Service Desk (application procedure). Show Details
- No：1727
- Updated Date：2018/04/09 09:00
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Is it possible to view other billing information such as invoice for Test Service or trading part...
No, the Target ID is able to see the invoices of arrownet and JPX Co-location only. Show Details
- No：2909
- Updated Date：2019/02/28 09:00