JPX Service Desk
FAQ Site (Application FAQ / System Support FAQ)
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Contacts for JPX Service Desk

Application Procedure contact
Open Hours: Business day 9:00 am - 6:30 pm
TEL: +81-50-3819-1070
Email: servicedesk@jpx.co.jp
arrownet support contact
Open Hours:
  Japanese) 24/7
  English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
arrowhead/ToSTNeT contact
Open Hours: Business day 7:00 am - 6:30 pm
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
J-GATE contact
Open Hours:
  Japanese) 24/7
  English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3822-8900
Email: j-gate3@jpx.co.jp
Clearing contact
Open Hours: Business day 9:00 am - 5:00 pm
TEL: +81-50-3819-1076
Email: servicedesk_clearing@jpx.co.jp
  • No : 134
  • Updated Date : 2014/08/25 20:30
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Is there a penalty fee for the cancelation of the lines?

Is there a penalty fee for the cancelation of the lines?
Category : 

Answer

There will be no penalty fee for the lines which have been used more than one year.
When cancelled with the period of use less than one year, the penalty fee will be charged.
The amount of the penalty fee varies with type of the line or period of the contract.
The Quotation will be issued as the response to the cancellation request so please refer to it for the actual amount of the penalty fee.
Please note that if restoration work of the building arises in connection with the line removal, an extra restoration cost will arise.