- Application & System Support > Application FAQ > Application Procedure > Co-location
Application & System Support
Contacts for JPX Service Desk
TEL: +81-50-3819-1070
Email: servicedesk@jpx.co.jp
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3822-8900
Email: j-gate3@jpx.co.jp
TEL: +81-50-3819-1076
Email: servicedesk_clearing@jpx.co.jp
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- 2025/04/14 09:00 The new FAQ has been updated !
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Frequently Referenced FAQ
FAQ within [ Co-location ]
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How do we create Target ID to see the invoices of arrownet and JPX Co-location?
Please go to the page of application for New User ID on arrowface to create it. *Please refer to "arrowface Operation Manual" 9-2. Application for New Use... Show Details
- No：2910
- Updated Date：2019/02/28 09:00
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Is it possible to see invoices for test environment service with the Target ID for referring to a...
Yes, it is.Please contact JPX Service Desk for the application procedures to enable you to refer to the invoice for test environment service. Show Details
- No：2909
- Updated Date：2024/11/05 09:00
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In arrowface Screen Help (FAQ site), is the meaning of each status shown in applications status l...
Please refer to column "application" of status guidance in arrowface Page Help in FAQ site. [arrowface Page Help (FAQ) ] URL: https://faqsd.jpx.co.jp/faq... Show Details
- No：3356
- Updated Date：2019/02/28 09:00
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Is it possible to request retransmission via L1 Multicast Line?
Users cannot request retransmission via L1 Multicast Line, because all packets sent from users are discarded at the edge switch. To send retransmission reque... Show Details
- No：16690
- Updated Date：2025/04/14 09:00
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I would like to add user LAN address(/24) to Co-Location internal connection, but I can't find wh...
Please follow the below steps when you create "JPX Co-Location Application for Change of Co-Lo Dedicated Internal Connection Line"1. Input your desired chang... Show Details
- No：5696
- Updated Date：2019/02/28 09:00
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What types of market data can be received via L1 Multicast Line in JPX Co-Location?
Via L1 Multicast for FLEX*, users can receive FLEX Market by Order (MBO), Base Price and Issue Information.Via L1 Multicast for ITCH, users can receive Finan... Show Details
- No：16685
- Updated Date：2024/11/05 09:00
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What is the application procedure when company name is changed, company merged, company split?
Please submit "Request for Change of Company Name" via the arrowface portal when the company name is changed or the company itself has been merged or divided... Show Details
- No：3364
- Updated Date：2019/02/28 09:00
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What kind of device is required to use L1 Multicast Line?
To take full advantage of L1 Multicast Line, it's recommended for users to use L1 switch on users side as well. (However, to use L2 or L3 switch is also avai... Show Details
- No：16693
- Updated Date：2023/07/31 17:00
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Is it possible to use both L1 Multicast Line and existing lines (CJM or CJW line) to receive mark...
There is no problem to keep redundancy by receiving Stream 1 (or Stream 2) data via L1 Multicast Line and subscribe Stream 2 (or Stream 1) data via other Int... Show Details
- No：16692
- Updated Date：2023/07/31 17:00
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How can we enter the Co-Location room?
Guide for admission of JPX Co-Location Service can be found at System Documents Site.[System Documents Site] System Documents > Co-LocationURL:https://faq... Show Details
- No：4362
- Updated Date：2018/04/09 09:00
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