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Application & System Support
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(application procedure)
TEL： 0570-064-054
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(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
(arrownet support)
TEL： +81-50-3819-1030
Email： arrownet_support@jpx.co.jp
(arrowhead/ToSTNeT)
TEL： +81-50-3822-8882
Email： arrowhead@jpx.co.jp
TEL： 0570-005-554
*Charged Call
(*IP-phone: +81-50-3819-1140)
Email： j-gate@jpx.co.jp
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
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Frequently Referenced FAQ
FAQ within [ Cloud Connection ]
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What kind of disadvantages does arrownet cloud user connection have compared with ordinal arrowne...
The main disadvantages are as follows.- It is user's responsibility to adequately implement the security measures for the cloud.- Contrary to the ordinal arr... Show Details
- No：8873
- Updated Date：2020/06/15 09:00
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Why isn't the contract with "Tosho System Service" when applying for arrownet Cloud Connection?
In arrownet cloud user connection, service provided from "Tosho System Service" is not in use thus the contact is made with TSE. Show Details
- No：8886
- Updated Date：2020/06/15 09:00
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How to obtain market information (FLEX, J-GATE(ITCH)) through arrownet cloud user connection
Multicast is not available for arrownet cloud user connection, thus "FLEX" and "J-GATE(ITCH)" cannot be obtained. Show Details
- No：8877
- Updated Date：2020/06/15 09:00
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Is it possible to select redundancy as a line composition of arrownet cloud user connection?
As of now, it is not possible to choose redundancy when only using cloud connection. Show Details
- No：8893
- Updated Date：2020/06/15 09:00
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How can we confirm notification regarding maintenance of AWS DirectConnect when using arrownet cl...
Regarding maintenance of AWS DirectConnect, please confirm the e-mail which is sent by AWS to your AWS root account of VIS. During the maintenance, it is not... Show Details
- No：8892
- Updated Date：2020/06/15 09:00
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When using arrownet cloud user connection, who will pay the usage fee for AWS other than arrownet...
This service uses AWS DirectConnect. Based on the price table of AWS, users will pay for the transfer fee of DX Data from user to JPX.JPX will pay for transf... Show Details
- No：8891
- Updated Date：2020/06/15 09:00
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We think there is no minimum contract period or arrownet cloud connection. Is there any penalty f...
As you recognize, there is no minimum contract period or arrownet cloud user connection.Therefore, if you are not using the line any more, it is okay to canc... Show Details
- No：8890
- Updated Date：2020/06/15 09:00
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When using arrownet cloud user connection, is it possible to install more than one logical line o...
It is impossible to use one physical line with multiple purposes.Please submit the applications in accordance with the number of lines you would like to inst... Show Details
- No：8889
- Updated Date：2020/06/15 09:00
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I would like to know the price table for arrownet cloud user connection.
For the price of arrownet cloud user connection, kindly refer to "arrownet version2.0 Connection Service(cloud connections) Price List", which is posted on S... Show Details
- No：8888
- Updated Date：2020/06/15 09:00
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Is it possible to combine the invoice for arrownet cloud connection with the invoice for ordinary...
On arrownet cloud user connection, the service provided from Tosho System Service is not used and therefore TSE issue the invoice.Since the company name of c... Show Details
- No：8887
- Updated Date：2020/06/15 09:00