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TEL： 0570-064-054
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Email： servicedesk@jpx.co.jp
(arrownet support)
TEL： +81-50-3819-1030
Email： arrownet_support@jpx.co.jp
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TEL： +81-50-3822-8882
Email： arrowhead@jpx.co.jp
TEL： 0570-550-815
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Email： j-gate3@jpx.co.jp
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
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Frequently Referenced FAQ
FAQ within [ Network Reachability Test ]
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Please tell us what steps are taken at the arrownet Network Reachability Test for each SP (JPX, J...
Testing items vary with the SP being connected.[JPX]- PING test from arrownet monitoring system to user's router WAN address.- Confirmation of BGP Peer estab... Show Details
- No：143
- Updated Date：2019/10/15 09:00
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Which communication test is required for the line to start using?
After line installed, please carry out arrownet Network Reachability Test to confirm that user premises and each Service Provider (SP) is connected. Once it... Show Details
- No：133
- Updated Date：2017/11/07 09:00
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In arrowface Screen Help (FAQ site), is the meaning of each status shown in applications status l...
Please refer to column "application" of status guidance in arrowface Page Help in FAQ site. [arrowface Page Help (FAQ) ] URL: https://faqsd.jpx.co.jp/faq... Show Details
- No：3356
- Updated Date：2019/02/28 09:00
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How many days will it be allowed prior to the preferred test date to apply for arrownet Network R...
Please submit an application by 2 weeks before the day of test.*Please refer to "arrowface Operation Manual" on the arrowface top for the detailed operation ... Show Details
- No：153
- Updated Date：2019/02/28 09:00
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For using ITCH in production environment, do users need to pass Business Connectivity Test?
When installing a new line, participating in arrownet Network Reachability Test is required as well as confirming normal receiving of multicast messages.Assu... Show Details
- No：6095
- Updated Date：2019/02/28 09:00
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We would like to execute Ping to IP address for Simplified Reachability Test. Is available time o...
You can execute Ping to IP address for Simplified Reachability Test for 24 hours/365 days. For avoiding high-load, please take care not to send much data and... Show Details
- No：5691
- Updated Date：2019/02/28 09:00
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If we finished Simplified Reachability Test before arrownet Network Reachability Test successfull...
arrownet Network Reachability Test checks error detection and error recovery detection from arrownet TSE monitor LAN.For confirming the quality of a line, pl... Show Details
- No：5678
- Updated Date：2019/06/03 09:00
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Is it possible to participant in user connection test without arrownet network reachability test ...
No.arrownet network reachability test should be carried out before user connection test to secure the line quality. Show Details
- No：1503
- Updated Date：2019/02/28 09:00
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When /24 segment is newly assigned to existing line for JPX connection, we understand arrownet Re...
Please confirm responses to PING commands from the new segment addresses to the following arrownet IP addresses that are dedicated to the PING test. Unlike t... Show Details
- No：796
- Updated Date：2019/06/03 09:00
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What is the specific data volume sent by the PING of arrownet Reachability Test for Service Provi...
Through the arrownet Reachability Test for SP lines, 500 PINGs(packets) of 1,500bytes each will be sent at 0.1 second intervals. Show Details
- No：781
- Updated Date：2019/02/28 09:00