JPX Market Innovation & Research / Japan Exchange Group
- Application & System Support > Application FAQ > Application Procedure > Co-location
Application & System Support
Contacts for JPX Service Desk
TEL: +81-50-3819-1070
Email: servicedesk@jpx.co.jp
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3822-8900
Email: j-gate3@jpx.co.jp
TEL: +81-50-3819-1076
Email: servicedesk_clearing@jpx.co.jp
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Frequently Referenced FAQ
FAQ within [ Co-location ]
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Does L1 Multicast Line deploy the storm control function?
L1 Multicast Line does not deploy the storm control function. All packets sent from users are discarded at the edge switch. Show Details
- No：16688
- Updated Date：2023/07/31 17:00
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What is the available bandwidth of L1 Multicast Line in JPX Co-Location?
Only 10G line is available. Show Details
- No：16684
- Updated Date：2023/07/31 17:00
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What kind of device is required to use L1 Multicast Line?
To take full advantage of L1 Multicast Line, it's recommended for users to use L1 switch on users side as well. (However, to use L2 or L3 switch is also... Show Details
- No：16693
- Updated Date：2025/12/22 09:00
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Is it possible to join/subscribe to a specific multicast group via L1 Multicast Line in JPX Co-Lo...
Users cannot join/subscribe to a specific multicast group via L1 Multicast line.The scheme is that, instead of users, the exchange's device joins/subscribes ... Show Details
- No：16689
- Updated Date：2023/07/31 17:00
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What types of market data can be received via L1 Multicast Line in JPX Co-Location?
Via L1 Multicast for FLEX*, users can receive FLEX Market by Order (MBO), Base Price and Issue Information.Via L1 Multicast for ITCH, users can receive Finan... Show Details
- No：16685
- Updated Date：2024/11/05 09:00
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Is it possible to receive FLEX and ITCH in one single L1 Multicast Line in JPX Co-Location?
When using L1 Multicast Line, users need to install FLEX line and ITCH line separately.If a user orders L1 Multicast Line for FLEX and L1 Multicast Line for ... Show Details
- No：16686
- Updated Date：2023/07/31 17:00
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I would like to add user LAN address(/24) to Co-Location internal connection, but I can't find wh...
Please follow the below steps when you create "JPX Co-Location Application for Change of Co-Lo Dedicated Internal Connection Line"1. Input your desired chang... Show Details
- No：5696
- Updated Date：2019/02/28 09:00
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Is it possible to use both L1 Multicast Line and existing lines (CJM or CJW line) to receive mark...
There is no problem to keep redundancy by receiving Stream 1 (or Stream 2) data via L1 Multicast Line and subscribe Stream 2 (or Stream 1) data via other Int... Show Details
- No：16692
- Updated Date：2023/07/31 17:00
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What is the application procedure when company name is changed, company merged, company split?
Please submit "Request for Change of Company Name" via the arrowface portal when the company name is changed or the company itself has been merged or divided... Show Details
- No：3364
- Updated Date：2019/02/28 09:00
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Is Jumbo-Frame applicable to Internal Connection?
It is impossible to use Jumbo-Frame via Internal Connection.Jumbo-Frame can be used via External Connection. Show Details
- No：5711
- Updated Date：2019/02/28 09:00
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