Co-location | JPX Service Desk FAQ

JPX Service Desk
FAQ Site (Application FAQ / System Support FAQ)

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Application & System Support > Application FAQ > Application Procedure > Co-location

Application & System Support

Contacts for JPX Service Desk

Application Procedure contact

Open Hours: Business day 9:00 am - 6:30 pm
TEL: +81-50-3819-1070
Email: servicedesk@jpx.co.jp

arrownet support contact

Open Hours:
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp

arrowhead/ToSTNeT contact

Open Hours: Business day 7:00 am - 6:30 pm
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp

J-GATE contact

Open Hours:
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3822-8900
Email: j-gate3@jpx.co.jp

Clearing contact

Open Hours: Business day 9:00 am - 5:00 pm
TEL: +81-50-3819-1076
Email: servicedesk_clearing@jpx.co.jp

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This site provides FAQ about JPX system specifications and applications, as well as contact information of each JPX Service Desk.

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Frequently Referenced FAQ

Latest FAQ

FAQ within [ Co-location ]

1-10 of Total 16

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Is Jumbo-Frame applicable to Internal Connection?

It is impossible to use Jumbo-Frame via Internal Connection.Jumbo-Frame can be used via External Connection. Show Details
- No：5711
- Updated Date：2019/02/28 09:00
What is the available bandwidth of L1 Multicast Line in JPX Co-Location?

Only 10G line is available. Show Details
- No：16684
- Updated Date：2023/07/31 17:00
What are the conditions to apply for the Pair Price (Pair Discount) on L1 Multicast Line in JPX C...

To apply for the Pair Price on L1 Multicast Line, the applications for L1 Multicast Line for FLEX and L1 Multicast Line for ITCH must be submitted as a pair ... Show Details
- No：16687
- Updated Date：2023/07/31 17:00
Does L1 Multicast Line deploy the storm control function?

L1 Multicast Line does not deploy the storm control function. All packets sent from users are discarded at the edge switch. Show Details
- No：16688
- Updated Date：2023/07/31 17:00
What is the application procedure when company name is changed, company merged, company split?

Please submit "Request for Change of Company Name" via the arrowface portal when the company name is changed or the company itself has been merged or divided... Show Details
- No：3364
- Updated Date：2019/02/28 09:00
Is it possible to use both L1 Multicast Line and existing lines (CJM or CJW line) to receive mark...

There is no problem to keep redundancy by receiving Stream 1 (or Stream 2) data via L1 Multicast Line and subscribe Stream 2 (or Stream 1) data via other Int... Show Details
- No：16692
- Updated Date：2023/07/31 17:00
I would like to add user LAN address(/24) to Co-Location internal connection, but I can't find wh...

Please follow the below steps when you create "JPX Co-Location Application for Change of Co-Lo Dedicated Internal Connection Line"1. Input your desired chang... Show Details
- No：5696
- Updated Date：2019/02/28 09:00
Is it possible to receive FLEX and ITCH in one single L1 Multicast Line in JPX Co-Location?

When using L1 Multicast Line, users need to install FLEX line and ITCH line separately.If a user orders L1 Multicast Line for FLEX and L1 Multicast Line for ... Show Details
- No：16686
- Updated Date：2023/07/31 17:00
In arrowface Screen Help (FAQ site), is the meaning of each status shown in applications status l...

Please refer to column "application" of status guidance in arrowface Page Help in FAQ site. [arrowface Page Help (FAQ) ] URL: https://faqsd.jpx.co.jp/faq... Show Details
- No：3356
- Updated Date：2019/02/28 09:00
Is it possible to join/subscribe to a specific multicast group via L1 Multicast Line in JPX Co-Lo...

Users cannot join/subscribe to a specific multicast group via L1 Multicast line.The scheme is that, instead of users, the exchange's device joins/subscribes ... Show Details
- No：16689
- Updated Date：2023/07/31 17:00

1-10 of Total 16

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