Co-location | JPX Service Desk FAQ

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Application & System Support > Application FAQ > Application Procedure > Co-location

Application & System Support

Contacts for JPX Service Desk

Application Procedure contact

Open Hours: Business day 9:00 am - 6:30 pm
TEL: +81-50-3819-1070
Email: servicedesk@jpx.co.jp

arrownet support contact

Open Hours:
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp

arrowhead/ToSTNeT contact

Open Hours: Business day 7:00 am - 6:30 pm
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp

J-GATE contact

Open Hours:
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3822-8900
Email: j-gate3@jpx.co.jp

Clearing contact

Open Hours: Business day 9:00 am - 5:00 pm
TEL: +81-50-3819-1076
Email: servicedesk_clearing@jpx.co.jp

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This site provides FAQ about JPX system specifications and applications, as well as contact information of each JPX Service Desk.

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Frequently Referenced FAQ

Latest FAQ

FAQ within [ Co-location ]

1-10 of Total 16

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What kind of device is required to use L1 Multicast Line?

To take full advantage of L1 Multicast Line, it's recommended for users to use L1 switch on users side as well. (However, to use L2 or L3 switch is also avai... Show Details
- No：16693
- Updated Date：2023/07/31 17:00
How do we create Target ID to see the invoices of arrownet and JPX Co-location?

Please go to the page of application for New User ID on arrowface to create it. *Please refer to "arrowface Operation Manual" 9-2. Application for New Use... Show Details
- No：2910
- Updated Date：2019/02/28 09:00
Is it possible to request retransmission via L1 Multicast Line?

Users cannot request retransmission via L1 Multicast Line, because all packets sent from users are discarded at the edge switch. To send retransmission reque... Show Details
- No：16690
- Updated Date：2024/11/05 09:00
Is it possible to see invoices for test environment service with the Target ID for referring to a...

Yes, it is.Please contact JPX Service Desk for the application procedures to enable you to refer to the invoice for test environment service. Show Details
- No：2909
- Updated Date：2024/11/05 09:00
What types of market data can be received via L1 Multicast Line in JPX Co-Location?

Via L1 Multicast for FLEX*, users can receive FLEX Market by Order (MBO), Base Price and Issue Information.Via L1 Multicast for ITCH, users can receive Finan... Show Details
- No：16685
- Updated Date：2024/11/05 09:00
How can we enter the Co-Location room?

Guide for admission of JPX Co-Location Service can be found at System Documents Site.[System Documents Site] System Documents > Co-LocationURL:https://faq... Show Details
- No：4362
- Updated Date：2018/04/09 09:00
Is it possible to join/subscribe to a specific multicast group via L1 Multicast Line in JPX Co-Lo...

Users cannot join/subscribe to a specific multicast group via L1 Multicast line.The scheme is that, instead of users, the exchange's device joins/subscribes ... Show Details
- No：16689
- Updated Date：2023/07/31 17:00
In arrowface Screen Help (FAQ site), is the meaning of each status shown in applications status l...

Please refer to column "application" of status guidance in arrowface Page Help in FAQ site. [arrowface Page Help (FAQ) ] URL: https://faqsd.jpx.co.jp/faq... Show Details
- No：3356
- Updated Date：2019/02/28 09:00
Is it possible to receive FLEX and ITCH in one single L1 Multicast Line in JPX Co-Location?

When using L1 Multicast Line, users need to install FLEX line and ITCH line separately.If a user orders L1 Multicast Line for FLEX and L1 Multicast Line for ... Show Details
- No：16686
- Updated Date：2023/07/31 17:00
I would like to add user LAN address(/24) to Co-Location internal connection, but I can't find wh...

Please follow the below steps when you create "JPX Co-Location Application for Change of Co-Lo Dedicated Internal Connection Line"1. Input your desired chang... Show Details
- No：5696
- Updated Date：2019/02/28 09:00

1-10 of Total 16

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