JPX Market Innovation & Research / Japan Exchange Group
- Application & System Support > Application FAQ > Application Procedure > Co-location
Application & System Support
Contacts for JPX Service Desk
TEL: +81-50-3819-1070
Email: servicedesk@jpx.co.jp
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3822-8900
Email: j-gate3@jpx.co.jp
TEL: +81-50-3819-1076
Email: servicedesk_clearing@jpx.co.jp
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Info&News
- 2026/03/02 09:00 The new FAQ has been updated !
- 2026/03/02 09:00 The new FAQ has been uploaded !
- 2025/12/04 16:00 Notice Regarding Change of Login Method for the System Documents Site
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Frequently Referenced FAQ
FAQ within [ Co-location ]
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How do we create Target ID to see the invoices of arrownet and JPX Co-location?
Please go to the page of application for New User ID on arrowface to create it. *Please refer to "arrowface Operation Manual" 9-2. Application for New Use... Show Details
- No：2910
- Updated Date：2019/02/28 09:00
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Is it possible to see invoices for test environment service with the Target ID for referring to a...
Yes, it is.Please contact JPX Service Desk for the application procedures to enable you to refer to the invoice for test environment service. Show Details
- No：2909
- Updated Date：2024/11/05 09:00
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In arrowface Screen Help (FAQ site), is the meaning of each status shown in applications status l...
Please refer to column "application" of status guidance in arrowface Page Help in FAQ site. [arrowface Page Help (FAQ) ] URL: https://faqsd.jpx.co.jp/faq... Show Details
- No：3356
- Updated Date：2019/02/28 09:00
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What types of market data can be received via L1 Multicast Line in JPX Co-Location?
Via L1 Multicast for FLEX*, users can receive FLEX Market by Order (MBO), Base Price and Issue Information.Via L1 Multicast for ITCH, users can receive Finan... Show Details
- No：16685
- Updated Date：2024/11/05 09:00
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What are the conditions to apply for the Pair Price (Pair Discount) on L1 Multicast Line in JPX C...
To apply for the Pair Price on L1 Multicast Line, the applications for L1 Multicast Line for FLEX and L1 Multicast Line for ITCH must be submitted as a pair ... Show Details
- No：16687
- Updated Date：2023/07/31 17:00
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What kind of device is required to use L1 Multicast Line?
To take full advantage of L1 Multicast Line, it's recommended for users to use L1 switch on users side as well. (However, to use L2 or L3 switch is also... Show Details
- No：16693
- Updated Date：2025/12/22 09:00
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Is it possible to request retransmission via L1 Multicast Line?
Users cannot request retransmission via L1 Multicast Line, because all packets sent from users are discarded at the edge switch. To send retransmission reque... Show Details
- No：16690
- Updated Date：2025/04/14 09:00
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What is the application procedure when company name is changed, company merged, company split?
Please submit "Request for Change of Company Name" via the arrowface portal when the company name is changed or the company itself has been merged or divided... Show Details
- No：3364
- Updated Date：2019/02/28 09:00
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How can we enter the Co-Location room?
Guide for admission of JPX Co-Location Service can be found at System Documents Site.[System Documents Site] System Documents > Co-Location URL: https://f... Show Details
- No：4362
- Updated Date：2025/12/22 09:00
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Is Jumbo-Frame applicable to Internal Connection?
It is impossible to use Jumbo-Frame via Internal Connection.Jumbo-Frame can be used via External Connection. Show Details
- No：5711
- Updated Date：2019/02/28 09:00
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