JPX Service Desk
FAQ Site (Application FAQ / System Support FAQ)

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Contacts for JPX Service Desk

Application Procedure contact
Open Hours: Business day 9:00 am - 6:30 pm
TEL: +81-50-3819-1070
Email: servicedesk@jpx.co.jp
arrownet support contact
Open Hours:
  Japanese) 24/7
  English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
arrowhead/ToSTNeT contact
Open Hours: Business day 7:00 am - 6:30 pm
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
J-GATE contact
Open Hours:
  Japanese) 24/7
  English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3822-8900
Email: j-gate3@jpx.co.jp
Clearing contact
Open Hours: Business day 9:00 am - 5:00 pm
TEL: +81-50-3819-1076
Email: servicedesk_clearing@jpx.co.jp
This site provides FAQ about JPX system specifications and applications, as well as contact information of each JPX Service Desk.

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Glossary

Frequently Referenced FAQ

Latest FAQ

FAQ within [ Glossary ]

101-110 of Total 114

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  • Time Server

    A server that distributes time information. Using a PC, etc. to access the server will automatically adjust its internal clock to the server's time.NTP (Netw... Show Details

    • No：1283
    • Updated Date：2015/05/29 15:14

  • Redundant Composition

    A composition comprised of multiple lines connecting to arbitrary access points. In cases of system failure, line and router switching enables users to main... Show Details

    • No：1311
    • Updated Date：2019/11/25 09:00

  • PTLG

    The PTLG (Pre Trade Limits Groups) is, the concept group used to combine trading users belong to each Sub Participant. TradeGuard uses Pre Trade check and At... Show Details

    • No：3601
    • Updated Date：2017/10/02 09:00

  • J-NET Portal

    J-NET Portal is the system which allows to participate J-NET Derivatives Trading from website.J-NET Derivatives Trading refers to non-auction futures and opt... Show Details

    • No：8012
    • Updated Date：2019/12/16 09:00

  • IGMP

    A protocol for controlling multicast groups created to receive multicast communications. Show Details

    • No：1261
    • Updated Date：2015/05/29 15:14

  • FLEX Standard (WB)

    This service distributes market price information and FLEX Standard for broadband circuits (1G or wider).FLEX Standard disseminates the followings.Stock/CB R... Show Details

    • No：6194
    • Updated Date：2019/09/24 09:00

  • FLEX Full (WB)

    This service distributes market price information and FLEX Full for broadband circuits (1G or wider).FLEX Full (WB) disseminates the followings.Stock/CB Real... Show Details

    • No：1258
    • Updated Date：2019/09/24 09:00

  • PE Router

    An arrownet v2 gateway device installed at an access point. Show Details

    • No：1268
    • Updated Date：2015/05/29 15:14

  • Internal connection line

    A line for a user to connect from the JPX Co-Location/the Kansai Proximity rack to JPX business systems. This is not a carrier line.Internal connection line ... Show Details

    • No：1296
    • Updated Date：2022/11/21 09:00

  • Shared System Provider

    An arrownet application type that a trading participant connects its own contracted virtual servers and terminals to SP (Service Provider) systems via networ... Show Details

    • No：1468
    • Updated Date：2015/06/22 09:00

101-110 of Total 114

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