JPX Service Desk
Application FAQ / System Support FAQ

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Online Inquiry

JPX Service Desk
 (application procedure)
Open Hours: Business day 9:00 am - 6:30 pm
TEL： 0570-064-054
            *Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
JPX Service Desk
 (arrownet support)
Open Hours： 24Hours
TEL： +81-50-3819-1030
Email： arrownet_support@jpx.co.jp
JPX Service Desk
 (arrowhead/ToSTNeT)
Open Hours: Business day 7:00 am - 6:30 pm
TEL： +81-50-3822-8882
Email： arrowhead@jpx.co.jp
JPX Service Desk (J-GATE)
Open Hours： 24Hours
TEL： 0570-005-554
            *Charged Call
(*IP-phone: +81-50-3819-1140)
Email： j-gate@jpx.co.jp
JPX Service Desk (Clearing)
Open Hours: Business day 9:00 am - 5:00 pm
TEL： 0570-064-054
            *Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp

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Frequently Referenced FAQ

Latest FAQ

FAQ within [ C ]

1-10 of Total 16

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  • Corvil-Clear

    The program is supplied by Corvil Limited. It is a measurement system of nanosecond delay value mainly to monitor and visualize burst traffic and delay by co... Show Details

    • No：3343
    • Updated Date：2017/07/03 09:00

  • Construction Fee

    Synonym, Abbreviation: Initial Fee------------------------------------Applies to Initial Installation Fee.This is the cost that occurs just one time in the f... Show Details

    • No：1470
    • Updated Date：2015/06/22 09:00

  • Carrier

    Synonym, Abbreviation: Line provider------------------------------------An institution that provides physical lines to connect arrownet.Six carriers NTT Comm... Show Details

    • No：1465
    • Updated Date：2017/03/13 09:00

  • Compliance WAN

    A business system that can be connected through JPX SP line, by which information of illegal operation, such as insider trading, in the cash market is availa... Show Details

    • No：1475
    • Updated Date：2016/08/05 16:01

  • Connection service

    The connecting services provided by arrownet system are, Widearea Ethernet, Dedicated Ether Line (Center Aggregation), Dedicated Ether Line (P to P), Cross-C... Show Details

    • No：3598
    • Updated Date：2017/10/02 09:00

  • CE Router

    A router or L3 switch of the user installed at the user site or the Co-location/Proximity area.CE routers installed at the user site are used for connection ... Show Details

    • No：1255
    • Updated Date：2015/05/29 15:14

  • Co-Location dedicated line

    Synonym, Abbreviation: Co-Lo Dedicated External Connection Line, CSDL------------------------------------Dedicated ether line service used by external connec... Show Details

    • No：1474
    • Updated Date：2015/06/22 09:00

  • Connector Type

    Shape of tip end part of a fiber-optic cable connected to a device. Fiber-optic LC, SC and metal RJ-45 are provided by JPX.Fiber-optic cable consists of TX(s... Show Details

    • No：1472
    • Updated Date：2015/06/22 09:00

  • Carrier Free Line

    A line of user's own preparing from a proximity rack. Users can choose any carrier as well as the TSS-designated five carriers. Show Details

    • No：1466
    • Updated Date：2015/06/22 09:00

  • COD

    The Cancel on Disconnect is a function that automatically cancels all existing valid orders (*2) entered as New Orders from a Virtual Server (Order/Notice), ... Show Details

    • No：7687
    • Updated Date：2019/10/15 09:00

1-10 of Total 16

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