JPX Service Desk
FAQ Site (Application FAQ / System Support FAQ)
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Contacts for JPX Service Desk

Application Procedure contact
Open Hours: Business day 9:00 am - 6:30 pm
TEL: +81-50-3819-1070
Email: servicedesk@jpx.co.jp
arrownet support contact
Open Hours:
  Japanese) 24/7
  English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
arrowhead/ToSTNeT contact
Open Hours: Business day 7:00 am - 6:30 pm
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
J-GATE contact
Open Hours:
  Japanese) 24/7
  English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3822-8900
Email: j-gate3@jpx.co.jp
Clearing contact
Open Hours: Business day 9:00 am - 5:00 pm
TEL: +81-50-3819-1076
Email: servicedesk_clearing@jpx.co.jp
This site provides FAQ about JPX system specifications and applications, as well as contact information of each JPX Service Desk.

Info&News

Frequently Referenced FAQ

FAQ within [ C ]

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  • Compliance WAN

    A business system that can be connected through JPX SP line, by which information of illegal operation, such as insider trading, in the cash market is availa... Show Details

    • No:1475
    • Updated Date:2016/08/05 16:01
  • COD

    The Cancel on Disconnect is a function that automatically cancels all existing valid orders (*2) entered as New Orders from a Virtual Server (Order/Notice), ... Show Details

    • No:7687
    • Updated Date:2019/10/15 09:00
  • Carrier Free Line

    A line of user's own preparing from the Kansai Proximity rack. Users can choose any carrier as well as the arrownet-designated five carriers. Show Details

    • No:1466
    • Updated Date:2022/11/21 09:00
  • Co-Location Service Support Provider

    Synonym, Abbreviation: CSP, Co-Lo Support------------------------------------A vendor who owns racks in the Co-Location area and provides their services.The ... Show Details

    • No:1473
    • Updated Date:2019/11/11 09:00
  • Carrier

    Synonym, Abbreviation: Line provider------------------------------------An institution that provides physical lines to connect arrownet.Six carriers NTT Comm... Show Details

    • No:1465
    • Updated Date:2017/03/13 09:00
  • Connection service

    The connecting services provided by arrownet system are, Widearea Ethernet, Dedicated Ether Line (Center Aggregation), Dedicated Ether Line (P to P), Cross-C... Show Details

    • No:3598
    • Updated Date:2017/10/02 09:00
  • Co-Location Dedicated External Connection Line

    Synonym, Abbreviation: Co-Lo Dedicated Line (OB), CEDL------------------------------------Dedicated ether line service used by external connection lines of J... Show Details

    • No:1474
    • Updated Date:2022/04/01 09:00
  • Connector Type

    Shape of tip end part of a fiber-optic cable connected to a device. Fiber-optic LC, SC and metal RJ-45 are provided by JPX.Fiber-optic cable consists of TX(s... Show Details

    • No:1472
    • Updated Date:2015/06/22 09:00
  • Construction Fee

    Synonym, Abbreviation: Initial Fee------------------------------------Applies to Initial Installation Fee.This is the cost that occurs just one time in the f... Show Details

    • No:1470
    • Updated Date:2015/06/22 09:00
  • Counterpart Line ID

    An arrownet line ID for the redundant line in cases of redundant composition for arrownet lines. Show Details

    • No:1285
    • Updated Date:2015/05/29 15:14

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