JPX Service Desk
FAQ Site (Application FAQ / System Support FAQ)

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Contacts for JPX Service Desk

Application Procedure contact
Open Hours: Business day 9:00 am - 6:30 pm
TEL: +81-50-3819-1070
Email: servicedesk@jpx.co.jp
arrownet support contact
Open Hours:
  Japanese) 24/7
  English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
arrowhead/ToSTNeT contact
Open Hours: Business day 7:00 am - 6:30 pm
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
J-GATE contact
Open Hours:
  Japanese) 24/7
  English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3822-8900
Email: j-gate3@jpx.co.jp
Clearing contact
Open Hours: Business day 9:00 am - 5:00 pm
TEL: +81-50-3819-1076
Email: servicedesk_clearing@jpx.co.jp
This site provides FAQ about JPX system specifications and applications, as well as contact information of each JPX Service Desk.

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Frequently Referenced FAQ

Latest FAQ

FAQ within [ S ]

1-9 of Total 9

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  • SPC

    Abbreviation of Sub Participant Code. It is the 5-digit code that Exchange gives to trading participants. Sub Participant Code consists of OCR code (3 digi... Show Details

    • No：7686
    • Updated Date：2022/05/30 09:00

  • Shared System Provider

    An arrownet application type that a trading participant connects its own contracted virtual servers and terminals to SP (Service Provider) systems via networ... Show Details

    • No：1468
    • Updated Date：2015/06/22 09:00

  • Sub Participant Code

    Synonym, Abbreviation: SPC ------------------------------------ It is the 5-digit code that Exchange gives to trading participants. Sub Participant Code c... Show Details

    • No：7718
    • Updated Date：2022/05/30 09:00

  • System Documents Site

    System Documents Site is a website which JPX publishes guideline for business systems, network and test schedule. Show Details

    • No：3048
    • Updated Date：2017/03/13 09:00

  • Sub Participant

    In J-GATE, a group called "Sub Participant" is defined within a trading participant.J-GATE send order acceptance/result notification and trade notification o... Show Details

    • No：3596
    • Updated Date：2019/10/21 09:00

  • SP

    Abbreviation of Service Provider.Institutions such as exchanges which connect with arrownet and provide their services.As of May 2022, JPX, JASDEC, and TFX a... Show Details

    • No：1458
    • Updated Date：2022/05/30 09:00

  • Single Composition

    A composition comprised of a single line connecting to an access point. As the user router and line are a single composition, in the event of system failure,... Show Details

    • No：1309
    • Updated Date：2015/05/29 15:14

  • Service Provider

    Synonym, Abbreviation: SP------------------------------------Institutions such as exchanges which connect with arrownet and provide their services.As of May ... Show Details

    • No：1280
    • Updated Date：2022/05/30 09:00

  • SP Line ID

    A 6-digit ID to identify a SP line on an arrownet v2 line. It varies depending on connection SPs and connection environments. Show Details

    • No：1271
    • Updated Date：2015/05/29 15:14

1-9 of Total 9

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