JPX Service Desk
FAQ Site (Application FAQ / System Support FAQ)
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Contacts for JPX Service Desk

Application Procedure contact
Open Hours: Business day 9:00 am - 6:30 pm
TEL: 0570-064-054
            *Charged Call
  (*IP-phone: +81-50-3819-1070)
Email: servicedesk@jpx.co.jp
arrownet support contact
Open Hours: 24Hours
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
arrowhead/ToSTNeT contact
Open Hours: Business day 7:00 am - 6:30 pm
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
J-GATE contact
Open Hours: 24Hours
TEL: 0570-550-815
            *Charged Call
  (*IP-phone: +81-50-3822-8900)
Email: j-gate3@jpx.co.jp
Clearing contact
Open Hours: Business day 9:00 am - 5:00 pm
TEL: 0570-064-059
            *Charged Call
  (*IP-phone: +81-50-3819-1076)
Email: servicedesk_clearing@jpx.co.jp
This site provides FAQ about JPX system specifications and applications, as well as contact information of each JPX Service Desk.

Info&News

FAQ within [ T ]

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  • Target(JPX Site)

    A website from which users can obtain arrownet application forms, weekend test schedules, letters and notifications from Tokyo Stock Exchange and Osaka Excha... Show Details

    • No:1482
    • Updated Date:2015/06/22 09:00
  • Target

    An electronic system operated by JPX to exchange documents and information with trading participants and listed companies. Target can be accessed through JPX... Show Details

    • No:1481
    • Updated Date:2016/08/05 16:01
  • TAP

    TAP is the independence process used to make several logical connections to J-GATE's Network Gateway (NG). Each Client's system will make connection via arro... Show Details

    • No:6945
    • Updated Date:2019/07/22 09:00
  • TradeGuard

    JPX implemented TradeGuard on July 2016 with the start of J-GATE and offered order/risk management functions to our Trading Participants.TradeGuard has the f... Show Details

    • No:3341
    • Updated Date:2019/11/25 09:00
  • Time Server

    A server that distributes time information. Using a PC, etc. to access the server will automatically adjust its internal clock to the server's time.NTP (Netw... Show Details

    • No:1283
    • Updated Date:2015/05/29 15:14
  • TCP Backup Address

    TCP addresses for retransmission request of FLEX (Market Information System). In the case of current FLEX, the TCP Backup Addresses are assigned from within ... Show Details

    • No:1273
    • Updated Date:2015/05/29 15:14
  • Type H

    An arrownet use classification (Usage Type).In JASDEC connection services, this type will allow use of Transfer and Settlement (File Transmission, JEXGW, Int... Show Details

    • No:1292
    • Updated Date:2019/12/16 09:00
  • TMI

    Abbreviation of Tokyo Market Information.------------------------------------JPX Market Innovation & Research, Inc.(JPXI) provides various kinds of reference... Show Details

    • No:14218
    • Updated Date:2022/08/08 09:00
  • Type HH

    An arrownet use classification (Usage Type).In JASDEC connection services, this type will allow use of Participant Information Web. Transfer and Settlement i... Show Details

    • No:8013
    • Updated Date:2019/12/16 09:00
  • Timely Disclosure network

    Synonym, Abbreviation: TDnet------------------------------------It is a service that gathers timely disclosure releases of all listed companies, etc. through... Show Details

    • No:1312
    • Updated Date:2019/11/11 09:00

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