JPX Service Desk
Application FAQ / System Support FAQ
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Online Inquiry

JPX Service Desk
 (application procedure)
Open Hours: Business day 9:00 am - 6:30 pm
TEL: 0570-064-054
            *Charged Call
(*IP-phone: +81-50-3819-1070)
Email: servicedesk@jpx.co.jp
JPX Service Desk
 (arrownet support)
Open Hours: 24Hours
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
JPX Service Desk
 (arrowhead/ToSTNeT)
Open Hours: Business day 7:00 am - 6:30 pm
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
JPX Service Desk (J-GATE)
Open Hours: 24Hours
TEL: 0570-005-554
            *Charged Call
(*IP-phone: +81-50-3819-1140)
Email: j-gate@jpx.co.jp
JPX Service Desk (Clearing)
Open Hours: Business day 9:00 am - 5:00 pm
TEL: 0570-064-054
            *Charged Call
(*IP-phone: +81-50-3819-1070)
Email: servicedesk@jpx.co.jp

Info&News

FAQ within [ L ]

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  • Latency Measurement Environment Service

    A service that provides users with data on communications between the TSE market and the user environment by sharing data collected by TSE latency measuremen... Show Details

    • No:1307
    • Updated Date:2015/05/29 15:14
  • Line disturbance

    An incident that arrownet lines become unavailable for some reasons such as communication outage, causing access error to business systems. Show Details

    • No:1463
    • Updated Date:2015/06/22 09:00
  • Line provider

    Synonym, Abbreviation: Carrier------------------------------------An institution that provides physical lines to connect arrownet.Six carriers NTT Communicat... Show Details

    • No:1460
    • Updated Date:2017/03/13 09:00
  • Logical line

    In the case of arrownet v2 lines, a line that is created logically by using VLAN to divide a single physical line.In the arrownet services, this logical line... Show Details

    • No:1308
    • Updated Date:2015/05/29 15:14

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