JPX Service Desk
FAQ Site (Application FAQ / System Support FAQ)

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Contacts for JPX Service Desk

Application Procedure contact
Open Hours: Business day 9:00 am - 6:30 pm
TEL: +81-50-3819-1070
Email: servicedesk@jpx.co.jp
arrownet support contact
Open Hours:
  Japanese) 24/7
  English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
arrowhead/ToSTNeT contact
Open Hours: Business day 7:00 am - 6:30 pm
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
J-GATE contact
Open Hours:
  Japanese) 24/7
  English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3822-8900
Email: j-gate3@jpx.co.jp
Clearing contact
Open Hours: Business day 9:00 am - 5:00 pm
TEL: +81-50-3819-1076
Email: servicedesk_clearing@jpx.co.jp
This site provides FAQ about JPX system specifications and applications, as well as contact information of each JPX Service Desk.

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Frequently Referenced FAQ

Latest FAQ

FAQ within [ U ]

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  • Unicast

    A one-to-one communication method.Both parties mutually send information for sending/receiving, which ensures that each message is transmitted and received.I... Show Details

    • No：1303
    • Updated Date：2015/05/29 15:14

  • User Router WAN

    The WAN side of arrownet CE routers. Show Details

    • No：1313
    • Updated Date：2015/05/29 15:14

  • User Connection Line

    A line that connects between an AP and a user site. Dedicated Ether lines and Widearea Ethernet lines are available. Show Details

    • No：1306
    • Updated Date：2015/05/29 15:14

1-3 of Total 3

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