JPX Service Desk
Application FAQ / System Support FAQ
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Online Inquiry

JPX Service Desk
 (application procedure)
Open Hours: Business day 9:00 am - 6:30 pm
TEL: 0570-064-054
            *Charged Call
(*IP-phone: +81-50-3819-1070)
Email: servicedesk@jpx.co.jp
JPX Service Desk
 (arrownet support)
Open Hours: 24Hours
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
JPX Service Desk
 (arrowhead/ToSTNeT)
Open Hours: Business day 7:00 am - 6:30 pm
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
JPX Service Desk (J-GATE)
Open Hours: 24Hours
TEL: 0570-005-554
            *Charged Call
(*IP-phone: +81-50-3819-1140)
Email: j-gate@jpx.co.jp
JPX Service Desk (Clearing)
Open Hours: Business day 9:00 am - 5:00 pm
TEL: 0570-064-054
            *Charged Call
(*IP-phone: +81-50-3819-1070)
Email: servicedesk@jpx.co.jp

Info&News

FAQ within [ Glossary ]

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  • Construction division

    A division to designate the point up to which the carrier conducts work when constructing a line in a building. Show Details

    • No:1279
    • Updated Date:2015/05/29 15:14
  • Carrier Line ID

    An ID by which a carrier manages a line that it provides to a user. The ID may change if the line is changed due to change to a higher speed line, change in ... Show Details

    • No:1278
    • Updated Date:2015/05/29 15:14
  • Network Reachability Test with SP

    A test to check that there is no issue in the settings to connect to SPs (service providers). Routing table checks and quality checks using PING are conducte... Show Details

    • No:1272
    • Updated Date:2020/03/16 09:00
  • SP Line ID

    A 6-digit ID to identify a SP line on an arrownet v2 line. It varies depending on connection SPs and connection environments. Show Details

    • No:1271
    • Updated Date:2015/05/29 15:14
  • PE Router

    An arrownet v2 gateway device installed at an access point. Show Details

    • No:1268
    • Updated Date:2015/05/29 15:14
  • MPLS network

    Technology that speeds up communication more than the IP address reference method and offers additional functions by forwarding messages with identifiers, kn... Show Details

    • No:1266
    • Updated Date:2016/08/05 16:01
  • JPX Co-Location Service

    A service to lease racks or space at Tokyo Stock Exchange sites (Primary/AP1), which provides network connections to the JPX systems and external environmen... Show Details

    • No:1264
    • Updated Date:2016/08/05 16:01
  • JClear

    A user server for Clearing OTC (OTC derivatives transactions) and managing collaterals for listed cash products and listed derivatives. Show Details

    • No:1262
    • Updated Date:2019/07/22 09:00
  • arrownet Line ID

    The Tokyo Stock Exchange-side line ID assigned for each physical line managed by the JPX Service Desk. Unlike carrier line IDs, this ID will not change even ... Show Details

    • No:1251
    • Updated Date:2015/05/29 15:14

111-119 of Total 119