JPX Service Desk
FAQ Site (Application FAQ / System Support FAQ)

  • Font Size
  • S
  • M
  • L

Contacts for JPX Service Desk

Application Procedure contact
Open Hours: Business day 9:00 am - 6:30 pm
TEL: +81-50-3819-1070
Email: servicedesk@jpx.co.jp
arrownet support contact
Open Hours:
  Japanese) 24/7
  English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
arrowhead/ToSTNeT contact
Open Hours: Business day 7:00 am - 6:30 pm
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
J-GATE contact
Open Hours:
  Japanese) 24/7
  English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3822-8900
Email: j-gate3@jpx.co.jp
Clearing contact
Open Hours: Business day 9:00 am - 5:00 pm
TEL: +81-50-3819-1076
Email: servicedesk_clearing@jpx.co.jp
This site provides FAQ about JPX system specifications and applications, as well as contact information of each JPX Service Desk.

Info&News

Keyword Search

You can search by keyword or text, within 200 characters. 
Put half-width space between keyword for AND search.
Put "l" between keyword for OR search.
Put "-" will exclude results that contain keyword after "-".

Glossary

Frequently Referenced FAQ

Latest FAQ

FAQ within [ Glossary ]

11-20 of Total 114

≪ 2 / 12page ≫

  • SP Line ID

    A 6-digit ID to identify a SP line on an arrownet v2 line. It varies depending on connection SPs and connection environments. Show Details

    • No：1271
    • Updated Date：2015/05/29 15:14

  • PTP line

    A type of internal connection line in the Co-Location for synchronizing time with JPX service. Show Details

    • No：1270
    • Updated Date：2022/04/01 09:00

  • FLEX Standard

    This service distributes market price information and FLEX Standard disseminates the followings.Stock/CB Real time Information (Orders, executions, Trading V... Show Details

    • No：1260
    • Updated Date：2019/09/24 09:00

  • Sub Participant Code

    Synonym, Abbreviation: SPC ------------------------------------ It is the 5-digit code that Exchange gives to trading participants. Sub Participant Code c... Show Details

    • No：7718
    • Updated Date：2022/05/30 09:00

  • COD

    The Cancel on Disconnect is a function that automatically cancels all existing valid orders (*2) entered as New Orders from a Virtual Server (Order/Notice), ... Show Details

    • No：7687
    • Updated Date：2019/10/15 09:00

  • Compliance WAN

    A business system that can be connected through JPX SP line, by which information of illegal operation, such as insider trading, in the cash market is availa... Show Details

    • No：1475
    • Updated Date：2016/08/05 16:01

  • Weekend Test

    Synonym, Abbreviation: Business System Communication Test, Participant Business System Test------------------------------------A business system communicati... Show Details

    • No：1467
    • Updated Date：2015/06/22 09:00

  • Network termination unit

    Synonym, Abbreviation: DSU(Digital Service Unit), ONU(Optical Network Unit), MC(Media Converter)------------------------------------A device that is locate... Show Details

    • No：1462
    • Updated Date：2015/06/22 09:00

  • Patch panel

    A panel used when connecting N/W cables to Co-location racks. In the JPX Co-location service, both LC connectors (fiber-optic cables) and RJ-45 connectors (m... Show Details

    • No：1297
    • Updated Date：2015/05/29 15:14

  • Network Reachability Test with arrownet

    A test to check, when constructing a new line, that there is no issue in the line itself or the line settings. This test involves checks on whether communica... Show Details

    • No：1277
    • Updated Date：2020/03/16 09:00

11-20 of Total 114

To Top of Page