JPX Service Desk
FAQ Site (Application FAQ / System Support FAQ)
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Contacts for JPX Service Desk

Application Procedure contact
Open Hours: Business day 9:00 am - 6:30 pm
TEL: +81-50-3819-1070
Email: servicedesk@jpx.co.jp
arrownet support contact
Open Hours:
  Japanese) 24/7
  English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
arrowhead/ToSTNeT contact
Open Hours: Business day 7:00 am - 6:30 pm
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
J-GATE contact
Open Hours:
  Japanese) 24/7
  English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3822-8900
Email: j-gate3@jpx.co.jp
Clearing contact
Open Hours: Business day 9:00 am - 5:00 pm
TEL: +81-50-3819-1076
Email: servicedesk_clearing@jpx.co.jp
This site provides FAQ about JPX system specifications and applications, as well as contact information of each JPX Service Desk.

Info&News

FAQ within [ Glossary ]

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  • Bandwidth Control Fee

    A monthly fee that is charged for the use of Bandwidth Control. Monthly JPY 8,000 (excl. tax) is charged on each physical line, excluding the JPX Co-Location... Show Details

    • No:1483
    • Updated Date:2022/11/21 09:00
  • Target

    An electronic system operated by JPX to exchange documents and information with trading participants and listed companies. Target can be accessed through JPX... Show Details

    • No:1481
    • Updated Date:2016/08/05 16:01
  • External Connection Line

    Synonym, Abbreviation: Outbound Line, OB Line------------------------------------A Line for remote connection to the JPX Co-Location/the Kansai Proximity are... Show Details

    • No:1464
    • Updated Date:2022/11/21 09:00
  • Virtual Server

    Synonym, Abbreviation: VS------------------------------------A device that is installed on a trading participant's system for data transmission from/to the t... Show Details

    • No:1461
    • Updated Date:2018/04/09 09:00
  • Connection service

    The connecting services provided by arrownet system are, Widearea Ethernet, Dedicated Ether Line (Center Aggregation), Dedicated Ether Line (P to P), Cross-C... Show Details

    • No:3598
    • Updated Date:2017/10/02 09:00
  • API

    The API is the communication protocol between client and J-GATE, at the same time, the API provides function library to each defined message for each project... Show Details

    • No:3600
    • Updated Date:2017/10/02 09:00
  • Inter-User Connection

    A line that connects between racks of different users in the JPX Co-Location area. Show Details

    • No:1305
    • Updated Date:2022/11/21 09:00
  • Inter-Rack Connection

    A line that connects between separate racks of the same user in the JPX Co-Location area. Show Details

    • No:1304
    • Updated Date:2022/11/21 09:00
  • Main Site

    An office of the user or system center (data center) where user systems are installed that is connected to JASDEC systems. Show Details

    • No:1302
    • Updated Date:2015/05/29 15:14
  • Billing address for line

    It is possible to set invoice billing address per each line(s), and also to submit application via arrowface. Show Details

    • No:3597
    • Updated Date:2017/10/02 09:00

11-20 of Total 114