JPX Service Desk
Application FAQ / System Support FAQ
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Online Inquiry

JPX Service Desk
 (application procedure)
Open Hours: Business day 9:00 am - 6:30 pm
TEL: 0570-064-054
            *Charged Call
(*IP-phone: +81-50-3819-1070)
Email: servicedesk@jpx.co.jp
JPX Service Desk
 (arrownet support)
Open Hours: 24Hours
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
JPX Service Desk
 (arrowhead/ToSTNeT)
Open Hours: Business day 7:00 am - 6:30 pm
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
JPX Service Desk (J-GATE)
Open Hours: 24Hours
TEL: 0570-005-554
            *Charged Call
(*IP-phone: +81-50-3819-1140)
Email: j-gate@jpx.co.jp
JPX Service Desk (Clearing)
Open Hours: Business day 9:00 am - 5:00 pm
TEL: 0570-064-054
            *Charged Call
(*IP-phone: +81-50-3819-1070)
Email: servicedesk@jpx.co.jp

Info&News

FAQ within [ Glossary ]

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  • arrownet

    "arrownet" is a highly reliable network connecting market participants to JPX trading and market information systems."arrownet" adopts cutting-edge technolog... Show Details

    • No:1450
    • Updated Date:2018/04/09 09:00
  • arrowhead

    Cash equities and CBs trading system offered by Tokyo Stock Exchange.For details, please refer to the link below.URL: https://www.jpx.co.jp/english/systems/e... Show Details

    • No:1449
    • Updated Date:2018/04/09 09:00
  • Logical line

    In the case of arrownet v2 lines, a line that is created logically by using VLAN to divide a single physical line.In the arrownet services, this logical line... Show Details

    • No:1308
    • Updated Date:2015/05/29 15:14
  • FLEX Full

    This service distributes market price information and FLEX Full disseminates the followings.Stock/CB Real time Information (Orders, executions, Trading Volum... Show Details

    • No:1257
    • Updated Date:2019/09/24 09:00
  • arrownet Basic Fee

    Part of arrownet monthly fees. This is the cost for a physical line that varies depending on the selected carrier, type of service, and bandwidth.The estimat... Show Details

    • No:1252
    • Updated Date:2015/05/29 15:14
  • Sub Participant Code

    Synonym, Abbreviation: SPC------------------------------------It is the 5-digit code that Exchange gives to trading participants.For OSE trading participants... Show Details

    • No:7718
    • Updated Date:2019/10/21 09:00
  • SPC

    Abbreviation of Sub Participant Code. It is the 5-digit code that Exchange gives to trading participants. For OSE trading participants, it consists of a 3-... Show Details

    • No:7686
    • Updated Date:2019/10/15 09:00
  • Mass Quote

    It means that Market Makers show buy quotes and sell quotes. Show Details

    • No:4369
    • Updated Date:2018/03/26 09:00
  • Sub Participant

    In J-GATE, a group called "Sub Participant" is defined within a trading participant.J-GATE send order acceptance/result notification and trade notification o... Show Details

    • No:3596
    • Updated Date:2019/10/21 09:00
  • Corvil-Clear

    The program is supplied by Corvil Limited. It is a measurement system of nanosecond delay value mainly to monitor and visualize burst traffic and delay by co... Show Details

    • No:3343
    • Updated Date:2017/07/03 09:00

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