JPX Service Desk
Application FAQ / System Support FAQ

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Online Inquiry

JPX Service Desk
 (application procedure)
Open Hours: Business day 9:00 am - 6:30 pm
TEL： 0570-064-054
            *Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
JPX Service Desk
 (arrownet support)
Open Hours： 24Hours
TEL： +81-50-3819-1030
Email： arrownet_support@jpx.co.jp
JPX Service Desk
 (arrowhead/ToSTNeT)
Open Hours: Business day 7:00 am - 6:30 pm
TEL： +81-50-3822-8882
Email： arrowhead@jpx.co.jp
JPX Service Desk (J-GATE)
Open Hours： 24Hours
TEL： 0570-005-554
            *Charged Call
(*IP-phone: +81-50-3819-1140)
Email： j-gate@jpx.co.jp
JPX Service Desk (Clearing)
Open Hours: Business day 9:00 am - 5:00 pm
TEL： 0570-064-054
            *Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp

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Glossary

Frequently Referenced FAQ

Latest FAQ

FAQ within [ Glossary ]

11-20 of Total 119

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  • CE Router

    A router or L3 switch of the user installed at the user site or the Co-location/Proximity area.CE routers installed at the user site are used for connection ... Show Details

    • No：1255
    • Updated Date：2015/05/29 15:14

  • TAP

    TAP is the independence process used to make several logical connections to J-GATE's Network Gateway (NG). Each Client's system will make connection via arro... Show Details

    • No：6945
    • Updated Date：2019/07/22 09:00

  • Dedicated Aggregation

    Dedicated circuit means a network uniquely composed by a carrier.Aggregation is a one-to-many connection where many user's lines are aggregated by the housin... Show Details

    • No：1479
    • Updated Date：2015/06/22 09:00

  • Sub Participant

    In J-GATE, a group called "Sub Participant" is defined within a trading participant.J-GATE send order acceptance/result notification and trade notification o... Show Details

    • No：3596
    • Updated Date：2019/10/21 09:00

  • AP

    Abbreviation of Access Point.Facility that connects arrownet MPLS Ring and arrownet lines provided by carriers. Show Details

    • No：1456
    • Updated Date：2017/03/27 09:00

  • User Router WAN

    The WAN side of arrownet CE routers. Show Details

    • No：1313
    • Updated Date：2015/05/29 15:14

  • OTC terminal

    A terminal that is connected to OTC Clearing System, with the connection enabled via SSO. Show Details

    • No：1267
    • Updated Date：2019/07/22 09:00

  • arrownet Usage Fee

    Part of arrownet monthly fees. This is the cost for a SP line that varies depending on the selected physical bandwidth, type of use, and environments (for on... Show Details

    • No：1253
    • Updated Date：2015/05/29 15:14

  • Corvil-Clear

    The program is supplied by Corvil Limited. It is a measurement system of nanosecond delay value mainly to monitor and visualize burst traffic and delay by co... Show Details

    • No：3343
    • Updated Date：2017/07/03 09:00

  • JGBC

    A clearing system for bonds issued by the country. It used to be operated by JGBCC (Japan Government Bond Clearing Corporation) but has been merged to JSCC (... Show Details

    • No：1471
    • Updated Date：2015/06/22 09:00

11-20 of Total 119

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