JPX Service Desk
FAQ Site (Application FAQ / System Support FAQ)
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Online Inquiry

JPX Service Desk
 (application procedure)
Open Hours: Business day 9:00 am - 6:30 pm
TEL: 0570-064-054
            *Charged Call
(*IP-phone: +81-50-3819-1070)
Email: servicedesk@jpx.co.jp
JPX Service Desk
 (arrownet support)
Open Hours: 24Hours
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
JPX Service Desk
 (arrowhead/ToSTNeT)
Open Hours: Business day 7:00 am - 6:30 pm
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
JPX Service Desk (J-GATE)
Open Hours: 24Hours
TEL: 0570-005-554
            *Charged Call
(*IP-phone: +81-50-3819-1140)
Email: j-gate@jpx.co.jp
JPX Service Desk (Clearing)
Open Hours: Business day 9:00 am - 5:00 pm
TEL: 0570-064-054
            *Charged Call
(*IP-phone: +81-50-3819-1070)
Email: servicedesk@jpx.co.jp
This site provides FAQ about JPX system specifications and applications, as well as contact information of each JPX Service Desk.

Info&News

FAQ within [ Glossary ]

11-20 of Total 119

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  • Network Connectivity Test

    After construction of arrownet, there will be a test between user and SP to check network reachability and normality, the several types of test(s) are as bel... Show Details

    • No:3594
    • Updated Date:2020/03/30 09:00
  • System Documents Site

    System Documents Site is a website which JPX publishes guideline for business systems, network and test schedule. Show Details

    • No:3048
    • Updated Date:2017/03/13 09:00
  • Initial Fee

    Synonym, Abbreviation: Construction Fee------------------------------------Such as Initial Installation Fee.This is the cost that occurs just one time in the... Show Details

    • No:1477
    • Updated Date:2015/06/22 09:00
  • SP

    Abbreviation of Service Provider.Institutions such as exchanges which connect with arrownet and provide their services.As of December 2019, JPX, JASDEC, TFX,... Show Details

    • No:1458
    • Updated Date:2020/03/16 09:00
  • Internal connection line

    A line for a user to connect from a Co-location/Proximity rack to JPX business systems. This is not a carrier line. Internal connection line has 3 kinds as b... Show Details

    • No:1296
    • Updated Date:2018/03/26 09:00
  • Network Reachability Test with arrownet

    A test to check, when constructing a new line, that there is no issue in the line itself or the line settings. This test involves checks on whether communica... Show Details

    • No:1277
    • Updated Date:2020/03/16 09:00
  • Network Reachability Test with SP

    A test to check that there is no issue in the settings to connect to SPs (service providers). Routing table checks and quality checks using PING are conducte... Show Details

    • No:1272
    • Updated Date:2020/03/16 09:00
  • FLEX Full

    This service distributes market price information and FLEX Full disseminates the followings.Stock/CB Real time Information (Orders, executions, Trading Volum... Show Details

    • No:1257
    • Updated Date:2019/09/24 09:00
  • arrownet Usage Fee

    Part of arrownet monthly fees. This is the cost for a SP line that varies depending on the selected physical bandwidth, type of use, and environments (for on... Show Details

    • No:1253
    • Updated Date:2015/05/29 15:14
  • GPS

    A type of Time Synchronization Services for Co-Location users inside JPX Co-Location area.It is possible to get highly accurated Time Synchronization data by... Show Details

    • No:3593
    • Updated Date:2017/10/02 09:00

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