JPX Service Desk
Application FAQ / System Support FAQ
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Online Inquiry

JPX Service Desk
 (application procedure)
Open Hours: Business day 9:00 am - 6:30 pm
TEL: 0570-064-054
            *Charged Call
(*IP-phone: +81-50-3819-1070)
Email: servicedesk@jpx.co.jp
JPX Service Desk
 (arrownet support)
Open Hours: 24Hours
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
JPX Service Desk
 (arrowhead/ToSTNeT)
Open Hours: Business day 7:00 am - 6:30 pm
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
JPX Service Desk (J-GATE)
Open Hours: 24Hours
TEL: 0570-005-554
            *Charged Call
(*IP-phone: +81-50-3819-1140)
Email: j-gate@jpx.co.jp
JPX Service Desk (Clearing)
Open Hours: Business day 9:00 am - 5:00 pm
TEL: 0570-064-054
            *Charged Call
(*IP-phone: +81-50-3819-1070)
Email: servicedesk@jpx.co.jp

Info&News

FAQ within [ Glossary ]

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  • Billing address for line

    It is possible to set invoice billing address per each line(s), and also to submit application via arrowface. Show Details

    • No:3597
    • Updated Date:2017/10/02 09:00
  • Target(JPX Site)

    A website from which users can obtain arrownet application forms, weekend test schedules, letters and notifications from Tokyo Stock Exchange and Osaka Excha... Show Details

    • No:1482
    • Updated Date:2015/06/22 09:00
  • Shared System Provider

    An arrownet application type that a trading participant connects its own contracted virtual servers and terminals to SP (Service Provider) systems via networ... Show Details

    • No:1468
    • Updated Date:2015/06/22 09:00
  • Off-hour Charge

    Where the user designates the days for a carrier to construct lines, this expense will be incurred if any designated day is different from that suggested by ... Show Details

    • No:1282
    • Updated Date:2015/05/29 15:14
  • FLEX Light

    A system that can be connected via a Tokyo Stock Exchange SP line and handles the following data. - Stocks and CBs: Real-time data - Stocks and CBs: Ba... Show Details

    • No:1259
    • Updated Date:2015/05/29 15:14
  • API

    The API is the communication protocol between client and J-GATE, at the same time, the API provides function library to each defined message for each project... Show Details

    • No:3600
    • Updated Date:2017/10/02 09:00
  • GPS

    A type of Time Synchronization Services for Co-Location users inside JPX Co-Location area.It is possible to get highly accurated Time Synchronization data by... Show Details

    • No:3593
    • Updated Date:2017/10/02 09:00
  • Construction division

    A division to designate the point up to which the carrier conducts work when constructing a line in a building. Show Details

    • No:1279
    • Updated Date:2015/05/29 15:14
  • COD

    The Cancel on Disconnect is a function that automatically cancels all existing valid orders (*2) entered as New Orders from a Virtual Server (Order/Notice), ... Show Details

    • No:7687
    • Updated Date:2019/10/15 09:00
  • TAP

    TAP is the independence process used to make several logical connections to J-GATE's Network Gateway (NG). Each Client's system will make connection via arro... Show Details

    • No:6945
    • Updated Date:2019/07/22 09:00

11-20 of Total 119