JPX Service Desk
FAQ Site (Application FAQ / System Support FAQ)

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Contacts for JPX Service Desk

Application Procedure contact
Open Hours: Business day 9:00 am - 6:30 pm
TEL: +81-50-3819-1070
Email: servicedesk@jpx.co.jp
arrownet support contact
Open Hours:
  Japanese) 24/7
  English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
arrowhead/ToSTNeT contact
Open Hours: Business day 7:00 am - 6:30 pm
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
J-GATE contact
Open Hours:
  Japanese) 24/7
  English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3822-8900
Email: j-gate3@jpx.co.jp
Clearing contact
Open Hours: Business day 9:00 am - 5:00 pm
TEL: +81-50-3819-1076
Email: servicedesk_clearing@jpx.co.jp
This site provides FAQ about JPX system specifications and applications, as well as contact information of each JPX Service Desk.

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Glossary

Frequently Referenced FAQ

Latest FAQ

FAQ within [ Glossary ]

21-30 of Total 114

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  • JClear

    A user server for Clearing OTC (OTC derivatives transactions) and managing collaterals for listed cash products and listed derivatives. Show Details

    • No：1262
    • Updated Date：2019/07/22 09:00

  • MPLS network

    Technology that speeds up communication more than the IP address reference method and offers additional functions by forwarding messages with identifiers, kn... Show Details

    • No：1266
    • Updated Date：2022/05/30 09:00

  • PIM-SM

    A multicast routing protocol, which is used in a large-size composition where multicast receivers are dispersedly installed.It is used for TSE FLEX operations. Show Details

    • No：1269
    • Updated Date：2015/05/29 15:14

  • TCP Backup Address

    TCP addresses for retransmission request of FLEX (Market Information System). In the case of current FLEX, the TCP Backup Addresses are assigned from within ... Show Details

    • No：1273
    • Updated Date：2015/05/29 15:14

  • Service Provider

    Synonym, Abbreviation: SP------------------------------------Institutions such as exchanges which connect with arrownet and provide their services.As of May ... Show Details

    • No：1280
    • Updated Date：2022/05/30 09:00

  • Type E

    An arrownet use classification (Usage Type).In JPX connection services, this type will allow use of Spot Trading (arrowhead/ToSTNeT/FLEX/Clearing/Target/Comp... Show Details

    • No：1289
    • Updated Date：2019/12/16 09:00

  • Type H

    An arrownet use classification (Usage Type).In JASDEC connection services, this type will allow use of Transfer and Settlement (File Transmission, JEXGW, Int... Show Details

    • No：1292
    • Updated Date：2019/12/16 09:00

  • Monitoring Deactivation

    For arrownet, PING monitoring is conducted 24/7. However, in the case of power outage or maintenance work by the user or JPX, system failure detection will b... Show Details

    • No：1298
    • Updated Date：2016/08/05 16:01

  • Main Site

    An office of the user or system center (data center) where user systems are installed that is connected to JASDEC systems. Show Details

    • No：1302
    • Updated Date：2015/05/29 15:14

  • arrowhead

    Cash equities and CBs trading system offered by Tokyo Stock Exchange.For details, please refer to the link below.URL: https://www.jpx.co.jp/english/systems/e... Show Details

    • No：1449
    • Updated Date：2018/04/09 09:00

21-30 of Total 114

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