JPX Service Desk
FAQ Site (Application FAQ / System Support FAQ)
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Online Inquiry

JPX Service Desk
 (application procedure)
Open Hours: Business day 9:00 am - 6:30 pm
TEL: 0570-064-054
            *Charged Call
(*IP-phone: +81-50-3819-1070)
Email: servicedesk@jpx.co.jp
JPX Service Desk
 (arrownet support)
Open Hours: 24Hours
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
JPX Service Desk
 (arrowhead/ToSTNeT)
Open Hours: Business day 7:00 am - 6:30 pm
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
JPX Service Desk (J-GATE)
Open Hours: 24Hours
TEL: 0570-005-554
            *Charged Call
(*IP-phone: +81-50-3819-1140)
Email: j-gate@jpx.co.jp
JPX Service Desk (Clearing)
Open Hours: Business day 9:00 am - 5:00 pm
TEL: 0570-064-054
            *Charged Call
(*IP-phone: +81-50-3819-1070)
Email: servicedesk@jpx.co.jp
This site provides FAQ about JPX system specifications and applications, as well as contact information of each JPX Service Desk.

Info&News

FAQ within [ Glossary ]

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  • Monthly Fee

    Synonym, Abbreviation: Running Cost------------------------------------Such as arrownet Basic Fee, arrownet Usage Fee and Bandwidth Control Fee.Every month t... Show Details

    • No:1469
    • Updated Date:2015/06/22 09:00
  • arrownet

    "arrownet" is a highly reliable network connecting market participants to JPX trading and market information systems."arrownet" adopts cutting-edge technolog... Show Details

    • No:1450
    • Updated Date:2018/04/09 09:00
  • Carrier Line ID

    An ID by which a carrier manages a line that it provides to a user. The ID may change if the line is changed due to change to a higher speed line, change in ... Show Details

    • No:1278
    • Updated Date:2015/05/29 15:14
  • PTP line

    A type of internal connection line in the Co-Location for synchronizing time with Tokyo Stock Exchange. Show Details

    • No:1270
    • Updated Date:2015/05/29 15:14
  • J-GATE

    The JPX derivatives trading system to which users can connect via JPX's SP lines.The following derivatives, i.e., futures and options, are available:- Index ... Show Details

    • No:1263
    • Updated Date:2016/08/05 16:01
  • IGMP

    A protocol for controlling multicast groups created to receive multicast communications. Show Details

    • No:1261
    • Updated Date:2015/05/29 15:14
  • COD

    The Cancel on Disconnect is a function that automatically cancels all existing valid orders (*2) entered as New Orders from a Virtual Server (Order/Notice), ... Show Details

    • No:7687
    • Updated Date:2019/10/15 09:00
  • ITCH

    The J-GATE system uses the ITCH protocol to provide high-frequency market information. ITCH disseminates data on all orders and trades that are published on ... Show Details

    • No:6944
    • Updated Date:2019/07/22 09:00
  • API

    The API is the communication protocol between client and J-GATE, at the same time, the API provides function library to each defined message for each project... Show Details

    • No:3600
    • Updated Date:2017/10/02 09:00
  • J-GATE Login ID

    The login ID for J-GATE used to login to J-GATE system is, given by OSE and configurated by User ID and Sub Participant Code. Still, the user ID is configura... Show Details

    • No:3599
    • Updated Date:2017/10/02 09:00

21-30 of Total 119