JPX Service Desk
Application FAQ / System Support FAQ
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Online Inquiry

JPX Service Desk
 (application procedure)
Open Hours: Business day 9:00 am - 6:30 pm
TEL: 0570-064-054
            *Charged Call
(*IP-phone: +81-50-3819-1070)
Email: servicedesk@jpx.co.jp
JPX Service Desk
 (arrownet support)
Open Hours: 24Hours
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
JPX Service Desk
 (arrowhead/ToSTNeT)
Open Hours: Business day 7:00 am - 6:30 pm
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
JPX Service Desk (J-GATE)
Open Hours: 24Hours
TEL: 0570-005-554
            *Charged Call
(*IP-phone: +81-50-3819-1140)
Email: j-gate@jpx.co.jp
JPX Service Desk (Clearing)
Open Hours: Business day 9:00 am - 5:00 pm
TEL: 0570-064-054
            *Charged Call
(*IP-phone: +81-50-3819-1070)
Email: servicedesk@jpx.co.jp

Info&News

FAQ within [ Glossary ]

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  • User Router WAN

    The WAN side of arrownet CE routers. Show Details

    • No:1313
    • Updated Date:2015/05/29 15:14
  • GPS

    A type of Time Synchronization Services for Co-Location users inside JPX Co-Location area.It is possible to get highly accurated Time Synchronization data by... Show Details

    • No:3593
    • Updated Date:2017/10/02 09:00
  • OTC Clearing

    A business system that can be connected by JPX SP line and handles the following data.Over-the-counter trading  IRS CDS Show Details

    • No:1459
    • Updated Date:2016/08/05 16:01
  • Withdrawal

    An arrowface function to cancel an application. It is available only before the application is approved.Depending on the progress of the application, constru... Show Details

    • No:1295
    • Updated Date:2015/05/29 15:14
  • Delivery Period

    The period between the user submitting an application following the fixing of the application details and the point at which the user can start using the ser... Show Details

    • No:1294
    • Updated Date:2017/03/13 09:00
  • Type E

    An arrownet use classification (Usage Type).In JPX connection services, this type will allow use of Spot Trading (arrowhead/ToSTNeT/FLEX/Clearing/Target/Comp... Show Details

    • No:1289
    • Updated Date:2019/12/16 09:00
  • Type D

    An arrownet use classification (Usage Type). In JPX connection services, this type will allow use of Derivative Trading system (J-GATE/ITCH/Clearing/Target/... Show Details

    • No:1288
    • Updated Date:2019/12/16 09:00
  • Type A

    An arrownet use classification (Usage Type).In JPX connection services, this type will allow use of all systems. (General Trading) Show Details

    • No:1286
    • Updated Date:2019/12/16 09:00
  • Construction division

    A division to designate the point up to which the carrier conducts work when constructing a line in a building. Show Details

    • No:1279
    • Updated Date:2015/05/29 15:14
  • Penalty Fee

    The minimum usage period of an arrownet line is one year. The fee will be charged if the user cancels the line within one year of line construction. The amou... Show Details

    • No:1275
    • Updated Date:2015/05/29 15:14

21-30 of Total 119