JPX Service Desk
Application FAQ / System Support FAQ
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Online Inquiry

JPX Service Desk
 (application procedure)
Open Hours: Business day 9:00 am - 6:30 pm
TEL: 0570-064-054
            *Charged Call
(*IP-phone: +81-50-3819-1070)
Email: servicedesk@jpx.co.jp
JPX Service Desk
 (arrownet support)
Open Hours: 24Hours
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
JPX Service Desk
 (arrowhead/ToSTNeT)
Open Hours: Business day 7:00 am - 6:30 pm
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
JPX Service Desk (J-GATE)
Open Hours: 24Hours
TEL: 0570-005-554
            *Charged Call
(*IP-phone: +81-50-3819-1140)
Email: j-gate@jpx.co.jp
JPX Service Desk (Clearing)
Open Hours: Business day 9:00 am - 5:00 pm
TEL: 0570-064-054
            *Charged Call
(*IP-phone: +81-50-3819-1070)
Email: servicedesk@jpx.co.jp

Info&News

FAQ within [ Glossary ]

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  • Hard-limit

    To prevent miss-order, by giving maximum limit for order prices and quantity to users, the reference value established to not accept order over than the maxi... Show Details

    • No:3602
    • Updated Date:2017/10/02 09:00
  • PTLG

    The PTLG (Pre Trade Limits Groups) is, the concept group used to combine trading users belong to each Sub Participant. TradeGuard uses Pre Trade check and At... Show Details

    • No:3601
    • Updated Date:2017/10/02 09:00
  • Dedicated Aggregation

    Dedicated circuit means a network uniquely composed by a carrier.Aggregation is a one-to-many connection where many user's lines are aggregated by the housin... Show Details

    • No:1479
    • Updated Date:2015/06/22 09:00
  • Weekend Test

    Synonym, Abbreviation: Business System Communication Test, Participant Business System Test------------------------------------A business system communicati... Show Details

    • No:1467
    • Updated Date:2015/06/22 09:00
  • Carrier Free Line

    A line of user's own preparing from a proximity rack. Users can choose any carrier as well as the TSS-designated five carriers. Show Details

    • No:1466
    • Updated Date:2015/06/22 09:00
  • Carrier

    Synonym, Abbreviation: Line provider------------------------------------An institution that provides physical lines to connect arrownet.Six carriers NTT Comm... Show Details

    • No:1465
    • Updated Date:2017/03/13 09:00
  • Virtual Server

    Synonym, Abbreviation: VS------------------------------------A device that is installed on a trading participant's system for data transmission from/to the t... Show Details

    • No:1461
    • Updated Date:2018/04/09 09:00
  • arrowface

    Web-based system where users and JPX Service Desk (SD) exchange information of arrownet applications and configuration aiming for work efficiency and unified... Show Details

    • No:1448
    • Updated Date:2015/06/22 09:00
  • Timely Disclosure network

    Synonym, Abbreviation: TDnet------------------------------------It is a service that gathers timely disclosure releases of all listed companies, etc. through... Show Details

    • No:1312
    • Updated Date:2019/11/11 09:00
  • Redundant Composition

    A composition comprised of multiple lines connecting to arbitrary access points. In cases of system failure, line and router switching enables users to main... Show Details

    • No:1311
    • Updated Date:2019/11/25 09:00

21-30 of Total 119