JPX Service Desk
FAQ Site (Application FAQ / System Support FAQ)
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Contacts for JPX Service Desk

Application Procedure contact
Open Hours: Business day 9:00 am - 6:30 pm
TEL: +81-50-3819-1070
Email: servicedesk@jpx.co.jp
arrownet support contact
Open Hours:
  Japanese) 24/7
  English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
arrowhead/ToSTNeT contact
Open Hours: Business day 7:00 am - 6:30 pm
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
J-GATE contact
Open Hours:
  Japanese) 24/7
  English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3822-8900
Email: j-gate3@jpx.co.jp
Clearing contact
Open Hours: Business day 9:00 am - 5:00 pm
TEL: +81-50-3819-1076
Email: servicedesk_clearing@jpx.co.jp
This site provides FAQ about JPX system specifications and applications, as well as contact information of each JPX Service Desk.

Info&News

FAQ within [ Glossary ]

21-30 of Total 114

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  • GPS

    A type of Time Synchronization Services for Co-Location users inside JPX Co-Location area.It is possible to get highly accurated Time Synchronization data by... Show Details

    • No:3593
    • Updated Date:2017/10/02 09:00
  • Production operation

    It means user's system starting in JPX environments.Regarding of starting operation of arrowhead and J-GATE, it is necessary to submit an application for pro... Show Details

    • No:3342
    • Updated Date:2017/07/03 09:00
  • Redundant Composition

    A composition comprised of multiple lines connecting to arbitrary access points. In cases of system failure, line and router switching enables users to main... Show Details

    • No:1311
    • Updated Date:2019/11/25 09:00
  • TCP Backup Address

    TCP addresses for retransmission request of FLEX (Market Information System). In the case of current FLEX, the TCP Backup Addresses are assigned from within ... Show Details

    • No:1273
    • Updated Date:2015/05/29 15:14
  • PTP line

    A type of internal connection line in the Co-Location for synchronizing time with JPX service. Show Details

    • No:1270
    • Updated Date:2022/04/01 09:00
  • FLEX Standard

    This service distributes market price information and FLEX Standard disseminates the followings.Stock/CB Real time Information (Orders, executions, Trading V... Show Details

    • No:1260
    • Updated Date:2019/09/24 09:00
  • PTLG

    The PTLG (Pre Trade Limits Groups) is, the concept group used to combine trading users belong to each Sub Participant. TradeGuard uses Pre Trade check and At... Show Details

    • No:3601
    • Updated Date:2017/10/02 09:00
  • Access Point

    Synonym, Abbreviation: AP------------------------------------Facility that connects arrownet MPLS Ring and arrownet lines provided by carriers. Show Details

    • No:1454
    • Updated Date:2017/03/27 09:00
  • RP

    Abbreviation of Rendezvous Point.A router that is equipped in arrownet as a center of multicast routing with PIM-SM. Users are required NOT to set their rout... Show Details

    • No:1452
    • Updated Date:2022/04/01 09:00
  • Single Composition

    A composition comprised of a single line connecting to an access point. As the user router and line are a single composition, in the event of system failure,... Show Details

    • No:1309
    • Updated Date:2015/05/29 15:14

21-30 of Total 114