JPX Service Desk
FAQ Site (Application FAQ / System Support FAQ)

  • Font Size
  • S
  • M
  • L

Contacts for JPX Service Desk

Application Procedure contact
Open Hours: Business day 9:00 am - 6:30 pm
TEL: +81-50-3819-1070
Email: servicedesk@jpx.co.jp
arrownet support contact
Open Hours:
  Japanese) 24/7
  English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
arrowhead/ToSTNeT contact
Open Hours: Business day 7:00 am - 6:30 pm
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
J-GATE contact
Open Hours:
  Japanese) 24/7
  English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3822-8900
Email: j-gate3@jpx.co.jp
Clearing contact
Open Hours: Business day 9:00 am - 5:00 pm
TEL: +81-50-3819-1076
Email: servicedesk_clearing@jpx.co.jp
This site provides FAQ about JPX system specifications and applications, as well as contact information of each JPX Service Desk.

Info&News

Keyword Search

You can search by keyword or text, within 200 characters. 
Put half-width space between keyword for AND search.
Put "l" between keyword for OR search.
Put "-" will exclude results that contain keyword after "-".

Glossary

Frequently Referenced FAQ

Latest FAQ

FAQ within [ Glossary ]

31-40 of Total 114

≪ 4 / 12page ≫

  • External Connection Line

    Synonym, Abbreviation: Outbound Line, OB Line------------------------------------A Line for remote connection to the JPX Co-Location/the Kansai Proximity are... Show Details

    • No：1464
    • Updated Date：2022/11/21 09:00

  • Virtual Server

    Synonym, Abbreviation: VS------------------------------------A device that is installed on a trading participant's system for data transmission from/to the t... Show Details

    • No：1461
    • Updated Date：2018/04/09 09:00

  • SP

    Abbreviation of Service Provider.Institutions such as exchanges which connect with arrownet and provide their services.As of May 2022, JPX, JASDEC, and TFX a... Show Details

    • No：1458
    • Updated Date：2022/05/30 09:00

  • Access Point

    Synonym, Abbreviation: AP------------------------------------Facility that connects arrownet MPLS Ring and arrownet lines provided by carriers. Show Details

    • No：1454
    • Updated Date：2017/03/27 09:00

  • arrownet

    "arrownet" is a highly reliable network connecting market participants to JPX trading and market information systems."arrownet" adopts cutting-edge technolog... Show Details

    • No：1450
    • Updated Date：2018/04/09 09:00

  • arrowhead

    Cash equities and CBs trading system offered by Tokyo Stock Exchange.For details, please refer to the link below.URL: https://www.jpx.co.jp/english/systems/e... Show Details

    • No：1449
    • Updated Date：2018/04/09 09:00

  • User Router WAN

    The WAN side of arrownet CE routers. Show Details

    • No：1313
    • Updated Date：2015/05/29 15:14

  • Measurement subject line

    An internal connection line designated to be subject to measurement based on the application for the latency measurement environment provision service. Show Details

    • No：1284
    • Updated Date：2015/05/29 15:14

  • Time Server

    A server that distributes time information. Using a PC, etc. to access the server will automatically adjust its internal clock to the server's time.NTP (Netw... Show Details

    • No：1283
    • Updated Date：2015/05/29 15:14

  • Carrier Line ID

    An ID by which a carrier manages a line that it provides to a user. The ID may change if the line is changed due to change to a higher speed line, change in ... Show Details

    • No：1278
    • Updated Date：2015/05/29 15:14

31-40 of Total 114

To Top of Page