JPX Service Desk
FAQ Site (Application FAQ / System Support FAQ)
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Online Inquiry

JPX Service Desk
 (application procedure)
Open Hours: Business day 9:00 am - 6:30 pm
TEL: 0570-064-054
            *Charged Call
(*IP-phone: +81-50-3819-1070)
Email: servicedesk@jpx.co.jp
JPX Service Desk
 (arrownet support)
Open Hours: 24Hours
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
JPX Service Desk
 (arrowhead/ToSTNeT)
Open Hours: Business day 7:00 am - 6:30 pm
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
JPX Service Desk (J-GATE)
Open Hours: 24Hours
TEL: 0570-005-554
            *Charged Call
(*IP-phone: +81-50-3819-1140)
Email: j-gate@jpx.co.jp
JPX Service Desk (Clearing)
Open Hours: Business day 9:00 am - 5:00 pm
TEL: 0570-064-054
            *Charged Call
(*IP-phone: +81-50-3819-1070)
Email: servicedesk@jpx.co.jp
This site provides FAQ about JPX system specifications and applications, as well as contact information of each JPX Service Desk.

Info&News

FAQ within [ Glossary ]

31-40 of Total 119

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  • Billing address for line

    It is possible to set invoice billing address per each line(s), and also to submit application via arrowface. Show Details

    • No:3597
    • Updated Date:2017/10/02 09:00
  • Production operation

    It means user's system starting in JPX environments.Regarding of starting operation of arrowhead and J-GATE, it is necessary to submit an application for pro... Show Details

    • No:3342
    • Updated Date:2017/07/03 09:00
  • Clearing

    A business system that can be connected through JPX, TOCOM SP line and handles the following data.Debt assumptionSettlement Show Details

    • No:1480
    • Updated Date:2016/08/05 16:01
  • Co-Location Service Support Provider

    Synonym, Abbreviation: CSP, Co-Lo Support------------------------------------A vendor who owns racks in the Co-Location area and provides their services.The ... Show Details

    • No:1473
    • Updated Date:2019/11/11 09:00
  • Construction Fee

    Synonym, Abbreviation: Initial Fee------------------------------------Applies to Initial Installation Fee.This is the cost that occurs just one time in the f... Show Details

    • No:1470
    • Updated Date:2015/06/22 09:00
  • Weekend Test

    Synonym, Abbreviation: Business System Communication Test, Participant Business System Test------------------------------------A business system communicati... Show Details

    • No:1467
    • Updated Date:2015/06/22 09:00
  • AP

    Abbreviation of Access Point.Facility that connects arrownet MPLS Ring and arrownet lines provided by carriers. Show Details

    • No:1456
    • Updated Date:2017/03/27 09:00
  • One-time Fee

    Applies to Setting Change Fee for a change of Usage Type or Bandwidth Control.JPY 15,000 (excl. tax) is charged per physical line. If you made the usage type... Show Details

    • No:1455
    • Updated Date:2015/06/22 09:00
  • arrowhead

    Cash equities and CBs trading system offered by Tokyo Stock Exchange.For details, please refer to the link below.URL: https://www.jpx.co.jp/english/systems/e... Show Details

    • No:1449
    • Updated Date:2018/04/09 09:00
  • Inter-Rack Connection

    A line that connects between separate racks of the same user in the Co-Location area. These lines may also be between different areas, such as between the JP... Show Details

    • No:1304
    • Updated Date:2015/05/29 15:14

31-40 of Total 119