JPX Service Desk
FAQ Site (Application FAQ / System Support FAQ)

  • Font Size
  • S
  • M
  • L

Contacts for JPX Service Desk

Application Procedure contact
Open Hours: Business day 9:00 am - 6:30 pm
TEL: +81-50-3819-1070
Email: servicedesk@jpx.co.jp
arrownet support contact
Open Hours:
  Japanese) 24/7
  English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
arrowhead/ToSTNeT contact
Open Hours: Business day 7:00 am - 6:30 pm
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
J-GATE contact
Open Hours:
  Japanese) 24/7
  English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3822-8900
Email: j-gate3@jpx.co.jp
Clearing contact
Open Hours: Business day 9:00 am - 5:00 pm
TEL: +81-50-3819-1076
Email: servicedesk_clearing@jpx.co.jp
This site provides FAQ about JPX system specifications and applications, as well as contact information of each JPX Service Desk.

Info&News

Keyword Search

You can search by keyword or text, within 200 characters. 
Put half-width space between keyword for AND search.
Put "l" between keyword for OR search.
Put "-" will exclude results that contain keyword after "-".

Glossary

Frequently Referenced FAQ

Latest FAQ

FAQ within [ Glossary ]

31-40 of Total 114

≪ 4 / 12page ≫

  • Shared System Provider

    An arrownet application type that a trading participant connects its own contracted virtual servers and terminals to SP (Service Provider) systems via networ... Show Details

    • No：1468
    • Updated Date：2015/06/22 09:00

  • Carrier

    Synonym, Abbreviation: Line provider------------------------------------An institution that provides physical lines to connect arrownet.Six carriers NTT Comm... Show Details

    • No：1465
    • Updated Date：2017/03/13 09:00

  • Single Composition

    A composition comprised of a single line connecting to an access point. As the user router and line are a single composition, in the event of system failure,... Show Details

    • No：1309
    • Updated Date：2015/05/29 15:14

  • Counterpart Line ID

    An arrownet line ID for the redundant line in cases of redundant composition for arrownet lines. Show Details

    • No：1285
    • Updated Date：2015/05/29 15:14

  • Production operation

    It means user's system starting in JPX environments.Regarding of starting operation of arrowhead and J-GATE, it is necessary to submit an application for pro... Show Details

    • No：3342
    • Updated Date：2017/07/03 09:00

  • Initial Fee

    Synonym, Abbreviation: Construction Fee------------------------------------Such as Initial Installation Fee.This is the cost that occurs just one time in the... Show Details

    • No：1477
    • Updated Date：2015/06/22 09:00

  • Margin trading

    A business system that can be connected through TFX SP line and handles the following data.　Forex margin contracts　Equity index margin contracts Show Details

    • No：1476
    • Updated Date：2015/06/22 09:00

  • Inter-User Connection

    A line that connects between racks of different users in the JPX Co-Location area. Show Details

    • No：1305
    • Updated Date：2022/11/21 09:00

  • Inter-Rack Connection

    A line that connects between separate racks of the same user in the JPX Co-Location area. Show Details

    • No：1304
    • Updated Date：2022/11/21 09:00

  • Type A

    An arrownet use classification (Usage Type).In JPX connection services, this type will allow use of all systems. (General Trading) Show Details

    • No：1286
    • Updated Date：2019/12/16 09:00

31-40 of Total 114

To Top of Page