JPX Service Desk
Application FAQ / System Support FAQ

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Online Inquiry

JPX Service Desk
 (application procedure)
Open Hours: Business day 9:00 am - 6:30 pm
TEL： 0570-064-054
            *Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
JPX Service Desk
 (arrownet support)
Open Hours： 24Hours
TEL： +81-50-3819-1030
Email： arrownet_support@jpx.co.jp
JPX Service Desk
 (arrowhead/ToSTNeT)
Open Hours: Business day 7:00 am - 6:30 pm
TEL： +81-50-3822-8882
Email： arrowhead@jpx.co.jp
JPX Service Desk (J-GATE)
Open Hours： 24Hours
TEL： 0570-005-554
            *Charged Call
(*IP-phone: +81-50-3819-1140)
Email： j-gate@jpx.co.jp
JPX Service Desk (Clearing)
Open Hours: Business day 9:00 am - 5:00 pm
TEL： 0570-064-054
            *Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp

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Glossary

Frequently Referenced FAQ

Latest FAQ

FAQ within [ Glossary ]

41-50 of Total 117

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  • MPLS network

    Technology that speeds up communication more than the IP address reference method and offers additional functions by forwarding messages with identifiers, kn... Show Details

    • No：1266
    • Updated Date：2016/08/05 16:01

  • JPX Co-Location Service

    A service to lease racks or space at Tokyo Stock Exchange sites (Primary/AP1), which provides network connections to the JPX systems and external environmen... Show Details

    • No：1264
    • Updated Date：2016/08/05 16:01

  • J-GATE

    The JPX derivatives trading system to which users can connect via JPX's SP lines.The following derivatives, i.e., futures and options, are available:- Index ... Show Details

    • No：1263
    • Updated Date：2016/08/05 16:01

  • FLEX Full

    This service distributes market price information and FLEX Full disseminates the followings.Stock/CB Real time Information (Orders, executions, Trading Volum... Show Details

    • No：1257
    • Updated Date：2019/09/24 09:00

  • ITCH

    The J-GATE system uses the ITCH protocol to provide high-frequency market information. ITCH disseminates data on all orders and trades that are published on ... Show Details

    • No：6944
    • Updated Date：2019/07/22 09:00

  • Mass Quote

    It means that Market Makers show buy quotes and sell quotes. Show Details

    • No：4369
    • Updated Date：2018/03/26 09:00

  • Hard-limit

    To prevent miss-order, by giving maximum limit for order prices and quantity to users, the reference value established to not accept order over than the maxi... Show Details

    • No：3602
    • Updated Date：2017/10/02 09:00

  • PTLG

    The PTLG (Pre Trade Limits Groups) is, the concept group used to combine trading users belong to each Sub Participant. TradeGuard uses Pre Trade check and At... Show Details

    • No：3601
    • Updated Date：2017/10/02 09:00

  • API

    The API is the communication protocol between client and J-GATE, at the same time, the API provides function library to each defined message for each project... Show Details

    • No：3600
    • Updated Date：2017/10/02 09:00

  • Connection service

    The connecting services provided by arrownet system are, Widearea Ethernet, Dedicated Ether Line (Center Aggregation), Dedicated Ether Line (P to P), Cross-C... Show Details

    • No：3598
    • Updated Date：2017/10/02 09:00

41-50 of Total 117

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