JPX Service Desk
Application FAQ / System Support FAQ
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Online Inquiry

JPX Service Desk
 (application procedure)
Open Hours: Business day 9:00 am - 6:30 pm
TEL: 0570-064-054
            *Charged Call
(*IP-phone: +81-50-3819-1070)
Email: servicedesk@jpx.co.jp
JPX Service Desk
 (arrownet support)
Open Hours: 24Hours
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
JPX Service Desk
 (arrowhead/ToSTNeT)
Open Hours: Business day 7:00 am - 6:30 pm
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
JPX Service Desk (J-GATE)
Open Hours: 24Hours
TEL: 0570-005-554
            *Charged Call
(*IP-phone: +81-50-3819-1140)
Email: j-gate@jpx.co.jp
JPX Service Desk (Clearing)
Open Hours: Business day 9:00 am - 5:00 pm
TEL: 0570-064-054
            *Charged Call
(*IP-phone: +81-50-3819-1070)
Email: servicedesk@jpx.co.jp

Info&News

FAQ within [ Glossary ]

41-50 of Total 113

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  • Unicast

    A one-to-one communication method.Both parties mutually send information for sending/receiving, which ensures that each message is transmitted and received.I... Show Details

    • No:1303
    • Updated Date:2015/05/29 15:14
  • Patch panel

    A panel used when connecting N/W cables to Co-location racks. In the JPX Co-location service, both LC connectors (fiber-optic cables) and RJ-45 connectors (m... Show Details

    • No:1297
    • Updated Date:2015/05/29 15:14
  • Internal connection line

    A line for a user to connect from a Co-location/Proximity rack to JPX business systems. This is not a carrier line. Internal connection line has 3 kinds as b... Show Details

    • No:1296
    • Updated Date:2018/03/26 09:00
  • Withdrawal

    An arrowface function to cancel an application. It is available only before the application is approved.Depending on the progress of the application, constru... Show Details

    • No:1295
    • Updated Date:2015/05/29 15:14
  • Delivery Period

    The period between the user submitting an application following the fixing of the application details and the point at which the user can start using the ser... Show Details

    • No:1294
    • Updated Date:2017/03/13 09:00
  • Off-hour Charge

    Where the user designates the days for a carrier to construct lines, this expense will be incurred if any designated day is different from that suggested by ... Show Details

    • No:1282
    • Updated Date:2015/05/29 15:14
  • SP

    An entity (stock exchanges, etc.) that connects to arrownet and provides services. As of July 2016, JPX, JASDEC, TFX and TOCOM are registered as SP. Show Details

    • No:1280
    • Updated Date:2016/08/05 16:01
  • PIM-SM

    A multicast routing protocol, which is used in a large-size composition where multicast receivers are dispersedly installed.It is used for TSE FLEX operations. Show Details

    • No:1269
    • Updated Date:2015/05/29 15:14
  • MPLS network

    Technology that speeds up communication more than the IP address reference method and offers additional functions by forwarding messages with identifiers, kn... Show Details

    • No:1266
    • Updated Date:2016/08/05 16:01
  • JClear

    A user server for Clearing OTC (OTC derivatives transactions) and managing collaterals for listed cash products and listed derivatives. Show Details

    • No:1262
    • Updated Date:2019/07/22 09:00

41-50 of Total 113