JPX Service Desk
FAQ Site (Application FAQ / System Support FAQ)

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Contacts for JPX Service Desk

Application Procedure contact
Open Hours: Business day 9:00 am - 6:30 pm
TEL: +81-50-3819-1070
Email: servicedesk@jpx.co.jp
arrownet support contact
Open Hours:
  Japanese) 24/7
  English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
arrowhead/ToSTNeT contact
Open Hours: Business day 7:00 am - 6:30 pm
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
J-GATE contact
Open Hours:
  Japanese) 24/7
  English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3822-8900
Email: j-gate3@jpx.co.jp
Clearing contact
Open Hours: Business day 9:00 am - 5:00 pm
TEL: +81-50-3819-1076
Email: servicedesk_clearing@jpx.co.jp
This site provides FAQ about JPX system specifications and applications, as well as contact information of each JPX Service Desk.

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Glossary

Frequently Referenced FAQ

Latest FAQ

FAQ within [ Glossary ]

41-50 of Total 114

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  • J-GATE

    The JPX derivatives trading system to which users can connect via JPX's SP lines.The following derivatives, i.e., futures and options, are available:- Index ... Show Details

    • No：1263
    • Updated Date：2016/08/05 16:01

  • JClear

    A user server for Clearing OTC (OTC derivatives transactions) and managing collaterals for listed cash products and listed derivatives. Show Details

    • No：1262
    • Updated Date：2019/07/22 09:00

  • IGMP

    A protocol for controlling multicast groups created to receive multicast communications. Show Details

    • No：1261
    • Updated Date：2015/05/29 15:14

  • CE Router

    A router or L3 switch of the user installed at the user site or the JPX Co-Location/the Kansai Proximity area.CE routers installed at the user site are used ... Show Details

    • No：1255
    • Updated Date：2022/11/21 09:00

  • arrownet Line ID

    The JPX-side line ID assigned for each physical line managed by the JPX Service Desk. Unlike carrier line IDs, this ID will not change even if the carrier li... Show Details

    • No：1251
    • Updated Date：2022/04/01 09:00

  • Type HH

    An arrownet use classification (Usage Type).In JASDEC connection services, this type will allow use of Participant Information Web. Transfer and Settlement i... Show Details

    • No：8013
    • Updated Date：2019/12/16 09:00

  • NCP

    Abbreviation of Non Cancel Period.It is the time period when Order Correction/Cancelation are not accepted in principle in order to prevent excessive price f... Show Details

    • No：7685
    • Updated Date：2019/10/15 09:00

  • FLEX Standard (WB)

    This service distributes market price information and FLEX Standard for broadband circuits (1G or wider).FLEX Standard disseminates the followings.Stock/CB R... Show Details

    • No：6194
    • Updated Date：2019/09/24 09:00

  • Mass Quote

    It means that Market Makers show buy quotes and sell quotes. Show Details

    • No：4369
    • Updated Date：2018/03/26 09:00

  • Hard-limit

    To prevent miss-order, by giving maximum limit for order prices and quantity to users, the reference value established to not accept order over than the maxi... Show Details

    • No：3602
    • Updated Date：2021/07/19 09:00

41-50 of Total 114

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