JPX Service Desk
Application FAQ / System Support FAQ

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Online Inquiry

JPX Service Desk
 (application procedure)
Open Hours: Business day 9:00 am - 6:30 pm
TEL： 0570-064-054
            *Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
JPX Service Desk
 (arrownet support)
Open Hours： 24Hours
TEL： +81-50-3819-1030
Email： arrownet_support@jpx.co.jp
JPX Service Desk
 (arrowhead/ToSTNeT)
Open Hours: Business day 7:00 am - 6:30 pm
TEL： +81-50-3822-8882
Email： arrowhead@jpx.co.jp
JPX Service Desk (J-GATE)
Open Hours： 24Hours
TEL： 0570-005-554
            *Charged Call
(*IP-phone: +81-50-3819-1140)
Email： j-gate@jpx.co.jp
JPX Service Desk (Clearing)
Open Hours: Business day 9:00 am - 5:00 pm
TEL： 0570-064-054
            *Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp

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Glossary

Frequently Referenced FAQ

Latest FAQ

FAQ within [ Glossary ]

41-50 of Total 119

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  • Billing address for line

    It is possible to set invoice billing address per each line(s), and also to submit application via arrowface. Show Details

    • No：3597
    • Updated Date：2017/10/02 09:00

  • Network Connectivity Test

    After construction of arrownet, there will be a test between user and SP to check network reachability and normality, the several types of test(s) are as bel... Show Details

    • No：3594
    • Updated Date：2020/03/30 09:00

  • GPS

    A type of Time Synchronization Services for Co-Location users inside JPX Co-Location area.It is possible to get highly accurated Time Synchronization data by... Show Details

    • No：3593
    • Updated Date：2017/10/02 09:00

  • Production operation

    It means user's system starting in JPX environments.Regarding of starting operation of arrowhead and J-GATE, it is necessary to submit an application for pro... Show Details

    • No：3342
    • Updated Date：2017/07/03 09:00

  • System Documents Site

    System Documents Site is a website which JPX publishes guideline for business systems, network and test schedule. Show Details

    • No：3048
    • Updated Date：2017/03/13 09:00

  • DSU

    Synonym, Abbreviation: NTU(Network Termination Unit)------------------------------------A device that is located at a terminal point of communication network... Show Details

    • No：1484
    • Updated Date：2015/06/22 09:00

  • Bandwidth Control Fee

    A monthly fee that is charged for the use of Bandwidth Control. Monthly JPY 8,000 (excl. tax) is charged on each physical line, excluding JPX Co-Location/Pro... Show Details

    • No：1483
    • Updated Date：2019/07/22 09:00

  • Clearing

    A business system that can be connected through JPX, TOCOM SP line and handles the following data.Debt assumptionSettlement Show Details

    • No：1480
    • Updated Date：2016/08/05 16:01

  • Dedicated Aggregation

    Dedicated circuit means a network uniquely composed by a carrier.Aggregation is a one-to-many connection where many user's lines are aggregated by the housin... Show Details

    • No：1479
    • Updated Date：2015/06/22 09:00

  • Initial Fee

    Synonym, Abbreviation: Construction Fee------------------------------------Such as Initial Installation Fee.This is the cost that occurs just one time in the... Show Details

    • No：1477
    • Updated Date：2015/06/22 09:00

41-50 of Total 119

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