JPX Service Desk
Application FAQ / System Support FAQ
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Online Inquiry

JPX Service Desk
 (application procedure)
Open Hours: Business day 9:00 am - 6:30 pm
TEL: 0570-064-054
            *Charged Call
(*IP-phone: +81-50-3819-1070)
Email: servicedesk@jpx.co.jp
JPX Service Desk
 (arrownet support)
Open Hours: 24Hours
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
JPX Service Desk
 (arrowhead/ToSTNeT)
Open Hours: Business day 7:00 am - 6:30 pm
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
JPX Service Desk (J-GATE)
Open Hours: 24Hours
TEL: 0570-005-554
            *Charged Call
(*IP-phone: +81-50-3819-1140)
Email: j-gate@jpx.co.jp
JPX Service Desk (Clearing)
Open Hours: Business day 9:00 am - 5:00 pm
TEL: 0570-064-054
            *Charged Call
(*IP-phone: +81-50-3819-1070)
Email: servicedesk@jpx.co.jp

Info&News

FAQ within [ Glossary ]

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  • Carrier Free Line

    A line of user's own preparing from a proximity rack. Users can choose any carrier as well as the TSS-designated five carriers. Show Details

    • No:1466
    • Updated Date:2015/06/22 09:00
  • SP Line ID

    A 6-digit ID to identify a SP line on an arrownet v2 line. It varies depending on connection SPs and connection environments. Show Details

    • No:1271
    • Updated Date:2015/05/29 15:14
  • FLEX Light

    A system that can be connected via a Tokyo Stock Exchange SP line and handles the following data. - Stocks and CBs: Real-time data - Stocks and CBs: Ba... Show Details

    • No:1259
    • Updated Date:2015/05/29 15:14
  • Sub Participant Code

    Synonym, Abbreviation: SPC------------------------------------It is the 5-digit code that Exchange gives to trading participants.For OSE trading participants... Show Details

    • No:7718
    • Updated Date:2019/10/21 09:00
  • API

    The API is the communication protocol between client and J-GATE, at the same time, the API provides function library to each defined message for each project... Show Details

    • No:3600
    • Updated Date:2017/10/02 09:00
  • J-GATE Login ID

    The login ID for J-GATE used to login to J-GATE system is, given by OSE and configurated by User ID and Sub Participant Code. Still, the user ID is configura... Show Details

    • No:3599
    • Updated Date:2017/10/02 09:00
  • Drop Copy

    The Drop Copy (for the virtual server) is, the virtual server which only uses to receive notice, sending and receiving operation telegram withinside arrowhea... Show Details

    • No:3595
    • Updated Date:2017/10/02 09:00
  • TradeGuard

    JPX implemented TradeGuard on July 2016 with the start of J-GATE and offered order/risk management functions to our Trading Participants.TradeGuard has the f... Show Details

    • No:3341
    • Updated Date:2019/11/25 09:00
  • Connector Type

    Shape of tip end part of a fiber-optic cable connected to a device. Fiber-optic LC, SC and metal RJ-45 are provided by JPX.Fiber-optic cable consists of TX(s... Show Details

    • No:1472
    • Updated Date:2015/06/22 09:00
  • Latency Measurement Environment Service

    A service that provides users with data on communications between the TSE market and the user environment by sharing data collected by TSE latency measuremen... Show Details

    • No:1307
    • Updated Date:2015/05/29 15:14

41-50 of Total 119