JPX Service Desk
FAQ Site (Application FAQ / System Support FAQ)

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Contacts for JPX Service Desk

Application Procedure contact
Open Hours: Business day 9:00 am - 6:30 pm
TEL: +81-50-3819-1070
Email: servicedesk@jpx.co.jp
arrownet support contact
Open Hours:
  Japanese) 24/7
  English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
arrowhead/ToSTNeT contact
Open Hours: Business day 7:00 am - 6:30 pm
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
J-GATE contact
Open Hours:
  Japanese) 24/7
  English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3822-8900
Email: j-gate3@jpx.co.jp
Clearing contact
Open Hours: Business day 9:00 am - 5:00 pm
TEL: +81-50-3819-1076
Email: servicedesk_clearing@jpx.co.jp
This site provides FAQ about JPX system specifications and applications, as well as contact information of each JPX Service Desk.

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Glossary

Frequently Referenced FAQ

Latest FAQ

FAQ within [ Glossary ]

51-60 of Total 114

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  • Inter-User Connection

    A line that connects between racks of different users in the JPX Co-Location area. Show Details

    • No：1305
    • Updated Date：2022/11/21 09:00

  • Patch panel

    A panel used when connecting N/W cables to Co-location racks. In the JPX Co-location service, both LC connectors (fiber-optic cables) and RJ-45 connectors (m... Show Details

    • No：1297
    • Updated Date：2015/05/29 15:14

  • Delivery Period

    The period between the user submitting an application following the fixing of the application details and the point at which the user can start using the ser... Show Details

    • No：1294
    • Updated Date：2017/03/13 09:00

  • Type FH

    An arrownet use classification (Usage Type).In TFX connection services, this type will allow trading of either Interest Rate Futures Trading systems or Margi... Show Details

    • No：1291
    • Updated Date：2019/12/16 09:00

  • Type A

    An arrownet use classification (Usage Type).In JPX connection services, this type will allow use of all systems. (General Trading) Show Details

    • No：1286
    • Updated Date：2019/12/16 09:00

  • Counterpart Line ID

    An arrownet line ID for the redundant line in cases of redundant composition for arrownet lines. Show Details

    • No：1285
    • Updated Date：2015/05/29 15:14

  • JPX Co-Location Service

    A service to lease racks or space at JPX sites (Primary), which provides network connections to the JPX systems and external environments with electricity an... Show Details

    • No：1264
    • Updated Date：2022/11/21 09:00

  • ITCH

    The J-GATE system uses the ITCH protocol to provide high-frequency market information. ITCH disseminates data on all orders and trades that are published on ... Show Details

    • No：6944
    • Updated Date：2019/07/22 09:00

  • Construction Fee

    Synonym, Abbreviation: Initial Fee------------------------------------Applies to Initial Installation Fee.This is the cost that occurs just one time in the f... Show Details

    • No：1470
    • Updated Date：2015/06/22 09:00

  • Monthly Fee

    Synonym, Abbreviation: Running Cost------------------------------------Such as arrownet v2 Basic Fee, arrownet Usage Fee and Bandwidth Control Fee.Every mont... Show Details

    • No：1469
    • Updated Date：2022/04/01 09:00

51-60 of Total 114

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