JPX Service Desk
Application FAQ / System Support FAQ
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Online Inquiry

JPX Service Desk
 (application procedure)
Open Hours: Business day 9:00 am - 6:30 pm
TEL: 0570-064-054
            *Charged Call
(*IP-phone: +81-50-3819-1070)
Email: servicedesk@jpx.co.jp
JPX Service Desk
 (arrownet support)
Open Hours: 24Hours
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
JPX Service Desk
 (arrowhead/ToSTNeT)
Open Hours: Business day 7:00 am - 6:30 pm
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
JPX Service Desk (J-GATE)
Open Hours: 24Hours
TEL: 0570-005-554
            *Charged Call
(*IP-phone: +81-50-3819-1140)
Email: j-gate@jpx.co.jp
JPX Service Desk (Clearing)
Open Hours: Business day 9:00 am - 5:00 pm
TEL: 0570-064-054
            *Charged Call
(*IP-phone: +81-50-3819-1070)
Email: servicedesk@jpx.co.jp

Info&News

FAQ within [ Glossary ]

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  • AP

    Abbreviation of Access Point.Facility that connects arrownet MPLS Ring and arrownet lines provided by carriers. Show Details

    • No:1456
    • Updated Date:2017/03/27 09:00
  • arrowface

    Web-based system where users and JPX Service Desk (SD) exchange information of arrownet applications and configuration aiming for work efficiency and unified... Show Details

    • No:1448
    • Updated Date:2015/06/22 09:00
  • Multicast

    A one-to-many communication method where data is transmitted simultaneously to multiple parties. Transmission is conducted without checking whether it is act... Show Details

    • No:1301
    • Updated Date:2015/05/29 15:14
  • Deposit

    Where Tosho System Service or TSE concludes an agreement regarding arrownet or the Co-Location service with the user, if the user does not satisfy certain co... Show Details

    • No:1300
    • Updated Date:2015/05/29 15:14
  • Physical line

    Physical lines of arrownet v2 that carriers use to connect between APs and user sites. Show Details

    • No:1299
    • Updated Date:2015/05/29 15:14
  • Patch panel

    A panel used when connecting N/W cables to Co-location racks. In the JPX Co-location service, both LC connectors (fiber-optic cables) and RJ-45 connectors (m... Show Details

    • No:1297
    • Updated Date:2015/05/29 15:14
  • Type I

    An arrownet use classification (Usage Type).In JPX connection services, this type will allow use of FLEX, Target, Compliance WAN, TDnet, TMI, By-investor-typ... Show Details

    • No:1293
    • Updated Date:2016/08/05 16:01
  • Type FH

    An arrownet use classification (Usage Type).In Tokyo Financial Exchange connection services, this type will allow trading of either interest rate futures or ... Show Details

    • No:1291
    • Updated Date:2015/05/29 15:14
  • Time Server

    A server that distributes time information. Using a PC, etc. to access the server will automatically adjust its internal clock to the server's time.NTP (Netw... Show Details

    • No:1283
    • Updated Date:2015/05/29 15:14
  • Network Reachability Test with SP

    A test to check that there is no issue in the settings to connect to SPs (service providers). Routing table checks and quality checks using PING are conducte... Show Details

    • No:1272
    • Updated Date:2017/07/03 09:00

61-70 of Total 109