JPX Service Desk
Application FAQ / System Support FAQ

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Online Inquiry

JPX Service Desk
 (application procedure)
Open Hours: Business day 9:00 am - 6:30 pm
TEL： 0570-064-054
            *Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
JPX Service Desk
 (arrownet support)
Open Hours： 24Hours
TEL： +81-50-3819-1030
Email： arrownet_support@jpx.co.jp
JPX Service Desk
 (arrowhead/ToSTNeT)
Open Hours: Business day 7:00 am - 6:30 pm
TEL： +81-50-3822-8882
Email： arrowhead@jpx.co.jp
JPX Service Desk (J-GATE)
Open Hours： 24Hours
TEL： 0570-005-554
            *Charged Call
(*IP-phone: +81-50-3819-1140)
Email： j-gate@jpx.co.jp
JPX Service Desk (Clearing)
Open Hours: Business day 9:00 am - 5:00 pm
TEL： 0570-064-054
            *Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp

Info&News

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Glossary

Frequently Referenced FAQ

Latest FAQ

FAQ within [ Glossary ]

61-70 of Total 119

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  • PTLG

    The PTLG (Pre Trade Limits Groups) is, the concept group used to combine trading users belong to each Sub Participant. TradeGuard uses Pre Trade check and At... Show Details

    • No：3601
    • Updated Date：2017/10/02 09:00

  • Connection service

    The connecting services provided by arrownet system are, Widearea Ethernet, Dedicated Ether Line (Center Aggregation), Dedicated Ether Line (P to P), Cross-C... Show Details

    • No：3598
    • Updated Date：2017/10/02 09:00

  • Billing address for line

    It is possible to set invoice billing address per each line(s), and also to submit application via arrowface. Show Details

    • No：3597
    • Updated Date：2017/10/02 09:00

  • Corvil-Clear

    The program is supplied by Corvil Limited. It is a measurement system of nanosecond delay value mainly to monitor and visualize burst traffic and delay by co... Show Details

    • No：3343
    • Updated Date：2017/07/03 09:00

  • Production operation

    It means user's system starting in JPX environments.Regarding of starting operation of arrowhead and J-GATE, it is necessary to submit an application for pro... Show Details

    • No：3342
    • Updated Date：2017/07/03 09:00

  • System Documents Site

    System Documents Site is a website which JPX publishes guideline for business systems, network and test schedule. Show Details

    • No：3048
    • Updated Date：2017/03/13 09:00

  • DSU

    Synonym, Abbreviation: NTU(Network Termination Unit)------------------------------------A device that is located at a terminal point of communication network... Show Details

    • No：1484
    • Updated Date：2015/06/22 09:00

  • Bandwidth Control Fee

    A monthly fee that is charged for the use of Bandwidth Control. Monthly JPY 8,000 (excl. tax) is charged on each physical line, excluding JPX Co-Location/Pro... Show Details

    • No：1483
    • Updated Date：2019/07/22 09:00

  • Clearing

    A business system that can be connected through JPX, TOCOM SP line and handles the following data.Debt assumptionSettlement Show Details

    • No：1480
    • Updated Date：2016/08/05 16:01

  • Dedicated Aggregation

    Dedicated circuit means a network uniquely composed by a carrier.Aggregation is a one-to-many connection where many user's lines are aggregated by the housin... Show Details

    • No：1479
    • Updated Date：2015/06/22 09:00

61-70 of Total 119

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