JPX Service Desk
FAQ Site (Application FAQ / System Support FAQ)

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Contacts for JPX Service Desk

Application Procedure contact
Open Hours: Business day 9:00 am - 6:30 pm
TEL: +81-50-3819-1070
Email: servicedesk@jpx.co.jp
arrownet support contact
Open Hours:
  Japanese) 24/7
  English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
arrowhead/ToSTNeT contact
Open Hours: Business day 7:00 am - 6:30 pm
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
J-GATE contact
Open Hours:
  Japanese) 24/7
  English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3822-8900
Email: j-gate3@jpx.co.jp
Clearing contact
Open Hours: Business day 9:00 am - 5:00 pm
TEL: +81-50-3819-1076
Email: servicedesk_clearing@jpx.co.jp
This site provides FAQ about JPX system specifications and applications, as well as contact information of each JPX Service Desk.

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Glossary

Frequently Referenced FAQ

Latest FAQ

FAQ within [ Glossary ]

61-70 of Total 114

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  • Margin trading

    A business system that can be connected through TFX SP line and handles the following data.　Forex margin contracts　Equity index margin contracts Show Details

    • No：1476
    • Updated Date：2015/06/22 09:00

  • Co-Location Dedicated External Connection Line

    Synonym, Abbreviation: Co-Lo Dedicated Line (OB), CEDL------------------------------------Dedicated ether line service used by external connection lines of J... Show Details

    • No：1474
    • Updated Date：2022/04/01 09:00

  • JGBC

    A clearing system for bonds issued by the country. It used to be operated by JGBCC (Japan Government Bond Clearing Corporation) but has been merged to JSCC (... Show Details

    • No：1471
    • Updated Date：2015/06/22 09:00

  • Construction Fee

    Synonym, Abbreviation: Initial Fee------------------------------------Applies to Initial Installation Fee.This is the cost that occurs just one time in the f... Show Details

    • No：1470
    • Updated Date：2015/06/22 09:00

  • Monthly Fee

    Synonym, Abbreviation: Running Cost------------------------------------Such as arrownet v2 Basic Fee, arrownet Usage Fee and Bandwidth Control Fee.Every mont... Show Details

    • No：1469
    • Updated Date：2022/04/01 09:00

  • Shared System Provider

    An arrownet application type that a trading participant connects its own contracted virtual servers and terminals to SP (Service Provider) systems via networ... Show Details

    • No：1468
    • Updated Date：2015/06/22 09:00

  • Carrier Free Line

    A line of user's own preparing from the Kansai Proximity rack. Users can choose any carrier as well as the arrownet-designated five carriers. Show Details

    • No：1466
    • Updated Date：2022/11/21 09:00

  • Carrier

    Synonym, Abbreviation: Line provider------------------------------------An institution that provides physical lines to connect arrownet.Six carriers NTT Comm... Show Details

    • No：1465
    • Updated Date：2017/03/13 09:00

  • Line disturbance

    An incident that arrownet lines become unavailable for some reasons such as communication outage, causing access error to business systems. Show Details

    • No：1463
    • Updated Date：2015/06/22 09:00

  • Line provider

    Synonym, Abbreviation: Carrier------------------------------------An institution that provides physical lines to connect arrownet.Six carriers NTT Communicat... Show Details

    • No：1460
    • Updated Date：2017/03/13 09:00

61-70 of Total 114

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