JPX Service Desk
Application FAQ / System Support FAQ
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Online Inquiry

JPX Service Desk
 (application procedure)
Open Hours: Business day 9:00 am - 6:30 pm
TEL: 0570-064-054
            *Charged Call
(*IP-phone: +81-50-3819-1070)
Email: servicedesk@jpx.co.jp
JPX Service Desk
 (arrownet support)
Open Hours: 24Hours
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
JPX Service Desk
 (arrowhead/ToSTNeT)
Open Hours: Business day 7:00 am - 6:30 pm
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
JPX Service Desk (J-GATE)
Open Hours: 24Hours
TEL: 0570-005-554
            *Charged Call
(*IP-phone: +81-50-3819-1140)
Email: j-gate@jpx.co.jp
JPX Service Desk (Clearing)
Open Hours: Business day 9:00 am - 5:00 pm
TEL: 0570-064-054
            *Charged Call
(*IP-phone: +81-50-3819-1070)
Email: servicedesk@jpx.co.jp

Info&News

FAQ within [ Glossary ]

61-70 of Total 119

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  • Billing address for line

    It is possible to set invoice billing address per each line(s), and also to submit application via arrowface. Show Details

    • No:3597
    • Updated Date:2017/10/02 09:00
  • Network Connectivity Test

    After construction of arrownet, there will be a test between user and SP to check network reachability and normality, the several types of test(s) are as bel... Show Details

    • No:3594
    • Updated Date:2020/03/30 09:00
  • Dedicated P to P

    Dedicated circuit means a network uniquely composed by a carrier.P to P is a one-to-one connection between a user's site and an access point. Show Details

    • No:1478
    • Updated Date:2015/06/22 09:00
  • Construction Fee

    Synonym, Abbreviation: Initial Fee------------------------------------Applies to Initial Installation Fee.This is the cost that occurs just one time in the f... Show Details

    • No:1470
    • Updated Date:2015/06/22 09:00
  • Weekend Test

    Synonym, Abbreviation: Business System Communication Test, Participant Business System Test------------------------------------A business system communicati... Show Details

    • No:1467
    • Updated Date:2015/06/22 09:00
  • Carrier Free Line

    A line of user's own preparing from a proximity rack. Users can choose any carrier as well as the TSS-designated five carriers. Show Details

    • No:1466
    • Updated Date:2015/06/22 09:00
  • arrowhead

    Cash equities and CBs trading system offered by Tokyo Stock Exchange.For details, please refer to the link below.URL: https://www.jpx.co.jp/english/systems/e... Show Details

    • No:1449
    • Updated Date:2018/04/09 09:00
  • arrowface

    Web-based system where users and JPX Service Desk (SD) exchange information of arrownet applications and configuration aiming for work efficiency and unified... Show Details

    • No:1448
    • Updated Date:2015/06/22 09:00
  • Inter-Rack Connection

    A line that connects between separate racks of the same user in the Co-Location area. These lines may also be between different areas, such as between the JP... Show Details

    • No:1304
    • Updated Date:2015/05/29 15:14
  • Monitoring Deactivation

    For arrownet, PING monitoring is conducted 24/7. However, in the case of power outage or maintenance work by the user or JPX, system failure detection will b... Show Details

    • No:1298
    • Updated Date:2016/08/05 16:01

61-70 of Total 119