JPX Service Desk
FAQ Site (Application FAQ / System Support FAQ)
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Contacts for JPX Service Desk

Application Procedure contact
Open Hours: Business day 9:00 am - 6:30 pm
TEL: +81-50-3819-1070
Email: servicedesk@jpx.co.jp
arrownet support contact
Open Hours:
  Japanese) 24/7
  English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
arrowhead/ToSTNeT contact
Open Hours: Business day 7:00 am - 6:30 pm
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
J-GATE contact
Open Hours:
  Japanese) 24/7
  English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3822-8900
Email: j-gate3@jpx.co.jp
Clearing contact
Open Hours: Business day 9:00 am - 5:00 pm
TEL: +81-50-3819-1076
Email: servicedesk_clearing@jpx.co.jp
This site provides FAQ about JPX system specifications and applications, as well as contact information of each JPX Service Desk.

Info&News

FAQ within [ Glossary ]

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  • MPLS network

    Technology that speeds up communication more than the IP address reference method and offers additional functions by forwarding messages with identifiers, kn... Show Details

    • No:1266
    • Updated Date:2022/05/30 09:00
  • JClear

    A user server for Clearing OTC (OTC derivatives transactions) and managing collaterals for listed cash products and listed derivatives. Show Details

    • No:1262
    • Updated Date:2019/07/22 09:00
  • arrownet Router WAN

    WAN of arrownet-side PE routers. Show Details

    • No:1254
    • Updated Date:2015/05/29 15:14
  • FLEX Standard (WB)

    This service distributes market price information and FLEX Standard for broadband circuits (1G or wider).FLEX Standard disseminates the followings.Stock/CB R... Show Details

    • No:6194
    • Updated Date:2019/09/24 09:00
  • Dedicated P to P

    Dedicated circuit means a network uniquely composed by a carrier.P to P is a one-to-one connection between a user's site and an access point. Show Details

    • No:1478
    • Updated Date:2015/06/22 09:00
  • Monthly Fee

    Synonym, Abbreviation: Running Cost------------------------------------Such as arrownet v2 Basic Fee, arrownet Usage Fee and Bandwidth Control Fee.Every mont... Show Details

    • No:1469
    • Updated Date:2022/04/01 09:00
  • Shared System Provider

    An arrownet application type that a trading participant connects its own contracted virtual servers and terminals to SP (Service Provider) systems via networ... Show Details

    • No:1468
    • Updated Date:2015/06/22 09:00
  • Network termination unit

    Synonym, Abbreviation: DSU(Digital Service Unit), ONU(Optical Network Unit), MC(Media Converter)------------------------------------A device that is locate... Show Details

    • No:1462
    • Updated Date:2015/06/22 09:00
  • arrownet

    "arrownet" is a highly reliable network connecting market participants to JPX trading and market information systems."arrownet" adopts cutting-edge technolog... Show Details

    • No:1450
    • Updated Date:2018/04/09 09:00
  • Multicast

    A one-to-many communication method where data is transmitted simultaneously to multiple parties. Transmission is conducted without checking whether it is act... Show Details

    • No:1301
    • Updated Date:2015/05/29 15:14

61-70 of Total 114