JPX Service Desk
Application FAQ / System Support FAQ

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Online Inquiry

JPX Service Desk
 (application procedure)
Open Hours: Business day 9:00 am - 6:30 pm
TEL： 0570-064-054
            *Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
JPX Service Desk
 (arrownet support)
Open Hours： 24Hours
TEL： +81-50-3819-1030
Email： arrownet_support@jpx.co.jp
JPX Service Desk
 (arrowhead/ToSTNeT)
Open Hours: Business day 7:00 am - 6:30 pm
TEL： +81-50-3822-8882
Email： arrowhead@jpx.co.jp
JPX Service Desk (J-GATE)
Open Hours： 24Hours
TEL： 0570-005-554
            *Charged Call
(*IP-phone: +81-50-3819-1140)
Email： j-gate@jpx.co.jp
JPX Service Desk (Clearing)
Open Hours: Business day 9:00 am - 5:00 pm
TEL： 0570-064-054
            *Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp

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Glossary

Frequently Referenced FAQ

Latest FAQ

FAQ within [ Glossary ]

71-80 of Total 119

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  • arrowface

    Web-based system where users and JPX Service Desk (SD) exchange information of arrownet applications and configuration aiming for work efficiency and unified... Show Details

    • No：1448
    • Updated Date：2015/06/22 09:00

  • User Router WAN

    The WAN side of arrownet CE routers. Show Details

    • No：1313
    • Updated Date：2015/05/29 15:14

  • Redundant Composition

    A composition comprised of multiple lines connecting to arbitrary access points. In cases of system failure, line and router switching enables users to main... Show Details

    • No：1311
    • Updated Date：2019/11/25 09:00

  • Latency Measurement Environment Service

    A service that provides users with data on communications between the TSE market and the user environment by sharing data collected by TSE latency measuremen... Show Details

    • No：1307
    • Updated Date：2015/05/29 15:14

  • User Connection Line

    A line that connects between an AP and a user site. Dedicated Ether lines and Widearea Ethernet lines are available. Show Details

    • No：1306
    • Updated Date：2015/05/29 15:14

  • Inter-Rack Connection

    A line that connects between separate racks of the same user in the Co-Location area. These lines may also be between different areas, such as between the JP... Show Details

    • No：1304
    • Updated Date：2015/05/29 15:14

  • Main Site

    An office of the user or system center (data center) where user systems are installed that is connected to JASDEC systems. Show Details

    • No：1302
    • Updated Date：2015/05/29 15:14

  • Multicast

    A one-to-many communication method where data is transmitted simultaneously to multiple parties. Transmission is conducted without checking whether it is act... Show Details

    • No：1301
    • Updated Date：2015/05/29 15:14

  • Deposit

    Where Tosho System Service or TSE concludes an agreement regarding arrownet or the Co-Location service with the user, if the user does not satisfy certain co... Show Details

    • No：1300
    • Updated Date：2015/05/29 15:14

  • Physical line

    Physical lines of arrownet v2 that carriers use to connect between APs and user sites. Show Details

    • No：1299
    • Updated Date：2015/05/29 15:14

71-80 of Total 119

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