JPX Service Desk
FAQ Site (Application FAQ / System Support FAQ)
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Contacts for JPX Service Desk

Application Procedure contact
Open Hours: Business day 9:00 am - 6:30 pm
TEL: +81-50-3819-1070
Email: servicedesk@jpx.co.jp
arrownet support contact
Open Hours:
  Japanese) 24/7
  English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
arrowhead/ToSTNeT contact
Open Hours: Business day 7:00 am - 6:30 pm
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
J-GATE contact
Open Hours:
  Japanese) 24/7
  English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3822-8900
Email: j-gate3@jpx.co.jp
Clearing contact
Open Hours: Business day 9:00 am - 5:00 pm
TEL: +81-50-3819-1076
Email: servicedesk_clearing@jpx.co.jp
This site provides FAQ about JPX system specifications and applications, as well as contact information of each JPX Service Desk.

Info&News

FAQ within [ Glossary ]

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  • Deposit

    Where JPXI concludes an agreement regarding arrownet or the Co-Location service with the user, if the user does not satisfy certain conditions, the user is r... Show Details

    • No:1300
    • Updated Date:2022/04/01 09:00
  • Physical line

    Physical lines of arrownet v2 that carriers use to connect between APs and user sites. Show Details

    • No:1299
    • Updated Date:2015/05/29 15:14
  • Service Provider

    Synonym, Abbreviation: SP------------------------------------Institutions such as exchanges which connect with arrownet and provide their services.As of May ... Show Details

    • No:1280
    • Updated Date:2022/05/30 09:00
  • Penalty Fee

    The minimum usage period of an arrownet line is one year. The fee will be charged if the user cancels the line within one year of line construction. The amou... Show Details

    • No:1275
    • Updated Date:2015/05/29 15:14
  • PIM-SM

    A multicast routing protocol, which is used in a large-size composition where multicast receivers are dispersedly installed.It is used for TSE FLEX operations. Show Details

    • No:1269
    • Updated Date:2015/05/29 15:14
  • JPX Co-Location Service

    A service to lease racks or space at JPX sites (Primary), which provides network connections to the JPX systems and external environments with electricity an... Show Details

    • No:1264
    • Updated Date:2022/11/21 09:00
  • FLEX Full

    This service distributes market price information and FLEX Full disseminates the followings.Stock/CB Real time Information (Orders, executions, Trading Volum... Show Details

    • No:1257
    • Updated Date:2019/09/24 09:00
  • Sub Participant Code

    Synonym, Abbreviation: SPC ------------------------------------ It is the 5-digit code that Exchange gives to trading participants. Sub Participant Code c... Show Details

    • No:7718
    • Updated Date:2022/05/30 09:00
  • Mass Quote

    It means that Market Makers show buy quotes and sell quotes. Show Details

    • No:4369
    • Updated Date:2018/03/26 09:00
  • Sub Participant

    In J-GATE, a group called "Sub Participant" is defined within a trading participant.J-GATE send order acceptance/result notification and trade notification o... Show Details

    • No:3596
    • Updated Date:2019/10/21 09:00

71-80 of Total 114