JPX Service Desk
FAQ Site (Application FAQ / System Support FAQ)

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Contacts for JPX Service Desk

Application Procedure contact
Open Hours: Business day 9:00 am - 6:30 pm
TEL: +81-50-3819-1070
Email: servicedesk@jpx.co.jp
arrownet support contact
Open Hours:
  Japanese) 24/7
  English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
arrowhead/ToSTNeT contact
Open Hours: Business day 7:00 am - 6:30 pm
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
J-GATE contact
Open Hours:
  Japanese) 24/7
  English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3822-8900
Email: j-gate3@jpx.co.jp
Clearing contact
Open Hours: Business day 9:00 am - 5:00 pm
TEL: +81-50-3819-1076
Email: servicedesk_clearing@jpx.co.jp
This site provides FAQ about JPX system specifications and applications, as well as contact information of each JPX Service Desk.

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Glossary

Frequently Referenced FAQ

Latest FAQ

FAQ within [ Glossary ]

71-80 of Total 114

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  • Compliance WAN

    A business system that can be connected through JPX SP line, by which information of illegal operation, such as insider trading, in the cash market is availa... Show Details

    • No：1475
    • Updated Date：2016/08/05 16:01

  • JGBC

    A clearing system for bonds issued by the country. It used to be operated by JGBCC (Japan Government Bond Clearing Corporation) but has been merged to JSCC (... Show Details

    • No：1471
    • Updated Date：2015/06/22 09:00

  • One-time Fee

    Applies to Setting Change Fee for a change of Usage Type or Bandwidth Control.JPY 15,000 (excl. tax) is charged per physical line. If you made the usage type... Show Details

    • No：1455
    • Updated Date：2015/06/22 09:00

  • arrownet

    "arrownet" is a highly reliable network connecting market participants to JPX trading and market information systems."arrownet" adopts cutting-edge technolog... Show Details

    • No：1450
    • Updated Date：2018/04/09 09:00

  • arrowface

    Web-based system where users and JPX Service Desk (SD) exchange information of arrownet applications and configuration aiming for work efficiency and unified... Show Details

    • No：1448
    • Updated Date：2015/06/22 09:00

  • Type C

    An arrownet use classification (Usage Type). In JPX connection services, this type will allow use of Clearing, Target, Compliance WAN, TDnet, and TMI. (Clea... Show Details

    • No：1287
    • Updated Date：2019/12/16 09:00

  • Measurement subject line

    An internal connection line designated to be subject to measurement based on the application for the latency measurement environment provision service. Show Details

    • No：1284
    • Updated Date：2015/05/29 15:14

  • TDnet

    Synonym, Abbreviation: Timely Disclosure network------------------------------------It is a service that gathers timely disclosure releases of all listed com... Show Details

    • No：1274
    • Updated Date：2019/11/11 09:00

  • Network Reachability Test with SP

    A test to check that there is no issue in the settings to connect to SPs (service providers). Routing table checks and quality checks using PING are conducte... Show Details

    • No：1272
    • Updated Date：2020/03/16 09:00

  • PIM-SM

    A multicast routing protocol, which is used in a large-size composition where multicast receivers are dispersedly installed.It is used for TSE FLEX operations. Show Details

    • No：1269
    • Updated Date：2015/05/29 15:14

71-80 of Total 114

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