JPX Service Desk
FAQ Site (Application FAQ / System Support FAQ)

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Online Inquiry

JPX Service Desk
 (application procedure)
Open Hours: Business day 9:00 am - 6:30 pm
TEL： 0570-064-054
            *Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
JPX Service Desk
 (arrownet support)
Open Hours： 24Hours
TEL： +81-50-3819-1030
Email： arrownet_support@jpx.co.jp
JPX Service Desk
 (arrowhead/ToSTNeT)
Open Hours: Business day 7:00 am - 6:30 pm
TEL： +81-50-3822-8882
Email： arrowhead@jpx.co.jp
JPX Service Desk (J-GATE)
Open Hours： 24Hours
TEL： 0570-550-815
            *Charged Call
(*IP-phone: +81-50-3822-8900)
Email： j-gate3@jpx.co.jp
JPX Service Desk (Clearing)
Open Hours: Business day 9:00 am - 5:00 pm
TEL： 0570-064-054
            *Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
This site provides FAQ about JPX system specifications and applications, as well as contact information of each JPX Service Desk.

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Glossary

Frequently Referenced FAQ

Latest FAQ

FAQ within [ Glossary ]

81-90 of Total 119

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  • Main Site

    An office of the user or system center (data center) where user systems are installed that is connected to JASDEC systems. Show Details

    • No：1302
    • Updated Date：2015/05/29 15:14

  • Counterpart Line ID

    An arrownet line ID for the redundant line in cases of redundant composition for arrownet lines. Show Details

    • No：1285
    • Updated Date：2015/05/29 15:14

  • Penalty Fee

    The minimum usage period of an arrownet line is one year. The fee will be charged if the user cancels the line within one year of line construction. The amou... Show Details

    • No：1275
    • Updated Date：2015/05/29 15:14

  • FLEX Standard

    This service distributes market price information and FLEX Standard disseminates the followings.Stock/CB Real time Information (Orders, executions, Trading V... Show Details

    • No：1260
    • Updated Date：2019/09/24 09:00

  • arrownet Basic Fee

    Part of arrownet monthly fees. This is the cost for a physical line that varies depending on the selected carrier, type of service, and bandwidth.The estimat... Show Details

    • No：1252
    • Updated Date：2015/05/29 15:14

  • API

    The API is the communication protocol between client and J-GATE, at the same time, the API provides function library to each defined message for each project... Show Details

    • No：3600
    • Updated Date：2017/10/02 09:00

  • Billing address for line

    It is possible to set invoice billing address per each line(s), and also to submit application via arrowface. Show Details

    • No：3597
    • Updated Date：2017/10/02 09:00

  • Carrier Free Line

    A line of user's own preparing from a proximity rack. Users can choose any carrier as well as the TSS-designated five carriers. Show Details

    • No：1466
    • Updated Date：2015/06/22 09:00

  • arrowface

    Web-based system where users and JPX Service Desk (SD) exchange information of arrownet applications and configuration aiming for work efficiency and unified... Show Details

    • No：1448
    • Updated Date：2015/06/22 09:00

  • PE Router

    An arrownet v2 gateway device installed at an access point. Show Details

    • No：1268
    • Updated Date：2015/05/29 15:14

81-90 of Total 119

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