JPX Service Desk
Application FAQ / System Support FAQ

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Online Inquiry

JPX Service Desk
 (application procedure)
Open Hours: Business day 9:00 am - 6:30 pm
TEL： 0570-064-054
            *Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
JPX Service Desk
 (arrownet support)
Open Hours： 24Hours
TEL： +81-50-3819-1030
Email： arrownet_support@jpx.co.jp
JPX Service Desk
 (arrowhead/ToSTNeT)
Open Hours: Business day 7:00 am - 6:30 pm
TEL： +81-50-3822-8882
Email： arrowhead@jpx.co.jp
JPX Service Desk (J-GATE)
Open Hours： 24Hours
TEL： 0570-005-554
            *Charged Call
(*IP-phone: +81-50-3819-1140)
Email： j-gate@jpx.co.jp
JPX Service Desk (Clearing)
Open Hours: Business day 9:00 am - 5:00 pm
TEL： 0570-064-054
            *Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp

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Glossary

Frequently Referenced FAQ

Latest FAQ

FAQ within [ Glossary ]

81-90 of Total 119

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  • Logical line

    In the case of arrownet v2 lines, a line that is created logically by using VLAN to divide a single physical line.In the arrownet services, this logical line... Show Details

    • No：1308
    • Updated Date：2015/05/29 15:14

  • Latency Measurement Environment Service

    A service that provides users with data on communications between the TSE market and the user environment by sharing data collected by TSE latency measuremen... Show Details

    • No：1307
    • Updated Date：2015/05/29 15:14

  • User Connection Line

    A line that connects between an AP and a user site. Dedicated Ether lines and Widearea Ethernet lines are available. Show Details

    • No：1306
    • Updated Date：2015/05/29 15:14

  • Inter-User Connection

    A line that connects between racks of different users in the Co-Location area. These lines may also be between different areas, such as between the JPX Co-Lo... Show Details

    • No：1305
    • Updated Date：2015/05/29 15:14

  • Inter-Rack Connection

    A line that connects between separate racks of the same user in the Co-Location area. These lines may also be between different areas, such as between the JP... Show Details

    • No：1304
    • Updated Date：2015/05/29 15:14

  • Unicast

    A one-to-one communication method.Both parties mutually send information for sending/receiving, which ensures that each message is transmitted and received.I... Show Details

    • No：1303
    • Updated Date：2015/05/29 15:14

  • Main Site

    An office of the user or system center (data center) where user systems are installed that is connected to JASDEC systems. Show Details

    • No：1302
    • Updated Date：2015/05/29 15:14

  • Monitoring Deactivation

    For arrownet, PING monitoring is conducted 24/7. However, in the case of power outage or maintenance work by the user or JPX, system failure detection will b... Show Details

    • No：1298
    • Updated Date：2016/08/05 16:01

  • Withdrawal

    An arrowface function to cancel an application. It is available only before the application is approved.Depending on the progress of the application, constru... Show Details

    • No：1295
    • Updated Date：2015/05/29 15:14

  • Delivery Period

    The period between the user submitting an application following the fixing of the application details and the point at which the user can start using the ser... Show Details

    • No：1294
    • Updated Date：2017/03/13 09:00

81-90 of Total 119

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