JPX Service Desk
Application FAQ / System Support FAQ

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Online Inquiry

JPX Service Desk
 (application procedure)
Open Hours: Business day 9:00 am - 6:30 pm
TEL： 0570-064-054
            *Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
JPX Service Desk
 (arrownet support)
Open Hours： 24Hours
TEL： +81-50-3819-1030
Email： arrownet_support@jpx.co.jp
JPX Service Desk
 (arrowhead/ToSTNeT)
Open Hours: Business day 7:00 am - 6:30 pm
TEL： +81-50-3822-8882
Email： arrowhead@jpx.co.jp
JPX Service Desk (J-GATE)
Open Hours： 24Hours
TEL： 0570-005-554
            *Charged Call
(*IP-phone: +81-50-3819-1140)
Email： j-gate@jpx.co.jp
JPX Service Desk (Clearing)
Open Hours: Business day 9:00 am - 5:00 pm
TEL： 0570-064-054
            *Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp

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Glossary

Frequently Referenced FAQ

Latest FAQ

FAQ within [ Glossary ]

81-90 of Total 119

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  • Monitoring Deactivation

    For arrownet, PING monitoring is conducted 24/7. However, in the case of power outage or maintenance work by the user or JPX, system failure detection will b... Show Details

    • No：1298
    • Updated Date：2016/08/05 16:01

  • Patch panel

    A panel used when connecting N/W cables to Co-location racks. In the JPX Co-location service, both LC connectors (fiber-optic cables) and RJ-45 connectors (m... Show Details

    • No：1297
    • Updated Date：2015/05/29 15:14

  • Withdrawal

    An arrowface function to cancel an application. It is available only before the application is approved.Depending on the progress of the application, constru... Show Details

    • No：1295
    • Updated Date：2015/05/29 15:14

  • Delivery Period

    The period between the user submitting an application following the fixing of the application details and the point at which the user can start using the ser... Show Details

    • No：1294
    • Updated Date：2017/03/13 09:00

  • Type I

    An arrownet use classification (Usage Type).In JPX connection services, this type will allow use of Market Information (FLEX/ITCH/Target/Compliance WAN/TDnet... Show Details

    • No：1293
    • Updated Date：2019/12/16 09:00

  • Type H

    An arrownet use classification (Usage Type).In JASDEC connection services, this type will allow use of Transfer and Settlement (File Transmission, JEXGW, Int... Show Details

    • No：1292
    • Updated Date：2019/12/16 09:00

  • Type F

    An arrownet use classification (Usage Type).In TFX connection services, this type will allow trading of Interest Rate Futures Trading systems and Margin Trad... Show Details

    • No：1290
    • Updated Date：2019/12/16 09:00

  • Type E

    An arrownet use classification (Usage Type).In JPX connection services, this type will allow use of Spot Trading (arrowhead/ToSTNeT/FLEX/Clearing/Target/Comp... Show Details

    • No：1289
    • Updated Date：2019/12/16 09:00

  • Type D

    An arrownet use classification (Usage Type). In JPX connection services, this type will allow use of Derivative Trading system (J-GATE/ITCH/Clearing/Target/... Show Details

    • No：1288
    • Updated Date：2019/12/16 09:00

  • Type C

    An arrownet use classification (Usage Type). In JPX connection services, this type will allow use of Clearing, Target, Compliance WAN, TDnet, and TMI. (Clea... Show Details

    • No：1287
    • Updated Date：2019/12/16 09:00

81-90 of Total 119

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