JPX Service Desk
Application FAQ / System Support FAQ

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Online Inquiry

JPX Service Desk
 (application procedure)
Open Hours: Business day 9:00 am - 6:30 pm
TEL： 0570-064-054
            *Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
JPX Service Desk
 (arrownet support)
Open Hours： 24Hours
TEL： +81-50-3819-1030
Email： arrownet_support@jpx.co.jp
JPX Service Desk
 (arrowhead/ToSTNeT)
Open Hours: Business day 7:00 am - 6:30 pm
TEL： +81-50-3822-8882
Email： arrowhead@jpx.co.jp
JPX Service Desk (J-GATE)
Open Hours： 24Hours
TEL： 0570-005-554
            *Charged Call
(*IP-phone: +81-50-3819-1140)
Email： j-gate@jpx.co.jp
JPX Service Desk (Clearing)
Open Hours: Business day 9:00 am - 5:00 pm
TEL： 0570-064-054
            *Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp

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Glossary

Frequently Referenced FAQ

Latest FAQ

FAQ within [ Glossary ]

1-10 of Total 119

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  • arrownet Line ID

    The Tokyo Stock Exchange-side line ID assigned for each physical line managed by the JPX Service Desk. Unlike carrier line IDs, this ID will not change even ... Show Details

    • No：1251
    • Updated Date：2015/05/29 15:14

  • arrownet Router WAN

    WAN of arrownet-side PE routers. Show Details

    • No：1254
    • Updated Date：2015/05/29 15:14

  • CE Router

    A router or L3 switch of the user installed at the user site or the Co-location/Proximity area.CE routers installed at the user site are used for connection ... Show Details

    • No：1255
    • Updated Date：2015/05/29 15:14

  • CMFWeb terminal

    A terminal that can be used for clearing participants to access Cash Products Clearing System and manage clearing businesses related to cash products, connec... Show Details

    • No：1256
    • Updated Date：2019/07/22 09:00

  • FLEX Light

    A system that can be connected via a Tokyo Stock Exchange SP line and handles the following data. - Stocks and CBs: Real-time data - Stocks and CBs: Ba... Show Details

    • No：1259
    • Updated Date：2015/05/29 15:14

  • FLEX Standard

    This service distributes market price information and FLEX Standard disseminates the followings.Stock/CB Real time Information (Orders, executions, Trading V... Show Details

    • No：1260
    • Updated Date：2019/09/24 09:00

  • IGMP

    A protocol for controlling multicast groups created to receive multicast communications. Show Details

    • No：1261
    • Updated Date：2015/05/29 15:14

  • JClear

    A user server for Clearing OTC (OTC derivatives transactions) and managing collaterals for listed cash products and listed derivatives. Show Details

    • No：1262
    • Updated Date：2019/07/22 09:00

  • J-GATE

    The JPX derivatives trading system to which users can connect via JPX's SP lines.The following derivatives, i.e., futures and options, are available:- Index ... Show Details

    • No：1263
    • Updated Date：2016/08/05 16:01

  • JPX Co-Location Service

    A service to lease racks or space at Tokyo Stock Exchange sites (Primary/AP1), which provides network connections to the JPX systems and external environmen... Show Details

    • No：1264
    • Updated Date：2016/08/05 16:01

1-10 of Total 119

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