JPX Service Desk
FAQ Site (Application FAQ / System Support FAQ)
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Contacts for JPX Service Desk

Application Procedure contact
Open Hours: Business day 9:00 am - 6:30 pm
TEL: +81-50-3819-1070
Email: servicedesk@jpx.co.jp
arrownet support contact
Open Hours:
  Japanese) 24/7
  English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
arrowhead/ToSTNeT contact
Open Hours: Business day 7:00 am - 6:30 pm
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
J-GATE contact
Open Hours:
  Japanese) 24/7
  English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3822-8900
Email: j-gate3@jpx.co.jp
Clearing contact
Open Hours: Business day 9:00 am - 5:00 pm
TEL: +81-50-3819-1076
Email: servicedesk_clearing@jpx.co.jp
This site provides FAQ about JPX system specifications and applications, as well as contact information of each JPX Service Desk.

Info&News

FAQ within [ Glossary ]

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  • NCP

    Abbreviation of Non Cancel Period.It is the time period when Order Correction/Cancelation are not accepted in principle in order to prevent excessive price f... Show Details

    • No:7685
    • Updated Date:2019/10/15 09:00
  • Type D

    An arrownet use classification (Usage Type). In JPX connection services, this type will allow use of Derivative Trading system (J-GATE/ITCH/Clearing/Target/... Show Details

    • No:1288
    • Updated Date:2019/12/16 09:00
  • Type H

    An arrownet use classification (Usage Type).In JASDEC connection services, this type will allow use of Transfer and Settlement (File Transmission, JEXGW, Int... Show Details

    • No:1292
    • Updated Date:2019/12/16 09:00
  • SPC

    Abbreviation of Sub Participant Code. It is the 5-digit code that Exchange gives to trading participants. Sub Participant Code consists of OCR code (3 digi... Show Details

    • No:7686
    • Updated Date:2022/05/30 09:00
  • TMI

    Abbreviation of Tokyo Market Information.------------------------------------JPX Market Innovation & Research, Inc.(JPXI) provides various kinds of reference... Show Details

    • No:14218
    • Updated Date:2022/08/08 09:00
  • Type E

    An arrownet use classification (Usage Type).In JPX connection services, this type will allow use of Spot Trading (arrowhead/ToSTNeT/FLEX/Clearing/Target/Comp... Show Details

    • No:1289
    • Updated Date:2019/12/16 09:00
  • Type F

    An arrownet use classification (Usage Type).In TFX connection services, this type will allow trading of Interest Rate Futures Trading systems and Margin Trad... Show Details

    • No:1290
    • Updated Date:2019/12/16 09:00
  • Type FH

    An arrownet use classification (Usage Type).In TFX connection services, this type will allow trading of either Interest Rate Futures Trading systems or Margi... Show Details

    • No:1291
    • Updated Date:2019/12/16 09:00
  • ITCH

    The J-GATE system uses the ITCH protocol to provide high-frequency market information. ITCH disseminates data on all orders and trades that are published on ... Show Details

    • No:6944
    • Updated Date:2019/07/22 09:00
  • arrownet Basic Fee

    Part of arrownet monthly fees. This is the cost for a physical line that varies depending on the selected carrier, type of service, and bandwidth.The estimat... Show Details

    • No:1252
    • Updated Date:2015/05/29 15:14

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