JPX Service Desk
FAQ Site (Application FAQ / System Support FAQ)

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Contacts for JPX Service Desk

Application Procedure contact
Open Hours: Business day 9:00 am - 6:30 pm
TEL: +81-50-3819-1070
Email: servicedesk@jpx.co.jp
arrownet support contact
Open Hours:
  Japanese) 24/7
  English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
arrowhead/ToSTNeT contact
Open Hours: Business day 7:00 am - 6:30 pm
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
J-GATE contact
Open Hours:
  Japanese) 24/7
  English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3822-8900
Email: j-gate3@jpx.co.jp
Clearing contact
Open Hours: Business day 9:00 am - 5:00 pm
TEL: +81-50-3819-1076
Email: servicedesk_clearing@jpx.co.jp
This site provides FAQ about JPX system specifications and applications, as well as contact information of each JPX Service Desk.

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Glossary

Frequently Referenced FAQ

Latest FAQ

FAQ within [ Glossary ]

1-10 of Total 114

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  • arrownet Basic Fee

    Part of arrownet monthly fees. This is the cost for a physical line that varies depending on the selected carrier, type of service, and bandwidth.The estimat... Show Details

    • No：1252
    • Updated Date：2015/05/29 15:14

  • arrownet Usage Fee

    Part of arrownet monthly fees. This is the cost for a SP line that varies depending on the selected physical bandwidth, type of use, and environments (for on... Show Details

    • No：1253
    • Updated Date：2015/05/29 15:14

  • arrownet Router WAN

    WAN of arrownet-side PE routers. Show Details

    • No：1254
    • Updated Date：2015/05/29 15:14

  • FLEX Light

    A system that can be connected via a Tokyo Stock Exchange SP line and handles the following data. - Stocks and CBs: Real-time data - Stocks and CBs: Ba... Show Details

    • No：1259
    • Updated Date：2015/05/29 15:14

  • MPLS network

    Technology that speeds up communication more than the IP address reference method and offers additional functions by forwarding messages with identifiers, kn... Show Details

    • No：1266
    • Updated Date：2022/05/30 09:00

  • OTC terminal

    A terminal that is connected to OTC Clearing System, with the connection enabled via SSO. Show Details

    • No：1267
    • Updated Date：2019/07/22 09:00

  • PE Router

    An arrownet v2 gateway device installed at an access point. Show Details

    • No：1268
    • Updated Date：2015/05/29 15:14

  • PIM-SM

    A multicast routing protocol, which is used in a large-size composition where multicast receivers are dispersedly installed.It is used for TSE FLEX operations. Show Details

    • No：1269
    • Updated Date：2015/05/29 15:14

  • Network Reachability Test with SP

    A test to check that there is no issue in the settings to connect to SPs (service providers). Routing table checks and quality checks using PING are conducte... Show Details

    • No：1272
    • Updated Date：2020/03/16 09:00

  • TCP Backup Address

    TCP addresses for retransmission request of FLEX (Market Information System). In the case of current FLEX, the TCP Backup Addresses are assigned from within ... Show Details

    • No：1273
    • Updated Date：2015/05/29 15:14

1-10 of Total 114

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