JPX Service Desk
FAQ Site (Application FAQ / System Support FAQ)

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Contacts for JPX Service Desk

Application Procedure contact
Open Hours: Business day 9:00 am - 6:30 pm
TEL: +81-50-3819-1070
Email: servicedesk@jpx.co.jp
arrownet support contact
Open Hours:
  Japanese) 24/7
  English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
arrowhead/ToSTNeT contact
Open Hours: Business day 7:00 am - 6:30 pm
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
J-GATE contact
Open Hours:
  Japanese) 24/7
  English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3822-8900
Email: j-gate3@jpx.co.jp
Clearing contact
Open Hours: Business day 9:00 am - 5:00 pm
TEL: +81-50-3819-1076
Email: servicedesk_clearing@jpx.co.jp
This site provides FAQ about JPX system specifications and applications, as well as contact information of each JPX Service Desk.

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Frequently Referenced FAQ

Latest FAQ

FAQ within [ I ]

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  • Internal connection line

    A line for a user to connect from the JPX Co-Location/the Kansai Proximity rack to JPX business systems. This is not a carrier line.Internal connection line ... Show Details

    • No：1296
    • Updated Date：2022/11/21 09:00

  • Inter-Rack Connection

    A line that connects between separate racks of the same user in the JPX Co-Location area. Show Details

    • No：1304
    • Updated Date：2022/11/21 09:00

  • Initial Fee

    Synonym, Abbreviation: Construction Fee------------------------------------Such as Initial Installation Fee.This is the cost that occurs just one time in the... Show Details

    • No：1477
    • Updated Date：2015/06/22 09:00

  • Inter-User Connection

    A line that connects between racks of different users in the JPX Co-Location area. Show Details

    • No：1305
    • Updated Date：2022/11/21 09:00

  • IGMP

    A protocol for controlling multicast groups created to receive multicast communications. Show Details

    • No：1261
    • Updated Date：2015/05/29 15:14

  • IPSec

    Abbreviation of Internet Protocol Security Protocol.Network communication standard that encrypts all data transmitted by internet protocol.Arrownet adopts th... Show Details

    • No：1451
    • Updated Date：2015/06/22 09:00

  • ITCH

    The J-GATE system uses the ITCH protocol to provide high-frequency market information. ITCH disseminates data on all orders and trades that are published on ... Show Details

    • No：6944
    • Updated Date：2019/07/22 09:00

1-7 of Total 7

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