JPX Service Desk
FAQ Site (Application FAQ / System Support FAQ)

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Contacts for JPX Service Desk

Application Procedure contact
Open Hours: Business day 9:00 am - 6:30 pm
TEL: +81-50-3819-1070
Email: servicedesk@jpx.co.jp
arrownet support contact
Open Hours:
  Japanese) 24/7
  English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
arrowhead/ToSTNeT contact
Open Hours: Business day 7:00 am - 6:30 pm
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
J-GATE contact
Open Hours:
  Japanese) 24/7
  English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3822-8900
Email: j-gate3@jpx.co.jp
Clearing contact
Open Hours: Business day 9:00 am - 5:00 pm
TEL: +81-50-3819-1076
Email: servicedesk_clearing@jpx.co.jp
This site provides FAQ about JPX system specifications and applications, as well as contact information of each JPX Service Desk.

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Frequently Referenced FAQ

Latest FAQ

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  • PIM-SM

    A multicast routing protocol, which is used in a large-size composition where multicast receivers are dispersedly installed.It is used for TSE FLEX operations. Show Details

    • No：1269
    • Updated Date：2015/05/29 15:14

  • Physical line

    Physical lines of arrownet v2 that carriers use to connect between APs and user sites. Show Details

    • No：1299
    • Updated Date：2015/05/29 15:14

  • PE Router

    An arrownet v2 gateway device installed at an access point. Show Details

    • No：1268
    • Updated Date：2015/05/29 15:14

  • Penalty Fee

    The minimum usage period of an arrownet line is one year. The fee will be charged if the user cancels the line within one year of line construction. The amou... Show Details

    • No：1275
    • Updated Date：2015/05/29 15:14

  • Patch panel

    A panel used when connecting N/W cables to Co-location racks. In the JPX Co-location service, both LC connectors (fiber-optic cables) and RJ-45 connectors (m... Show Details

    • No：1297
    • Updated Date：2015/05/29 15:14

  • Production operation

    It means user's system starting in JPX environments.Regarding of starting operation of arrowhead and J-GATE, it is necessary to submit an application for pro... Show Details

    • No：3342
    • Updated Date：2017/07/03 09:00

  • PTP line

    A type of internal connection line in the Co-Location for synchronizing time with JPX service. Show Details

    • No：1270
    • Updated Date：2022/04/01 09:00

  • PTLG

    The PTLG (Pre Trade Limits Groups) is, the concept group used to combine trading users belong to each Sub Participant. TradeGuard uses Pre Trade check and At... Show Details

    • No：3601
    • Updated Date：2017/10/02 09:00

1-8 of Total 8

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