- Application & System Support > Application FAQ > Application Procedure
Application & System Support
Online Inquiry
(application procedure)
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
(arrownet support)
TEL： +81-50-3819-1030
Email： arrownet_support@jpx.co.jp
(arrowhead/ToSTNeT)
TEL： +81-50-3822-8882
Email： arrowhead@jpx.co.jp
TEL： 0570-005-554
*Charged Call
(*IP-phone: +81-50-3819-1140)
Email： j-gate@jpx.co.jp
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
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Application Procedure
Frequently Referenced FAQ
FAQ within [ Application Procedure ]
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Regarding IP address for JGB Clearing
Yes, it is. Please fill out "A request to be assigned IP address for only one of pair lines" on special note, and then JPX service desk will provide it. Show Details
- No：759
- Updated Date：2015/01/30 19:59
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Is it able to use a line for exterenal connection line in AP3?
Unfortunately, TSE doesn't provide colo dedicated external line from AP3. Show Details
- No：763
- Updated Date：2015/12/07 09:00
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Is there any documents specifying purposes and required setup about arrownet Reachability Test?
Please download the documents for arrownet Reachability Test from System Documents Site. [System Documents Site]URL：https://faqsd.jpx.co.jp/faq/show/2077?sit... Show Details
- No：780
- Updated Date：2019/02/28 09:00
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What is the specific data volume sent by the PING of arrownet Reachability Test for Service Provi...
Through the arrownet Reachability Test for SP lines, 500 PINGs(packets) of 1,500bytes each will be sent at 0.1 second intervals. Show Details
- No：781
- Updated Date：2019/02/28 09:00
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How to fill in following contents of arrowhead Virtual Server Configuration? Standby arrownet Lin...
Not necessary to fill them in if they are under Single Configuration. Show Details
- No：795
- Updated Date：2019/06/03 09:00
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Where should I apply if business application is not under listed?
Please apply for the business systems not covered by arrowface as follows.- Entry to Co-Location area : Web-based Admission System- Emergency Measures Servic... Show Details
- No：1048
- Updated Date：2017/02/20 09:00
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How are IP addresses assigned to a new business system on an existing line with /28 subnet mask?
There is no change to the existing IP addresses assigned with /28 subnet mask.However, new address assignment rule is applied to a request of adding a new bu... Show Details
- No：1489
- Updated Date：2019/02/28 09:00
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Do I need to conform IP addresses assigned to existing lines to the new assignment rule (range al...
No.New address assignment rule is applied to business systems added after December 2014.There is no need to change existing IP addresses. Show Details
- No：1496
- Updated Date：2019/07/22 09:00
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How can I get application forms?
All application are available to submit on arrowface, application forms (Paper-based application forms) are not exist.If you have any questions how to use ar... Show Details
- No：1499
- Updated Date：2018/04/09 09:00
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It has been announced that fixed IP addresses are assigned to each business system. Is it allowe...
Yes.It is possible that one business system occupy an entire User LAN (/24) addresses with your advance agreement of no changing in the business system. Show Details
- No：1504
- Updated Date：2019/06/03 09:00