Is it possible to connect to SP other than JPX (such as JASDEC and TFX) through arrownet cloud us...

It is impossible to use JASDEC and TFX through arrownet cloud user connection. Show Details

I would like to know the way to set the virtual interface.

When submitting an application, please fill in "AWS account ID" in "Special Note" of the application.JPX will newly create the virtual interface in accordanc... Show Details

How can we confirm notification regarding maintenance of AWS DirectConnect when using arrownet cl...

Regarding maintenance of AWS DirectConnect, please confirm the e-mail which is sent by AWS to your AWS root account of VIS. During the maintenance, it is not... Show Details

Is it possible to select redundancy as a line composition of arrownet cloud user connection?

As of now, it is not possible to choose redundancy when only using cloud connection. Show Details

What is the lead time for Express Service for arrownet v2 Intra-building - Cross Connection?

The normal lead time will be about 0.5 months (10 business days in the shortest case) after the application is approved. Normally, the environment setting da... Show Details

Is it possible to use both L1 Multicast Line and existing lines (CJM or CJW line) to receive mark...

There is no problem to keep redundancy by receiving Stream 1 (or Stream 2) data via L1 Multicast Line and subscribe Stream 2 (or Stream 1) data via other Int... Show Details

What is the application procedure when company name is changed, company merged, company split?

Please submit "Request for Change of Company Name" via the arrowface portal when the company name is changed or the company itself has been merged or divided... Show Details

We think there is no minimum contract period or arrownet cloud connection. Is there any penalty f...

As you recognize, there is no minimum contract period or arrownet cloud user connection.Therefore, if you are not using the line any more, it is okay to canc... Show Details

What kind of device is required to use L1 Multicast Line?

To take full advantage of L1 Multicast Line, it's recommended for users to use L1 switch on users side as well. (However, to use L2 or L3 switch is also avai... Show Details

I would like to add user LAN address(/24) to Co-Location internal connection, but I can't find wh...

Please follow the below steps when you create "JPX Co-Location Application for Change of Co-Lo Dedicated Internal Connection Line"1. Input your desired chang... Show Details