- Application & System Support > Application FAQ > Application Procedure
Application & System Support
Online Inquiry
(application procedure)
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
(arrownet support)
TEL： +81-50-3819-1030
Email： arrownet_support@jpx.co.jp
(arrowhead/ToSTNeT)
TEL： +81-50-3822-8882
Email： arrowhead@jpx.co.jp
TEL： 0570-005-554
*Charged Call
(*IP-phone: +81-50-3819-1140)
Email： j-gate@jpx.co.jp
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
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Frequently Referenced FAQ
FAQ within [ Application Procedure ]
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Can a vender apply for participation in the test on behalf of a trading participant on Target?
No.This is an our policy that application for participation in the test should be submitted by the trading participant who owns the virtual server in order t... Show Details
- No：1506
- Updated Date：2019/02/28 09:00
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What is application procedure for Co-Location service (Internal Connection Line/External Connecti...
Please submit an application via arrowface.For the detailed operation procedure, please refer to "arrowface Operation Manual" on the arrowface top page.-Rega... Show Details
- No：3363
- Updated Date：2019/02/28 09:00
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How can we find documents related Co-Location (Co-Location Service Guide, arrownet Guidelines for...
Documents related Co-Location can be found at System Documents Site.[System Documents Site] System Documents > Co-LocationURL:https://faqsd.jpx.co.jp/cate... Show Details
- No：4360
- Updated Date：2019/02/28 09:00
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How can we enter the Co-Location room?
Guide for admission of JPX Co-Location Service can be found at System Documents Site.[System Documents Site] System Documents > Co-LocationURL:https://faq... Show Details
- No：4362
- Updated Date：2018/04/09 09:00
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What JPX business systems can we connect from Co-Location site?
The JPX business systems available from Co-Location site are as below.- arrowhead- ToSTNeT- FLEX- J-GATE (API, ITCH) Show Details
- No：5662
- Updated Date：2019/02/28 09:00
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When canceling the lines, does carrier conduct any work?
Carrier removes network termination unit. After carrier contacts a user about the work, the work will be conducted. Show Details
- No：5666
- Updated Date：2019/02/28 09:00
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How to change contract rack's electricity threshold
Please open "Rack List" on arrowface and click "Create the rack change application" on the bottom of the page.*For the detailed operation procedure, please r... Show Details
- No：5671
- Updated Date：2019/02/28 09:00
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If we finished Simplified Reachability Test before arrownet Network Reachability Test successfull...
arrownet Network Reachability Test checks error detection and error recovery detection from arrownet TSE monitor LAN.For confirming the quality of a line, pl... Show Details
- No：5678
- Updated Date：2019/06/03 09:00
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Is it possible to directly connect the adjacent Rack Cabinets of the same user at the Co-Location...
It is possible to connect adjacent Rack Cabinets through cable holes on the side of Rack Cabinets. Show Details
- No：5688
- Updated Date：2019/02/28 09:00
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After changing line termination, we would like to confirm connection to Clearing system.
After changing line termination, it is possible to connect to JSCC site on that day. When you change line termination during weekends and national holidays, ... Show Details
- No：5689
- Updated Date：2019/02/28 09:00