JPX Market Innovation & Research / Japan Exchange Group
- Application & System Support > Application FAQ > Application Procedure
Application & System Support
Contacts for JPX Service Desk
TEL: +81-50-3819-1070
Email: servicedesk@jpx.co.jp
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3822-8900
Email: j-gate3@jpx.co.jp
TEL: +81-50-3819-1076
Email: servicedesk_clearing@jpx.co.jp
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Frequently Referenced FAQ
FAQ within [ Application Procedure ]
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Since the cancellation request has been submitted to SD, is it possible to shutdown the router/L3...
Until the day of the cancellation, TSE is monitoring the lines for any network failures. Shutting down the router/L3SW without advance notice is considered ... Show Details
- No：152
- Updated Date：2019/10/15 09:00
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How many User LAN (/24) addresses are available in maximum?
All users are highly requested to apply only for the number of User LANs that are really necessary.For more details, please contact JPX Service Desk. Show Details
- No：1505
- Updated Date：2019/02/28 09:00
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How to apply for the arrownet cloud user connection
After signing in to the arrowface, please press the button of "Application Form List" of "Application" and submit "Quote Request for New arrownet Line (Physi... Show Details
- No：8874
- Updated Date：2020/06/15 09:00
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Does L1 Multicast Line deploy the storm control function?
L1 Multicast Line does not deploy the storm control function. All packets sent from users are discarded at the edge switch. Show Details
- No：16688
- Updated Date：2023/07/31 17:00
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We would like to connect Production Environment via arrownet cloud user connection. Can we select...
Only Test Environment is available for arrownet cloud user connection. Production Environment is unavailable. Show Details
- No：8876
- Updated Date：2020/06/15 09:00
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Is it possible to share an arrownet Line with multiple users?
It's possible a system vendor makes a contract for an arrownet Line and provides it to several trading participants. That's called system sharing, and it's f... Show Details
- No：13120
- Updated Date：2022/04/01 09:00
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What is the available bandwidth of L1 Multicast Line in JPX Co-Location?
Only 10G line is available. Show Details
- No：16684
- Updated Date：2023/07/31 17:00
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I would like to know the way to set the virtual interface.
When submitting an application, please fill in "AWS account ID" in "Special Note" of the application.JPX will newly create the virtual interface in accordanc... Show Details
- No：8885
- Updated Date：2025/12/22 09:00
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We think there is no minimum contract period or arrownet cloud connection. Is there any penalty f...
As you recognize, there is no minimum contract period or arrownet cloud user connection.Therefore, if you are not using the line any more, it is okay to canc... Show Details
- No：8890
- Updated Date：2020/06/15 09:00
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What are the PING IP addresses to check the network connectivity to JPX?
[JPX VPN]-For arrowhead/FLEX/ToSTNeT/J-GATE/ClearingProduction Environment: 10.17.127.2 / 10.18.127.2Test Environment: 10.17.127.4-For J-NET portal, JPX Info... Show Details
- No：193
- Updated Date：2022/05/02 09:00
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