- Application & System Support > Application FAQ > Application Procedure
Application & System Support
Contacts for JPX Service Desk
TEL: +81-50-3819-1070
Email: servicedesk@jpx.co.jp
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3822-8900
Email: j-gate3@jpx.co.jp
TEL: +81-50-3819-1076
Email: servicedesk_clearing@jpx.co.jp
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Frequently Referenced FAQ
FAQ within [ Application Procedure ]
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Is it possible to share an arrownet Line with multiple users?
It's possible a system vendor makes a contract for an arrownet Line and provides it to several trading participants. That's called system sharing, and it's f... Show Details
- No：13120
- Updated Date：2022/04/01 09:00
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How many User LAN (/24) addresses are available in maximum?
All users are highly requested to apply only for the number of User LANs that are really necessary.For more details, please contact JPX Service Desk. Show Details
- No：1505
- Updated Date：2019/02/28 09:00
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On the application for arrownet cloud user connection, I cannot fill in the address of line termi...
Due to arrowface specification, "-" is automatically filled in when applying for arrownet cloud user connection.Please leave the address as it is and submit ... Show Details
- No：8875
- Updated Date：2020/06/15 09:00
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When applying for arrownet cloud user connection, is it possible to select Access Point other tha...
For arrownet cloud user connection, AP3 is the only choice for now. Show Details
- No：8878
- Updated Date：2020/06/15 09:00
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Is it possible to receive FLEX and ITCH in one single L1 Multicast Line in JPX Co-Location?
When using L1 Multicast Line, users need to install FLEX line and ITCH line separately.If a user orders L1 Multicast Line for FLEX and L1 Multicast Line for ... Show Details
- No：16686
- Updated Date：2023/07/31 17:00
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Which line is targeted for Express Service for arrownet v2 Intra-building - Cross Connection?
The line shown below is targeted for Express Service for arrownet v2 Intra-building - Cross Connection.For more detail, please refer to "arrownet version2.0 ... Show Details
- No：9195
- Updated Date：2020/08/03 09:00
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I would like to add user LAN address(/24) to Co-Location internal connection, but I can't find wh...
Please follow the below steps when you create "JPX Co-Location Application for Change of Co-Lo Dedicated Internal Connection Line"1. Input your desired chang... Show Details
- No：5696
- Updated Date：2019/02/28 09:00
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What is the lead time for Express Service for arrownet v2 Intra-building - Cross Connection?
The normal lead time will be about 0.5 months (10 business days in the shortest case) after the application is approved. Normally, the environment setting da... Show Details
- No：9196
- Updated Date：2020/08/03 09:00
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Does L1 Multicast Line deploy the storm control function?
L1 Multicast Line does not deploy the storm control function. All packets sent from users are discarded at the edge switch. Show Details
- No：16688
- Updated Date：2023/07/31 17:00
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Are there any other choices of cloud operator other than AWS when using arrownet cloud user conne...
Currently, only AWS is the possible choice for arrownet cloud user connection.Therefore, other cloud operators cannot be choosen. Show Details
- No：8884
- Updated Date：2020/06/15 09:00
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