JPX Market Innovation & Research / Japan Exchange Group
- Application & System Support > Application FAQ > Application Procedure
Application & System Support
Contacts for JPX Service Desk
TEL: +81-50-3819-1070
Email: servicedesk@jpx.co.jp
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3822-8900
Email: j-gate3@jpx.co.jp
TEL: +81-50-3819-1076
Email: servicedesk_clearing@jpx.co.jp
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- 2026/03/02 09:00 The new FAQ has been updated !
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Frequently Referenced FAQ
FAQ within [ Application Procedure ]
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What is the lead time for Express Service for arrownet v2 Intra-building - Cross Connection?
The normal lead time will be about 0.5 months (10 business days in the shortest case) after the application is approved. Normally, the environment setting da... Show Details
- No：9196
- Updated Date：2020/08/03 09:00
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How many User LAN (/24) addresses are available in maximum?
All users are highly requested to apply only for the number of User LANs that are really necessary.For more details, please contact JPX Service Desk. Show Details
- No：1505
- Updated Date：2019/02/28 09:00
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Are there any other choices of cloud operator other than AWS when using arrownet cloud user conne...
Currently, only AWS is the possible choice for arrownet cloud user connection.Therefore, other cloud operators cannot be choosen. Show Details
- No：8884
- Updated Date：2020/06/15 09:00
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What is the available bandwidth of L1 Multicast Line in JPX Co-Location?
Only 10G line is available. Show Details
- No：16684
- Updated Date：2023/07/31 17:00
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We want to change our contacts number and mail address because there was our personnel change.
It is necessary to submit an application via arrowface.After logging in arrowface, click [Contract&Config] and select [Contacts], fill in the required items ... Show Details
- No：7203
- Updated Date：2020/01/27 09:00
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On the application for arrownet cloud user connection, I cannot fill in the address of line termi...
Due to arrowface specification, "-" is automatically filled in when applying for arrownet cloud user connection.Please leave the address as it is and submit ... Show Details
- No：8875
- Updated Date：2020/06/15 09:00
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How to apply for Express Service for arrownet v2 Intra-building - Cross Connection?
Users are requested to submit an application on arrowface portal. Proceed to [Contract&Config] > [Co-Lo] > [Patch Panel List] and select "arrownet v2 O... Show Details
- No：9197
- Updated Date：2020/08/03 09:00
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Does L1 Multicast Line deploy the storm control function?
L1 Multicast Line does not deploy the storm control function. All packets sent from users are discarded at the edge switch. Show Details
- No：16688
- Updated Date：2023/07/31 17:00
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Is it possible to connect to SP other than JPX (such as JASDEC and TFX) through arrownet cloud us...
It is impossible to use JASDEC and TFX through arrownet cloud user connection. Show Details
- No：8880
- Updated Date：2022/05/30 09:00
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We would like to connect Production Environment via arrownet cloud user connection. Can we select...
Only Test Environment is available for arrownet cloud user connection. Production Environment is unavailable. Show Details
- No：8876
- Updated Date：2020/06/15 09:00
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