- Application & System Support > Application FAQ > Application Procedure
Application & System Support
Contacts for JPX Service Desk
TEL: +81-50-3819-1070
Email: servicedesk@jpx.co.jp
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3822-8900
Email: j-gate3@jpx.co.jp
TEL: +81-50-3819-1076
Email: servicedesk_clearing@jpx.co.jp
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Frequently Referenced FAQ
FAQ within [ Application Procedure ]
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What is the lead time for Express Service for arrownet v2 Intra-building - Cross Connection?
The normal lead time will be about 0.5 months (10 business days in the shortest case) after the application is approved. Normally, the environment setting da... Show Details
- No：9196
- Updated Date：2020/08/03 09:00
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Is it possible to share an arrownet Line with multiple users?
It's possible a system vendor makes a contract for an arrownet Line and provides it to several trading participants. That's called system sharing, and it's f... Show Details
- No：13120
- Updated Date：2022/04/01 09:00
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Is it possible to receive FLEX and ITCH in one single L1 Multicast Line in JPX Co-Location?
When using L1 Multicast Line, users need to install FLEX line and ITCH line separately.If a user orders L1 Multicast Line for FLEX and L1 Multicast Line for ... Show Details
- No：16686
- Updated Date：2023/07/31 17:00
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Is it possible to select redundancy as a line composition of arrownet cloud user connection?
As of now, it is not possible to choose redundancy when only using cloud connection. Show Details
- No：8893
- Updated Date：2020/06/15 09:00
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Are there any other choices of cloud operator other than AWS when using arrownet cloud user conne...
Currently, only AWS is the possible choice for arrownet cloud user connection.Therefore, other cloud operators cannot be choosen. Show Details
- No：8884
- Updated Date：2020/06/15 09:00
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How to apply for Express Service for arrownet v2 Intra-building - Cross Connection?
Users are requested to submit an application on arrowface portal. Proceed to [Contract&Config] > [Co-Lo] > [Patch Panel List] and select "arrownet v2 O... Show Details
- No：9197
- Updated Date：2020/08/03 09:00
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Does L1 Multicast Line deploy the storm control function?
L1 Multicast Line does not deploy the storm control function. All packets sent from users are discarded at the edge switch. Show Details
- No：16688
- Updated Date：2023/07/31 17:00
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We would like to execute Ping to IP address for Simplified Reachability Test. Is available time o...
You can execute Ping to IP address for Simplified Reachability Test for 24 hours/365 days. For avoiding high-load, please take care not to send much data and... Show Details
- No：5691
- Updated Date：2019/02/28 09:00
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We turn off our internal LAN for work at our office. Is it necessary to request to monitor deacti...
Please request monitoring deactivation when there is influence on the port of user side's LAN of Network Termination Unit.Please request monitoring deactivat... Show Details
- No：5705
- Updated Date：2019/06/03 09:00
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I would like to add user LAN address(/24) to Co-Location internal connection, but I can't find wh...
Please follow the below steps when you create "JPX Co-Location Application for Change of Co-Lo Dedicated Internal Connection Line"1. Input your desired chang... Show Details
- No：5696
- Updated Date：2019/02/28 09:00
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