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- Application & System Support > Application FAQ > Application Procedure
Application & System Support
Contacts for JPX Service Desk
TEL: +81-50-3819-1070
Email: servicedesk@jpx.co.jp
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3822-8900
Email: j-gate3@jpx.co.jp
TEL: +81-50-3819-1076
Email: servicedesk_clearing@jpx.co.jp
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Frequently Referenced FAQ
FAQ within [ Application Procedure ]
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How do we create Target ID to see the invoices of arrownet and JPX Co-location?
Please go to the page of application for New User ID on arrowface to create it. *Please refer to "arrowface Operation Manual" 9-2. Application for New Use... Show Details
- No：2910
- Updated Date：2019/02/28 09:00
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Is it possible to see invoices for test environment service with the Target ID for referring to a...
Yes, it is.Please contact JPX Service Desk for the application procedures to enable you to refer to the invoice for test environment service. Show Details
- No：2909
- Updated Date：2024/11/05 09:00
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To reduce the risk of system failure, is it mandatory to have line redundant composition? Please ...
[JPX]In order to reduce the risks of AP failure, redundant configuration connecting to either AP2, AP3, or AP4 is recommended.Multicast transmission is not r... Show Details
- No：140
- Updated Date：2022/05/30 09:00
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In arrowface Screen Help (FAQ site), is the meaning of each status shown in applications status l...
Please refer to column "application" of status guidance in arrowface Page Help in FAQ site. [arrowface Page Help (FAQ) ] URL: https://faqsd.jpx.co.jp/faq... Show Details
- No：3356
- Updated Date：2019/02/28 09:00
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What is the PING IP address to check the network connectivity to TFX?
As TFX does not have facility to respond to the PING, please check the connectivity with Telnet (or any other ways) . Show Details
- No：187
- Updated Date：2019/02/28 09:00
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To use Clearing/Clearing(OTC) systems, is Business Communication Test required?
Not required for Clearing system. There is no Business Communication Test for Clearing(OTC) system. Show Details
- No：178
- Updated Date：2015/10/19 09:00
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Is it possible to share a router/L3SW for JASDEC and other SPs?
No, JASDEC does not allow users to share such devices with other SPs.For further information, please see the System Documents Site shown below.[System Docume... Show Details
- No：185
- Updated Date：2025/12/22 09:00
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Is it possible to use a single user LAN address (/24) exclusively for one business system (e.g., ...
Effective December 1, 2023, the allocation method for address ranges for each business system has been discontinued.Thus, it is possible to use a single user... Show Details
- No：1504
- Updated Date：2025/01/27 09:00
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I would like to add user LAN address (/24) to arrownet connection, but I can't find where to writ...
Please follow the below steps when you create "Quote Request for Change of arrownet Line".1. Input your desired change date on the application form and check... Show Details
- No：5695
- Updated Date：2026/03/23 09:00
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I would like to add user LAN address(/24) to Co-Location internal connection, but I can't find wh...
Please follow the below steps when you create "JPX Co-Location Application for Change of Co-Lo Dedicated Internal Connection Line"1. Input your desired chang... Show Details
- No：5696
- Updated Date：2019/02/28 09:00
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