We want to change our contacts number and mail address because there was our personnel change.

It is necessary to submit an application via arrowface.After logging in arrowface, click [Contract&Config] and select [Contacts], fill in the required items ... Show Details

Is it possible to share an arrownet Line with multiple users?

It's possible a system vendor makes a contract for an arrownet Line and provides it to several trading participants. That's called system sharing, and it's f... Show Details

What is the application procedure when company name is changed, company merged, company split?

Please submit "Request for Change of Company Name" via the arrowface portal when the company name is changed or the company itself has been merged or divided... Show Details

Since the cancellation request has been submitted to SD, is it possible to shutdown the router/L3...

Until the day of the cancellation, TSE is monitoring the lines for any network failures. Shutting down the router/L3SW without advance notice is considered ... Show Details

Which application form should I submit if I want to remove arrowhead virtual server?

Please submit a removal application form from "arrowhead Virtual Server List" on arrowface.*Please refer to "arrowface Operation Manual" 4-1-9. Removal Virtu... Show Details

How many User LAN (/24) addresses are available in maximum?

All users are highly requested to apply only for the number of User LANs that are really necessary.For more details, please contact JPX Service Desk. Show Details

What is the lead time for Express Service for arrownet Intra-building - Cross Connection?

The normal lead time will be about 0.5 months (10 business days in the shortest case) after the application is approved. Normally, the environment setting da... Show Details

How to apply for Express Service for arrownet Intra-building - Cross Connection?

Users are requested to submit an application on arrowface portal. Proceed to [Contract&Config] > [Co-Lo] > [Patch Panel List] and select "arrownet OB" ... Show Details

Which line is targeted for Express Service for arrownet Intra-building - Cross Connection?

The line shown below is targeted for Express Service for arrownet Intra-building - Cross Connection.For more detail, please refer to "[arrownet] Price List" ... Show Details

Is it possible to use a single user LAN address (/24) exclusively for one business system (e.g., ...

Effective December 1, 2023, the allocation method for address ranges for each business system has been discontinued.Thus, it is possible to use a single user... Show Details