Since the cancellation request has been submitted to SD, is it possible to shutdown the router/L3...

Until the day of the cancellation, TSE is monitoring the lines for any network failures. Shutting down the router/L3SW without advance notice is considered ... Show Details

How many User LAN (/24) addresses are available in maximum?

All users are highly requested to apply only for the number of User LANs that are really necessary.For more details, please contact JPX Service Desk. Show Details

Is it possible to share an arrownet Line with multiple users?

It's possible a system vendor makes a contract for an arrownet Line and provides it to several trading participants. That's called system sharing, and it's f... Show Details

We turn off our internal LAN for work at our office. Is it necessary to request to monitor deacti...

Please request monitoring deactivation when there is influence on the port of user side's LAN of Network Termination Unit.Please request monitoring deactivat... Show Details

We want to change our contacts number and mail address because there was our personnel change.

It is necessary to submit an application via arrowface.After logging in arrowface, click [Contract&Config] and select [Contacts], fill in the required items ... Show Details

What is the application procedure when company name is changed, company merged, company split?

Please submit "Request for Change of Company Name" via the arrowface portal when the company name is changed or the company itself has been merged or divided... Show Details

Is it possible to share a router/L3SW for JASDEC and other SPs?

No, JASDEC does not allow users to share such devices with other SPs.For further information, please see the System Documents Site shown below.[System Docume... Show Details

What is the lead time for Express Service for arrownet Intra-building - Cross Connection?

The normal lead time will be about 0.5 months (10 business days in the shortest case) after the application is approved. Normally, the environment setting da... Show Details

Which application form should I submit if I want to remove Virtual Servers for ToSTNeT?

Please submit an Application for Removal of ToSTNeT Virtual Server from ToSTNeT Virtual Server List on arrowface.*Please refer to "arrowface Operation Manual... Show Details

Is there any requirement of minimum usage period for arrownet line? Is there a penalty fee?

The minimum usage period is one year.If cancelled before minimum usage period, the penalty fee will be imposed. Show Details