Application & System Support
Online Inquiry
(application procedure)
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
(arrownet support)
TEL： +81-50-3819-1030
Email： arrownet_support@jpx.co.jp
(arrowhead/ToSTNeT)
TEL： +81-50-3822-8882
Email： arrowhead@jpx.co.jp
TEL： 0570-005-554
*Charged Call
(*IP-phone: +81-50-3819-1140)
Email： j-gate@jpx.co.jp
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
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Frequently Referenced FAQ
FAQ within [ J-GATE ]
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Let me know the type of J-GATE login ID (user type, order type).
The type of login ID (type of user) in J-GATE is as follows. [Admin Sub-participant] - Admin Trading - TradeGuard [General Sub-participant] - Termin... Show Details
- No：6876
- Updated Date：2019/07/01 09:00
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Can I change the language from Japanese to English on the bill for Test Environment Use?
Please submit [Request for Registration of Billing Address for Test Environment Use] on arrrowface.[How to submit the application on arrowface]1. Access arro... Show Details
- No：5672
- Updated Date：2021/07/19 09:00
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As ASP, how to apply for J-GATE for User ID/SPC code of each Trading Participant?
You are required to apply from arrowface. However, application forms(ASP) differ depending upon common vendors or Trading Participants.For further informatio... Show Details
- No：1618
- Updated Date：2019/06/03 09:00
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What's the difference between Shared TAP and Dedicated TAP?
Dedicated TAP is used only by the User IDs of the TAP owner. This pay service enables the user to control the timing of ordering.Shared TAP is used by User I... Show Details
- No：1556
- Updated Date：2015/11/02 09:00
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Is it ppossible to share one 1G or lower bandwidth multicast line for receiving a data feed of bo...
Both FLEX and J-GATE(ITCH) are not avairable on 1G or lower multicast line.1G line for each or a 10G line is necessary to get both feeds.It is possible to ge... Show Details
- No：1614
- Updated Date：2019/06/03 09:00
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How can we find J-GATE Connectivity Manual/specification?
J-GATE Connectivity Manual can be found at System Documents Site.[System Documents Site] J-GATE > Connection Specifications/Guidelines RelatedURL: https:/... Show Details
- No：4361
- Updated Date：2019/10/15 09:00
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An User-ID could share to have an access with both JPX(OSE) and TOCOM?
It requires to have a Login ID for each systems of JPX(OSE) and TOCOM. Show Details
- No：1601
- Updated Date：2019/02/28 09:00
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What is the required bandwidth (maximum bandwidth) for multicast service such as FLEX/J-GATE (ITCH)?
The bandwidth required for each multicast service is as follows. FLEX Standard: 100Mbps FLEX Full: 100Mbps FLEX Standard High Speed Index: 120Mbps *Aft... Show Details
- No：5680
- Updated Date：2020/01/06 09:00
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Is it necessary to apply for permission to disclose the Manual/API Kit when using it only interna...
If it is for internal use only, applying for permission to disclose the Manual/API Kit is not required. Show Details
- No：1617
- Updated Date：2019/06/03 09:00
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Where to find documents/specification related to J-GATE (API)?
Documents related J-GATE (API) can be found at System Documents Site.[System Documents Site] J-GATE > Application/Usage Fee RelatedURL: https://faqsd.jpx.... Show Details
- No：1615
- Updated Date：2019/10/15 09:00