Application & System Support
Online Inquiry
(application procedure)
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
(arrownet support)
TEL： +81-50-3819-1030
Email： arrownet_support@jpx.co.jp
(arrowhead/ToSTNeT)
TEL： +81-50-3822-8882
Email： arrowhead@jpx.co.jp
TEL： 0570-005-554
*Charged Call
(*IP-phone: +81-50-3819-1140)
Email： j-gate@jpx.co.jp
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
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Info&News
- 2019/10/07 09:00 The new FAQ categ...
- 2019/09/30 09:00 The new FAQ has b...
- 2019/09/30 09:00 The new FAQ has b...
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Frequently Referenced FAQ
FAQ within [ J-GATE ]
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As ASP, how to apply for J-GATE for User ID/SPC code of each Trading Participant?
You are required to apply from arrowface. However, application forms(ASP) differ depending upon common vendors or Trading Participants.For further informatio... Show Details
- No：1618
- Updated Date：2019/06/03 09:00
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What's the difference between Shared TAP and Dedicated TAP?
Dedicated TAP is used only by the User IDs of the TAP owner. This pay service enables the user to control the timing of ordering.Shared TAP is used by User I... Show Details
- No：1556
- Updated Date：2015/11/02 09:00
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We want our conpany name to list on "List of ISVs" in arrowhead and J-GATE.
Please refer to JPX website which shows "List of ISVs" and the procedure. - Equities Trading Services [Current system] URL: https://www.jpx.co.jp/englis... Show Details
- No：7405
- Updated Date：2019/09/30 09:00
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Is it necessary to apply for permission to disclose the Manual/API Kit when using it only interna...
If it is for internal use only, applying for permission to disclose the Manual/API Kit is not required. Show Details
- No：1617
- Updated Date：2019/06/03 09:00
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Maximum number of IDs allowed on one Dedicated TAP.
10IDs per Dedicated TAP. Show Details
- No：1611
- Updated Date：2015/12/28 09:00
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Where to find documents/specification related to J-GATE (API)?
Documents related J-GATE (API) can be found at System Documents Site.[System Documents Site] J-GATE > Application/Usage Fee RelatedURL: https://faqsd.jpx.... Show Details
- No：1615
- Updated Date：2019/10/15 09:00
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Please tell us the maximum bandwidth of multicast services available at arrownet (FLEX, J-GATE(IT...
Please refer to the maximum bandwidth for each multicast service as follows.FLEX Standard : 100MbpsFLEX Full : 100MbpsFLEX Standard High Speed Index : 120Mbp... Show Details
- No：5680
- Updated Date：2019/03/11 09:00
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How can we know the weekdays test schedule of J-GATE?
For about the test schedule of J-GATE, please refer to J-GATE User Connectivity Test Guide which located inside the System Documents Site below.[System Docum... Show Details
- No：3588
- Updated Date：2018/10/29 09:00
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How can we know the holiday test schedule of J-GATE?
The test schedule is described on J-GATE User Connectivity Test Guide.[System Documents Site] J-GATE > Test RelatedURL:https://faqsd.jpx.co.jp/category/sh... Show Details
- No：3359
- Updated Date：2018/10/29 09:00
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How can I submit an application for production operations of dedicated TAP in J-GATE?
Please submit applications forms for production operation on "List of J-GATE Dedicated TAP" via arrowface. Please refer to "arrowface Operation Manual" 4-... Show Details
- No：3358
- Updated Date：2017/07/03 09:00