Application & System Support
Online Inquiry
(application procedure)
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
(arrownet support)
TEL： +81-50-3819-1030
Email： arrownet_support@jpx.co.jp
(arrowhead/ToSTNeT)
TEL： +81-50-3822-8882
Email： arrowhead@jpx.co.jp
TEL： 0570-005-554
*Charged Call
(*IP-phone: +81-50-3819-1140)
Email： j-gate@jpx.co.jp
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
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Info&News
- 2020/01/06 09:00 The new FAQ has b...
- 2020/01/06 09:00 The new FAQ has b...
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Frequently Referenced FAQ
FAQ within [ J-GATE ]
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As ASP, how to apply for J-GATE for User ID/SPC code of each Trading Participant?
You are required to apply from arrowface. However, application forms(ASP) differ depending upon common vendors or Trading Participants.For further informatio... Show Details
- No：1618
- Updated Date：2019/06/03 09:00
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What is the required bandwidth (maximum bandwidth) for multicast service such as FLEX/J-GATE (ITCH)?
The bandwidth required for each multicast service is as follows. FLEX Standard: 100Mbps FLEX Full: 100Mbps FLEX Standard High Speed Index: 120Mbps *Aft... Show Details
- No：5680
- Updated Date：2020/01/06 09:00
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We want our company name to list on "List of ISVs" in arrowhead and J-GATE.
Please refer to JPX website which shows "List of ISVs" and the procedure.- Equities Trading ServicesURL: https://www.jpx.co.jp/english/systems/equities-tradi... Show Details
- No：7405
- Updated Date：2020/01/27 09:00
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How can we know the holiday test schedule of J-GATE?
The test schedule is described on J-GATE User Connectivity Test Guide.[System Documents Site] J-GATE > Test RelatedURL:https://faqsd.jpx.co.jp/category/sh... Show Details
- No：3359
- Updated Date：2018/10/29 09:00
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What's the difference between Shared TAP and Dedicated TAP?
Dedicated TAP is used only by the User IDs of the TAP owner. This pay service enables the user to control the timing of ordering.Shared TAP is used by User I... Show Details
- No：1556
- Updated Date：2015/11/02 09:00
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Is it necessary to apply for the disclosure of J-GATE (OSE/TOCOM) API Kit and specifications/manual?
You must apply the confirmation form.Application procedure will be as follows.1. Submit "Application Form for API Kit" to OSE IT Development Department.(*1)2... Show Details
- No：1553
- Updated Date：2019/10/15 09:00
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How can we find J-GATE Connectivity Manual/specification?
J-GATE Connectivity Manual can be found at System Documents Site.[System Documents Site] J-GATE > Connection Specifications/Guidelines RelatedURL: https:/... Show Details
- No：4361
- Updated Date：2019/10/15 09:00
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How can we know the weekdays test schedule of J-GATE?
For about the test schedule of J-GATE, please refer to J-GATE User Connectivity Test Guide which located inside the System Documents Site below.[System Docum... Show Details
- No：3588
- Updated Date：2018/10/29 09:00
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Where to find documents/specification related to J-GATE (API)?
Documents related J-GATE (API) can be found at System Documents Site.[System Documents Site] J-GATE > Application/Usage Fee RelatedURL: https://faqsd.jpx.... Show Details
- No：1615
- Updated Date：2019/10/15 09:00
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Maximum number of IDs allowed on one Dedicated TAP.
10IDs per Dedicated TAP. Show Details
- No：1611
- Updated Date：2015/12/28 09:00