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Application & System Support
Contacts for JPX Service Desk
TEL: +81-50-3819-1070
Email: servicedesk@jpx.co.jp
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3822-8900
Email: j-gate3@jpx.co.jp
TEL: +81-50-3819-1076
Email: servicedesk_clearing@jpx.co.jp
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Frequently Referenced FAQ
FAQ within [ JPX Clearing ]
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As ASP, how to apply for J-GATE for User ID/SPC code of each Trading Participant?
You are required to apply from arrowface. However, application forms (ASP) differ depending upon common vendors or Trading Participants.For further informati... Show Details
- No：1618
- Updated Date：2023/08/28 09:00
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What is the contact information for the clearing system such as JSCC and JPX Service Desk?
Please contact these desks as below -1. Application/Failure[Application] JPX Service Desk (application procedure)TEL: 050-3819-1070Email: servicedesk@jpx.co.... Show Details
- No：3977
- Updated Date：2024/02/19 09:00
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What kind of procedures (applications) do I need follow to use JSCC FTP Site?
To use the JSCC FTP site, please fill out and send the application form to JPX Service Desk (clearing) at <servicedesk_clearing@jpx.co.jp> by email.The... Show Details
- No：3983
- Updated Date：2023/03/27 09:00
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How do I confirm the login password for Target JSCC site?
If the group administrators of your company are present, please ask them to reset the password.If you do not know the group administrators, please send an em... Show Details
- No：11249
- Updated Date：2023/05/22 09:00
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What is the bandwidth required for the JPX business systems?
Requirement bandwidth for JPX Business Systems, please refer to "arrownet v2 Guideline for Procedures Operations(JPX) - Appendix 2" published on System Docum... Show Details
- No：139
- Updated Date：2019/09/24 09:00
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What is FTP in Clearing System?
It refers to a channel which retrieves all information by FTP.Files related to Listed Derivatives, Listed Cash Products, IRS, and CDS are created at a fixed ... Show Details
- No：3982
- Updated Date：2019/07/22 09:00
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Please tell us about SSO and user ID in Clearing System (CMF, cCran etc.). Can we have an operati...
SSO (Single Sign On) system allow you to use multiple systems by one user ID and manage user unitarily.The systems you can login and manage IDs in SSO/Portal... Show Details
- No：3978
- Updated Date：2023/03/27 09:00
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Is Windows 10 LTSB version available on the Clearing system?
We cannot guarantee the operation on Windows 10 LTSB version in the Clearing system.Please prepare Windows 10 professional 64bit as described in the manual. Show Details
- No：11834
- Updated Date：2021/08/02 09:00
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Is SFTP communication possible on the FTP site of the Clearing system?
SFTP is not supported on FTP site of the Clearing system.Please use FTP SSL3.0 / TLS1.0 / TLS1.2 connection. Show Details
- No：11833
- Updated Date：2021/08/02 09:00
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Where can I find holiday test dates/schedule of Clearing System?
If there is no replace of the Clearing System, there is no holiday test date.The schedule of the holiday test accompanying the system replace etc. will be di... Show Details
- No：8343
- Updated Date：2020/03/02 09:00
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