JPX Market Innovation & Research / Japan Exchange Group
Application & System Support
Contacts for JPX Service Desk
TEL: +81-50-3819-1070
Email: servicedesk@jpx.co.jp
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3822-8900
Email: j-gate3@jpx.co.jp
TEL: +81-50-3819-1076
Email: servicedesk_clearing@jpx.co.jp
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Info&News
- 2026/03/02 09:00 The new FAQ has been updated !
- 2026/03/02 09:00 The new FAQ has been uploaded !
- 2025/12/04 16:00 Notice Regarding Change of Login Method for the System Documents Site
Keyword Search
Frequently Referenced FAQ
FAQ within [ FLEX ]
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[arrowhead4.0] We would like to confirm Trading hour for arrowhead/ToSTNeT/FLEX.
Regarding Trading hour in Production or Test Environment, please refer to "User Connection Test Guide for arrowhead"."User Connection Test Guide for arrowhea... Show Details
- No：11832
- Updated Date：2025/12/22 09:00
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[arrowhead4.0] What is the difference between FLEX Standard and Market by Order (MBO)?
There are differences in the issue information that can be received and the contents of dissemination.For example, Standard disseminates Index information an... Show Details
- No：179
- Updated Date：2025/01/27 09:00
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[arrowhead4.0] How can we get FLEX Connection Specification?
It is posted at the following location on System Documents Site.[System Documents Site]System Documents > arrowhead/ToSTNeT/FLEX > Connection Specifica... Show Details
- No：5690
- Updated Date：2026/03/02 09:00
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[arrowhead4.0] [arrowhead/ToSTNeT/FLEX] To participate in Weekend Test, do I need to submit an ap...
There is no need to submit an application to participate in Weekend Test.Please refer to "User Connection Test Guide for arrowhead" for the latest schedule."... Show Details
- No：17290
- Updated Date：2025/12/22 09:00
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Is there any website or a price list of usage fee for arrowhead/ToSTNeT/FLEX, information on usag...
[arrowhead/ToSTNeT (Production)]You can check the Trading Participation Fees (PDF) on JPX website.It also includes a price list of per Virtual Server fee for... Show Details
- No：172
- Updated Date：2025/12/22 09:00
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What is the bandwidth required for the JPX business systems?
Requirement bandwidth for JPX Business Systems, please refer to "arrownet Guideline for Procedures Operations (JPX) - Appendix 2" published on System Documen... Show Details
- No：139
- Updated Date：2025/12/22 09:00
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What is the required bandwidth (maximum bandwidth) for multicast service such as FLEX/J-GATE (ITCH)?
The required bandwidth for each multicast service is as follows.FLEX Standard : 500MbpsFLEX Market by Order (MBO) : Only the lines with more than 10GbpsFLEX ... Show Details
- No：5680
- Updated Date：2025/01/27 09:00
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[arrowhead4.0] Could you tell me renewal price interval for Equities Trading on arrowhead?
A special quote is indicated whenever prices look likely to jump beyond a certain price range (quote parameter) from the last execution price, to prevent sho... Show Details
- No：7928
- Updated Date：2025/01/27 09:00
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[arrowhead4.0] Could you tell us regarding the Contact Information for the Weekend Test (User Con...
The contact information for both weekday tests and weekend tests is as follows.JPX Service Desk (arrowhead/ToSTNeT)TEL: +81-50-3822-8882E-mail: arrowhead@jpx... Show Details
- No：8705
- Updated Date：2025/01/27 09:00
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[arrowhead4.0] I would like to contract FLEX Service. May I have a contact information?
Please contact following for more details.TSE Equities, Data Service (JPXI Client Service)TEL: 050-3377-7859E-mail: mains-user@jpx.co.jp Show Details
- No：8205
- Updated Date：2025/01/27 09:00
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