Application & System Support
Contacts for JPX Service Desk
TEL: +81-50-3819-1070
Email: servicedesk@jpx.co.jp
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3822-8900
Email: j-gate3@jpx.co.jp
TEL: +81-50-3819-1076
Email: servicedesk_clearing@jpx.co.jp
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Info&News
- 2025/12/12 09:00 Server Maintenance
- 2025/12/04 16:00 Notice Regarding Change of Login Method for the System Documents Site
Keyword Search
Frequently Referenced FAQ
FAQ within [ FLEX ]
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[arrowhead4.0] Is it necessary to submit an application to remove the virtual server and drop-cop...
TSE will undertake the deletion of the existing Virtual Server information upon the commencement of the new system. Consequently, the submission of an applic... Show Details
- No：17362
- Updated Date：2024/03/11 09:00
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[arrowhead4.0] Could you tell us about information (IP Address and Port Number) of GW (Gateway) f...
The descriptions are published in "2.2.3. Exchange Trading System Side IP Address and Port Number" of "System Interface Requirements for arrowhead".Please re... Show Details
- No：8544
- Updated Date：2025/01/27 09:00
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[arrowhead4.0] Could you tell me renewal price interval for Equities Trading on arrowhead?
A special quote is indicated whenever prices look likely to jump beyond a certain price range (quote parameter) from the last execution price, to prevent sho... Show Details
- No：7928
- Updated Date：2025/01/27 09:00
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Is it possible to use a single user LAN address (/24) exclusively for one business system (e.g., ...
Effective December 1, 2023, the allocation method for address ranges for each business system has been discontinued.Thus, it is possible to use a single user... Show Details
- No：1504
- Updated Date：2025/01/27 09:00
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[arrowhead4.0] What issues are available in the Test Environment of arrowhead/ToSTNeT?
All issues of TSE/FSE are available in Test Environment A, except for issues exclusively used by TSE.You can check Issues exclusively used by TSE in User Con... Show Details
- No：16376
- Updated Date：2025/01/27 09:00
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[arrowhead4.0] Could you tell us regarding the Daily Price Limit (Trade Prices) of ToSTNeT?
Regarding the Trade Prices of ToSTNeT, please view the announcement on the JPX website.URL: https://www.jpx.co.jp/english/equities/trading/tostnet/02.html Show Details
- No：8704
- Updated Date：2025/01/27 09:00
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[arrowhead4.0] I'd like to know about Named Counterparty Order such as trading of single stock or...
Regarding sections which should be matched for Named Counterparty Order such as trading of single stock or basket via ToSTNeT trading, please refer to the fo... Show Details
- No：9590
- Updated Date：2025/01/27 09:00
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[arrowhead4.0] We would like to participate in tests for the Production/Test Environment. Can we ...
Please refer to "User Connection Test Guide for arrowhead" for the latest schedule.For the location of the latest version, please see "Latest Documents List"... Show Details
- No：3360
- Updated Date：2025/01/27 09:00
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[arrowhead4.0] I'd like to know about rules for closing auction at the limit price.
Regarding Closing Auction at the limit price for arrowhead, please refer to the following JPX website. URL: https://www.jpx.co.jp/english/equities/trading/do... Show Details
- No：9589
- Updated Date：2025/01/27 09:00
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What is the bandwidth required for the JPX business systems?
Requirement bandwidth for JPX Business Systems, please refer to "arrownet v2 Guideline for Procedures Operations(JPX) - Appendix 2" published on System Docum... Show Details
- No：139
- Updated Date：2025/01/27 09:00
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