JPX Business System

JPX Market Innovation & Research / Japan Exchange Group

FAQ Site (Application FAQ / System Support FAQ)

Font Size
S
M
L

Application & System Support > Application FAQ > JPX Business System

Application & System Support

Contacts for JPX Service Desk

Application Procedure

Open Hours: Business day 9:00 am - 6:30 pm
TEL: +81-50-3819-1070
Email: servicedesk@jpx.co.jp

arrownet support

Open Hours:
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp

arrowhead/ToSTNeT

Open Hours: Business day 7:00 am - 6:30 pm
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp

J-GATE

Open Hours:
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3822-8900
Email: j-gate3@jpx.co.jp

Clearing

Open Hours: Business day 9:00 am - 5:00 pm
TEL: +81-50-3819-1076
Email: servicedesk_clearing@jpx.co.jp

Log In

This site provides FAQ about JPX system specifications and applications, as well as contact information of each JPX Service Desk.

Info&News

2025/12/04 16:00 Notice Regarding Change of Login Method for the System Documents Site

Keyword Search

You can search by keyword or text, within 200 characters.

Put half-width space between keyword for AND search.
Put "l" between keyword for OR search.
Put "-" will exclude results that contain keyword after "-".

Frequently Referenced FAQ

Latest FAQ

FAQ within [ JPX Business System ]

1-10 of Total 131

≪ 1 / 14page ≫

About a document of the usage fee for Clearing System.

The usage fee for test environments of exchange-traded Clearing Systems is as follows. [For Clearing Participant] : Usage Fee - JPY 30,000 (monthly) + tax... Show Details
- No：6096
- Updated Date：2019/07/22 09:00
[arrowhead4.0] We would like to know how to add ToSTNeT virtual servers.

It is necessary to submit an application via arrowface.After logging in arrowface, in the "Production" case, please click [Application Form List]tab, select ... Show Details
- No：6873
- Updated Date：2025/01/27 09:00
Where can I find holiday test dates/schedule of Clearing System?

If there is no replace of the Clearing System, there is no holiday test date.The schedule of the holiday test accompanying the system replace etc. will be di... Show Details
- No：8343
- Updated Date：2020/03/02 09:00
[arrowhead4.0] Is there any requirement of minimum usage period for ToSTNeT?

There is no requirement of minimum usage period for ToSTNeT. Show Details
- No：169
- Updated Date：2025/01/27 09:00
How does API Kit cost to use?

You can use API Kit without any cost regardless of how many API Kits you use. Show Details
- No：1555
- Updated Date：2015/11/02 09:00
[arrowhead4.0] What is the trading hours of ToSTNeT?

Regarding the trading hours of ToSTNeT, please view the announcement on the JPX website.URL: https://www.jpx.co.jp/english/equities/trading/tostnet/02.html Show Details
- No：6484
- Updated Date：2025/01/27 09:00
[arrowhead4.0] If "ToSTNeT Virtual Server Checklist for Production Operations" has not been submi...

If you have not submitted "ToSTNeT Virtual Servers Checklist for Production Operation", the Virtual Servers will not be able to be in the production operatio... Show Details
- No：7601
- Updated Date：2025/01/27 09:00
What kind of procedures (applications) do I need follow to use JSCC FTP Site?

To use the JSCC FTP site, please fill out and send the application form to JPX Service Desk (clearing) at <servicedesk_clearing@jpx.co.jp> by email.The... Show Details
- No：3983
- Updated Date：2023/03/27 09:00
[arrowhead4.0] We would like to know how to add arrowhead virtual servers.

It is necessary to submit an application via arrowface.After logging in arrowface, in the "Production" case, please click [Application Form List] tab, select... Show Details
- No：6872
- Updated Date：2025/01/27 09:00
[arrowhead4.0] What is the (bid or ask) price for ToSTNeT Trading?

Please refer to the following JPX website for the trading price to be referred for ToSTNeT.URL: https://www.jpx.co.jp/english/equities/trading/tostnet/02.html Show Details
- No：11555
- Updated Date：2025/01/27 09:00

1-10 of Total 131

To Top of Page

PKSHA FAQ logo