JPX Business System

JPX Market Innovation & Research / Japan Exchange Group

FAQ Site (Application FAQ / System Support FAQ)

Font Size
S
M
L

Application & System Support > Application FAQ > JPX Business System

Application & System Support

Contacts for JPX Service Desk

Application Procedure

Open Hours: Business day 9:00 am - 6:30 pm
TEL: +81-50-3819-1070
Email: servicedesk@jpx.co.jp

arrownet support

Open Hours:
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp

arrowhead/ToSTNeT

Open Hours: Business day 7:00 am - 6:30 pm
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp

J-GATE

Open Hours:
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3822-8900
Email: j-gate3@jpx.co.jp

Clearing

Open Hours: Business day 9:00 am - 5:00 pm
TEL: +81-50-3819-1076
Email: servicedesk_clearing@jpx.co.jp

Log In

This site provides FAQ about JPX system specifications and applications, as well as contact information of each JPX Service Desk.

Info&News

2025/12/04 16:00 Notice Regarding Change of Login Method for the System Documents Site

Keyword Search

You can search by keyword or text, within 200 characters.

Put half-width space between keyword for AND search.
Put "l" between keyword for OR search.
Put "-" will exclude results that contain keyword after "-".

Frequently Referenced FAQ

Latest FAQ

FAQ within [ JPX Business System ]

1-10 of Total 131

≪ 1 / 14page ≫

[arrowhead4.0] Is there any requirement of minimum usage period for ToSTNeT?

There is no requirement of minimum usage period for ToSTNeT. Show Details
- No：169
- Updated Date：2025/01/27 09:00
[arrowhead4.0] Is there any modification for arrowhead trading hours?

TSE's afternoon session will be extended by 30 minutes and Pre-Closing will be held 5 minutes before the end of the afternoon session.Order Acceptance Hours ... Show Details
- No：17343
- Updated Date：2024/03/11 09:00
[arrowhead4.0] I would like to know necessary agreement with TSE, application for using FLEX (Mar...

Regarding necessary agreement with TSE, application for using FLEX, please view the announcement on the JPX website.URL: https://www.jpx.co.jp/english/market... Show Details
- No：6486
- Updated Date：2025/01/27 09:00
[arrowhead4.0] We would like to know how to add arrowhead virtual servers.

It is necessary to submit an application via arrowface.After logging in arrowface, in the "Production" case, please click [Application Form List] tab, select... Show Details
- No：6872
- Updated Date：2025/01/27 09:00
[arrowhead4.0] We would like to know how to add ToSTNeT virtual servers.

It is necessary to submit an application via arrowface.After logging in arrowface, in the "Production" case, please click [Application Form List]tab, select ... Show Details
- No：6873
- Updated Date：2025/01/27 09:00
[arrowhead4.0] What is the trading hours of ToSTNeT?

Regarding the trading hours of ToSTNeT, please view the announcement on the JPX website.URL: https://www.jpx.co.jp/english/equities/trading/tostnet/02.html Show Details
- No：6484
- Updated Date：2025/01/27 09:00
[arrowhead4.0] When is it available (online start/end time) for users to login arrowhead in produ...

Participant online time starts at 7:00am, and participant online time ends at 5:00pm.Please refrain from connecting or login on outside the online hours. Show Details
- No：162
- Updated Date：2025/01/27 09:00
What is FTP in Clearing System?

It refers to a channel which retrieves all information by FTP.Files related to Listed Derivatives, Listed Cash Products, IRS, and CDS are created at a fixed ... Show Details
- No：3982
- Updated Date：2019/07/22 09:00
What kind of procedures (applications) do I need follow to use JSCC FTP Site?

To use the JSCC FTP site, please fill out and send the application form to JPX Service Desk (clearing) at <servicedesk_clearing@jpx.co.jp> by email.The... Show Details
- No：3983
- Updated Date：2023/03/27 09:00
Please tell us about the application process for J-GATE.

Please refer to the procedure below according to application contents and submit an application on arrowface.Regarding arrowface operation procedures, please... Show Details
- No：6094
- Updated Date：2023/06/30 09:00

1-10 of Total 131

To Top of Page

PKSHA FAQ logo