JPX Business System

JPX Market Innovation & Research / Japan Exchange Group

FAQ Site (Application FAQ / System Support FAQ)

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Application & System Support > Application FAQ > JPX Business System

Application & System Support

Contacts for JPX Service Desk

Application Procedure

Open Hours: Business day 9:00 am - 6:30 pm
TEL: +81-50-3819-1070
Email: servicedesk@jpx.co.jp

arrownet support

Open Hours:
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp

arrowhead/ToSTNeT

Open Hours: Business day 7:00 am - 6:30 pm
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp

J-GATE

Open Hours:
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3822-8900
Email: j-gate3@jpx.co.jp

Clearing

Open Hours: Business day 9:00 am - 5:00 pm
TEL: +81-50-3819-1076
Email: servicedesk_clearing@jpx.co.jp

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This site provides FAQ about JPX system specifications and applications, as well as contact information of each JPX Service Desk.

Info&News

2025/12/04 16:00 Notice Regarding Change of Login Method for the System Documents Site

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Frequently Referenced FAQ

Latest FAQ

FAQ within [ JPX Business System ]

1-10 of Total 131

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[arrowhead4.0] What is the function of Hard-limit for the user?

For the outline of User-designated Hard-limit function, please refer to the following webpage.URL: https://www.jpx.co.jp/english/systems/equities-trading/01.... Show Details
- No：3592
- Updated Date：2025/01/27 09:00
[arrowhead4.0] We want to know what ETFs is.

Please refer to JPX website which shows ETFs.URL: https://www.jpx.co.jp/english/equities/products/etfs/index.html Show Details
- No：7407
- Updated Date：2025/01/27 09:00
[arrowhead4.0] Is there any change for delivery time for FLEX standard?

The following changes will be made.Through-the-day information (TSE) around 15:10 => around 15:40Backup information (TSE) around 15:15 => around 15:45T... Show Details
- No：17351
- Updated Date：2024/03/11 09:00
[arrowhead4.0] How can we add LLT code in arrowhead Virtual Servers?

The application for adding LLT code via arrowface is required.For operation method of arrowface, please find "arrowface Operation Manual" at top page of arro... Show Details
- No：7765
- Updated Date：2025/01/27 09:00
[arrowhead4.0] We would like to conduct STP test in arrowhead Test Environment.

Please send an E-mail to JPX Service Desk (arrowhead/ToSTNeT) <arrowhead@jpx.co.jp> with following two points.1. Subject: [Test Environment] Applicatio... Show Details
- No：10901
- Updated Date：2025/01/27 09:00
[arrowhead4.0] When is the Pre-Closing time?

It will be 5 minutes from 15:25 to 15:30. Show Details
- No：17345
- Updated Date：2024/03/11 09:00
[arrowhead4.0] What is the trading hours of ToSTNeT?

Regarding the trading hours of ToSTNeT, please view the announcement on the JPX website.URL: https://www.jpx.co.jp/english/equities/trading/tostnet/02.html Show Details
- No：6484
- Updated Date：2025/01/27 09:00
[arrowhead4.0] We would like to know how to add arrowhead virtual servers.

It is necessary to submit an application via arrowface.After logging in arrowface, in the "Production" case, please click [Application Form List] tab, select... Show Details
- No：6872
- Updated Date：2025/01/27 09:00
[arrowhead4.0] How can we find FAQ for arrowhead in Target?

Please see the following processes for arrowhead FAQ.[How to search]1. Go to Target JPX site.URL: https://portal.arrowfront.jp/target/x/tsebps/webportal/top.... Show Details
- No：7764
- Updated Date：2025/01/27 09:00
[arrowhead4.0] Please tell me about the Processing Capabilities (Capacity) of arrowhead.

For the Processing Capabilities of arrowhead, please check the following information posted on the JPX website.URL: https://www.jpx.co.jp/english/systems/equ... Show Details
- No：15648
- Updated Date：2025/01/27 09:00

1-10 of Total 131

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