JPX Business System

JPX Market Innovation & Research / Japan Exchange Group

FAQ Site (Application FAQ / System Support FAQ)

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Application & System Support > Application FAQ > JPX Business System

Application & System Support

Contacts for JPX Service Desk

Application Procedure

Open Hours: Business day 9:00 am - 6:30 pm
TEL: +81-50-3819-1070
Email: servicedesk@jpx.co.jp

arrownet support

Open Hours:
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp

arrowhead/ToSTNeT

Open Hours: Business day 7:00 am - 6:30 pm
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp

J-GATE

Open Hours:
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3822-8900
Email: j-gate3@jpx.co.jp

Clearing

Open Hours: Business day 9:00 am - 5:00 pm
TEL: +81-50-3819-1076
Email: servicedesk_clearing@jpx.co.jp

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This site provides FAQ about JPX system specifications and applications, as well as contact information of each JPX Service Desk.

Info&News

2026/03/02 09:00 The new FAQ has been updated !
2026/03/02 09:00 The new FAQ has been uploaded !
2025/12/04 16:00 Notice Regarding Change of Login Method for the System Documents Site

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Frequently Referenced FAQ

Latest FAQ

FAQ within [ JPX Business System ]

1-10 of Total 131

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[arrowhead4.0] We would like to know how to add arrowhead virtual servers.

It is necessary to submit an application via arrowface.After logging in arrowface, in the "Production" case, please click [Application Form List] tab, select... Show Details
- No：6872
- Updated Date：2025/01/27 09:00
[arrowhead4.0] Is there any requirement of minimum usage period for ToSTNeT?

There is no requirement of minimum usage period for ToSTNeT. Show Details
- No：169
- Updated Date：2025/01/27 09:00
What is the Connection conditions, such as IGMP version or routing protocol of ITCH?

IGMP version: IGMPv2Multicast routing protocol: PIM-SM Show Details
- No：1612
- Updated Date：2019/06/03 09:00
[arrowhead4.0] What is the trading hours of ToSTNeT?

Regarding the trading hours of ToSTNeT, please view the announcement on the JPX website.URL: https://www.jpx.co.jp/english/equities/trading/tostnet/02.html Show Details
- No：6484
- Updated Date：2025/01/27 09:00
[arrowhead4.0] We would like to know how to add ToSTNeT virtual servers.

It is necessary to submit an application via arrowface.After logging in arrowface, in the "Production" case, please click [Application Form List]tab, select ... Show Details
- No：6873
- Updated Date：2025/01/27 09:00
[arrowhead4.0] I would like to know necessary agreement with TSE, application for using FLEX (Mar...

Regarding necessary agreement with TSE, application for using FLEX, please view the announcement on the JPX website.URL: https://www.jpx.co.jp/english/market... Show Details
- No：6486
- Updated Date：2025/01/27 09:00
[arrowhead4.0] When should I submit "ToSTNeT Virtual Servers Checklist for Production Operations"?

The submission of the "ToSTNeT Virtual Servers Checklist for Production Operations" is a prerequisite for approving the application for ToSTNeT Virtual Serve... Show Details
- No：7600
- Updated Date：2025/01/27 09:00
[arrowhead4.0] We want to know what REITs is.

Please refer to JPX website which shows REITs.URL: https://www.jpx.co.jp/english/equities/products/reits/index.html Show Details
- No：7406
- Updated Date：2025/01/27 09:00
[arrowhead4.0] We would like to add ToSTNeT virtual server. From submitting an application to bec...

Regarding ToSTNeT Virtual Server application, the application and the approval of the TSE are required at least four business days prior to the day when conn... Show Details
- No：5704
- Updated Date：2025/01/27 09:00
[arrowhead4.0] What is the (bid or ask) price for ToSTNeT Trading?

Please refer to the following JPX website for the trading price to be referred for ToSTNeT.URL: https://www.jpx.co.jp/english/equities/trading/tostnet/02.html Show Details
- No：11555
- Updated Date：2025/01/27 09:00

1-10 of Total 131

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