JPX Business System

JPX Market Innovation & Research / Japan Exchange Group

FAQ Site (Application FAQ / System Support FAQ)

Font Size
S
M
L

Application & System Support > Application FAQ > JPX Business System

Application & System Support

Contacts for JPX Service Desk

Application Procedure

Open Hours: Business day 9:00 am - 6:30 pm
TEL: +81-50-3819-1070
Email: servicedesk@jpx.co.jp

arrownet support

Open Hours:
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp

arrowhead/ToSTNeT

Open Hours: Business day 7:00 am - 6:30 pm
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp

J-GATE

Open Hours:
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3822-8900
Email: j-gate3@jpx.co.jp

Clearing

Open Hours: Business day 9:00 am - 5:00 pm
TEL: +81-50-3819-1076
Email: servicedesk_clearing@jpx.co.jp

Log In

This site provides FAQ about JPX system specifications and applications, as well as contact information of each JPX Service Desk.

Info&News

2025/12/04 16:00 Notice Regarding Change of Login Method for the System Documents Site

Keyword Search

You can search by keyword or text, within 200 characters.

Put half-width space between keyword for AND search.
Put "l" between keyword for OR search.
Put "-" will exclude results that contain keyword after "-".

Frequently Referenced FAQ

Latest FAQ

FAQ within [ JPX Business System ]

1-10 of Total 131

≪ 1 / 14page ≫

[arrowhead4.0] What is the trading hours of ToSTNeT?

Regarding the trading hours of ToSTNeT, please view the announcement on the JPX website.URL: https://www.jpx.co.jp/english/equities/trading/tostnet/02.html Show Details
- No：6484
- Updated Date：2025/01/27 09:00
[arrowhead4.0] We want to know Tick Size (the price increment) in arrowhead.

Please refer to JPX website which shows Tick Size for equities.URL: https://www.jpx.co.jp/english/equities/trading/domestic/07.html Show Details
- No：7766
- Updated Date：2025/01/27 09:00
[arrowhead4.0] Is it possible to set the same combination of IP address and Port number in multip...

Regarding the arrowhead Virtual Server (Order/Notice), Virtual Server (Query) and Virtual Server (Drop Copy), it is not possible to share the same "combinati... Show Details
- No：17374
- Updated Date：2024/03/11 09:00
[arrowhead4.0] What is the Order Acceptance Period and Auction Trading Period of arrowhead? (trad...

Regarding the auction trading period of arrowhead, please view the announcement on the JPX website.URL: https://www.jpx.co.jp/english/equities/trading/domest... Show Details
- No：6483
- Updated Date：2025/01/27 09:00
[arrowhead4.0] We want to know system performance in arrowhead.

Please refer to JPX website which shows system performance in arrowhead.URL: https://www.jpx.co.jp/english/systems/equities-trading/01.html Show Details
- No：7931
- Updated Date：2025/01/27 09:00
[arrowhead4.0] What is the (bid or ask) price for ToSTNeT Trading?

Please refer to the following JPX website for the trading price to be referred for ToSTNeT.URL: https://www.jpx.co.jp/english/equities/trading/tostnet/02.html Show Details
- No：11555
- Updated Date：2025/01/27 09:00
What kind of procedures (applications) do I need follow to use JSCC FTP Site?

To use the JSCC FTP site, please fill out and send the application form to JPX Service Desk (clearing) at <servicedesk_clearing@jpx.co.jp> by email.The... Show Details
- No：3983
- Updated Date：2023/03/27 09:00
[arrowhead4.0] I would like to know necessary agreement with TSE, application for using FLEX (Mar...

Regarding necessary agreement with TSE, application for using FLEX, please view the announcement on the JPX website.URL: https://www.jpx.co.jp/english/market... Show Details
- No：6486
- Updated Date：2025/01/27 09:00
[arrowhead4.0] We want to know what ETFs is.

Please refer to JPX website which shows ETFs.URL: https://www.jpx.co.jp/english/equities/products/etfs/index.html Show Details
- No：7407
- Updated Date：2025/01/27 09:00
[arrowhead4.0] How do I get a list of arrowhead/ToSTNeT Virtual Servers' configuration (downloadi...

The informations can be obtained via arrowface. [arrowhead]After login on arrowface, please select the followings.Contract&Config > JPX Business System or... Show Details
- No：7509
- Updated Date：2025/01/27 09:00

1-10 of Total 131

To Top of Page

PKSHA FAQ logo