JPX Business System

JPX Service Desk
FAQ Site (Application FAQ / System Support FAQ)

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Application & System Support > Application FAQ > JPX Business System

Application & System Support

Contacts for JPX Service Desk

Application Procedure

Open Hours: Business day 9:00 am - 6:30 pm
TEL: +81-50-3819-1070
Email: servicedesk@jpx.co.jp

arrownet support

Open Hours:
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp

arrowhead/ToSTNeT

Open Hours: Business day 7:00 am - 6:30 pm
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp

J-GATE

Open Hours:
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3822-8900
Email: j-gate3@jpx.co.jp

Clearing

Open Hours: Business day 9:00 am - 5:00 pm
TEL: +81-50-3819-1076
Email: servicedesk_clearing@jpx.co.jp

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This site provides FAQ about JPX system specifications and applications, as well as contact information of each JPX Service Desk.

Info&News

2025/12/12 09:00 Server Maintenance
2025/12/04 16:00 Notice Regarding Change of Login Method for the System Documents Site

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Frequently Referenced FAQ

Latest FAQ

FAQ within [ JPX Business System ]

1-10 of Total 131

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[arrowhead4.0] We would like to know how to add ToSTNeT virtual servers.

It is necessary to submit an application via arrowface.After logging in arrowface, in the "Production" case, please click [Application Form List]tab, select ... Show Details
- No：6873
- Updated Date：2025/01/27 09:00
[arrowhead4.0] We would like to know TOPIX current price.

We provide TOPIX current price on the JPX website.URL: https://quote.jpx.co.jp/jpx/template/quote.cgi?F=tmp/e_real_index&QCODE=151 Show Details
- No：6875
- Updated Date：2025/01/27 09:00
[arrowhead4.0] What is the trading hours of ToSTNeT?

Regarding the trading hours of ToSTNeT, please view the announcement on the JPX website.URL: https://www.jpx.co.jp/english/equities/trading/tostnet/02.html Show Details
- No：6484
- Updated Date：2025/01/27 09:00
[arrowhead4.0] Is there any requirement of minimum usage period for ToSTNeT?

There is no requirement of minimum usage period for ToSTNeT. Show Details
- No：169
- Updated Date：2025/01/27 09:00
What is FTP in Clearing System?

It refers to a channel which retrieves all information by FTP.Files related to Listed Derivatives, Listed Cash Products, IRS, and CDS are created at a fixed ... Show Details
- No：3982
- Updated Date：2019/07/22 09:00
[arrowhead4.0] We want to know Daily Price Limits in arrowhead.

Please refer to JPX website which shows Daily Price Limits in arrowhead.URL: https://www.jpx.co.jp/english/equities/trading/domestic/06.html Show Details
- No：7932
- Updated Date：2025/01/27 09:00
About a document of the usage fee for Clearing System.

The usage fee for test environments of exchange-traded Clearing Systems is as follows. [For Clearing Participant] : Usage Fee - JPY 30,000 (monthly) + tax... Show Details
- No：6096
- Updated Date：2019/07/22 09:00
[arrowhead4.0] We would like to know how to add arrowhead virtual servers.

It is necessary to submit an application via arrowface.After logging in arrowface, in the "Production" case, please click [Application Form List] tab, select... Show Details
- No：6872
- Updated Date：2025/01/27 09:00
[arrowhead4.0] We want to know Trading Unit in arrowhead.

Please refer to JPX website which shows Trading Unit in arrowhead.URL: https://www.jpx.co.jp/english/equities/trading/domestic/03.html Show Details
- No：7767
- Updated Date：2025/01/27 09:00
[arrowhead4.0] Is it possible to set the same combination of IP address and Port number in multip...

Regarding ToSTNeT Virtual Server (FIX Protocol), it is not possible to share the same "combination of network address and port number" among multiple Virtual... Show Details
- No：17375
- Updated Date：2024/03/11 09:00

1-10 of Total 131

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