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Application & System Support
Contacts for JPX Service Desk
TEL: +81-50-3819-1070
Email: servicedesk@jpx.co.jp
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3822-8900
Email: j-gate3@jpx.co.jp
TEL: +81-50-3819-1076
Email: servicedesk_clearing@jpx.co.jp
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Frequently Referenced FAQ
FAQ within [ JPX Clearing ]
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About a document of the usage fee for Clearing System.
The usage fee for test environments of exchange-traded Clearing Systems is as follows. [For Clearing Participant] : Usage Fee - JPY 30,000 (monthly) + tax... Show Details
- No：6096
- Updated Date：2019/07/22 09:00
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Is there any cost to add a clearing system terminal?
There is no charge for adding terminals to use the clearing system. Show Details
- No：11355
- Updated Date：2021/05/31 09:00
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Is Windows 10 Enterprise version available on the Clearing system?
We cannot guarantee the operation on Windows 10 Enterprise version in the Clearing system. Please prepare Windows 10 professional 64bit as described in the m... Show Details
- No：11835
- Updated Date：2021/08/02 09:00
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Which document/specification or site should I refer to for the information about IP address and c...
Configuration Sheet for Clearing System has IP address and connective information to connect with Clearing System.*After approval flow of application for Cle... Show Details
- No：3979
- Updated Date：2022/01/31 09:00
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Where can we find Connection Specifications/manual of Clearing System? (JSCC)
All are available at Target - JSCC site.After logging into Target - JSCC site and entering "書類をダウンロードする", please advance as below according to each document.... Show Details
- No：6097
- Updated Date：2023/03/27 09:00
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Where can I find holiday test dates/schedule of Clearing System?
If there is no replace of the Clearing System, there is no holiday test date.The schedule of the holiday test accompanying the system replace etc. will be di... Show Details
- No：8343
- Updated Date：2020/03/02 09:00
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Is SFTP communication possible on the FTP site of the Clearing system?
SFTP is not supported on FTP site of the Clearing system.Please use FTP SSL3.0 / TLS1.0 / TLS1.2 connection. Show Details
- No：11833
- Updated Date：2021/08/02 09:00
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Please tell us about SSO and user ID in Clearing System (CMF, cCran etc.). Can we have an operati...
SSO (Single Sign On) system allow you to use multiple systems by one user ID and manage user unitarily.The systems you can login and manage IDs in SSO/Portal... Show Details
- No：3978
- Updated Date：2023/03/27 09:00
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To use Clearing/Clearing(OTC) systems, is Business Communication Test required?
Not required for Clearing system. There is no Business Communication Test for Clearing(OTC) system. Show Details
- No：178
- Updated Date：2015/10/19 09:00
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Is Windows 10 LTSB version available on the Clearing system?
We cannot guarantee the operation on Windows 10 LTSB version in the Clearing system.Please prepare Windows 10 professional 64bit as described in the manual. Show Details
- No：11834
- Updated Date：2021/08/02 09:00
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