J-GATE | JPX Service Desk FAQ

JPX Market Innovation & Research / Japan Exchange Group

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Application & System Support > Application FAQ > JPX Business System > J-GATE

Application & System Support

Contacts for JPX Service Desk

Application Procedure

Open Hours: Business day 9:00 am - 6:30 pm
TEL: +81-50-3819-1070
Email: servicedesk@jpx.co.jp

arrownet support

Open Hours:
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp

arrowhead/ToSTNeT

Open Hours: Business day 7:00 am - 6:30 pm
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp

J-GATE

Open Hours:
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3822-8900
Email: j-gate3@jpx.co.jp

Clearing

Open Hours: Business day 9:00 am - 5:00 pm
TEL: +81-50-3819-1076
Email: servicedesk_clearing@jpx.co.jp

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This site provides FAQ about JPX system specifications and applications, as well as contact information of each JPX Service Desk.

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2025/12/04 16:00 Notice Regarding Change of Login Method for the System Documents Site

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Frequently Referenced FAQ

Latest FAQ

FAQ within [ J-GATE ]

1-10 of Total 12

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How does API Kit cost to use?

You can use API Kit without any cost regardless of how many API Kits you use. Show Details
- No：1555
- Updated Date：2015/11/02 09:00
What is the Connection conditions, such as IGMP version or routing protocol of ITCH?

IGMP version: IGMPv2Multicast routing protocol: PIM-SM Show Details
- No：1612
- Updated Date：2019/06/03 09:00
How can we know the holiday test schedule of J-GATE?

The test schedule is described on J-GATE User Connectivity Test Guide.[System Documents Site] J-GATE3.0 > Test Related- J-GATE3.0 User Connectivity Test G... Show Details
- No：3359
- Updated Date：2025/12/22 09:00
We would like our company name to be list on "List of ISVs" in arrowhead and J-GATE.

Please refer to JPX website which shows "List of ISVs" and the procedure.- Equities Trading ServicesURL: https://www.jpx.co.jp/english/systems/equities-tradi... Show Details
- No：7405
- Updated Date：2025/01/27 09:00
Is it possible to send a modify/cancel order during NCP? Or is it going to be detected as an error?

Users, besides, Trading (Admin), Terminal, Trading, and HFT Trading, is not allowed to modify/cancel order during NCP.However if there is a critical reason s... Show Details
- No：1606
- Updated Date：2019/06/03 09:00
Please tell us about the application process for J-GATE.

Please refer to the procedure below according to application contents and submit an application on arrowface.Regarding arrowface operation procedures, please... Show Details
- No：6094
- Updated Date：2023/06/30 09:00
How can we know the weekdays test schedule of J-GATE?

For about the test schedule of J-GATE, please refer to J-GATE User Connectivity Test Guide which located inside the System Documents Site below.[System Docum... Show Details
- No：3588
- Updated Date：2025/12/22 09:00
How can we find J-GATE Connectivity Manual/specification?

J-GATE Connectivity Manual can be found at System Documents Site.[System Documents Site] J-GATE3.0 > Connection Specifications/Guidelines Related- J-GATE3... Show Details
- No：4361
- Updated Date：2025/12/22 09:00
Can we send re-send request to ITCH from any address?

It is possible. Please confirm the current status and assign an IP address. Please refer to 6.3.1. IP Address Assignment (LAN) of "arrownet Guideline for NW ... Show Details
- No：5677
- Updated Date：2025/12/22 09:00
In the case of application for Shared Use, how should I apply for each Trading Participant?

You are required to apply from arrowface. However, in the case of Shared Use, application forms (ASP) differ depending upon common vendors or Trading Partici... Show Details
- No：1618
- Updated Date：2025/01/27 09:00

1-10 of Total 12

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